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Occidental Costa Cancun

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Occidental Costa Cancun
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4,575 Reviews from our TripAdvisor Community

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Showing 2,986: English reviews
Reviewed today NEWvia mobile

We went here in feb 2017 and had a good time. First impressions of the hotel weren't good but day by day it got better. The rooms were big and comfortable. The food is good at the calabroya buffet which for some reason people thought it was reservation only but it's not for breakfast and lunch. There's also the other...

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Helpful?
Thank Rad H
Montreal, Canada
Reviewed yesterday NEW

Me and my wife were there from the 7th of february 2017 to the 15th. We loved it so much that we will be there on the 29th of march 2017 to the 5th of april. Bringing friends and family this time. As always Mexican people are very friendly nothing to say about the services we got. Except that it...

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Thank bulldogue1
Boston, Massachusetts
Reviewed 2 days ago NEW

My friend and I stayed here for 4 nights to celebrate our college graduation and it was nothing short of amazing. The hotel and rooms were beautiful, the food was great with many different options. The staff however is what made this trip excellent. They are friendly, funny, and genuinely want you to have the best time you can. I...

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2Thank sspoto95
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear sspoto95: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. I am very pleased to that you may have had a memorable vacation. We are...

new york, United States
Reviewed 2 days ago NEW

hotel property was beautiful, check in was easy,staff very friendly. beach clean, pool was of good size. wait staff at resturants were very helpful. the entertainment was interesting. all around good time, my partner had a facial,and it was more than that, she loved it.

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Helpful?
Thank Joseph F
ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Joseph F: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we...

Toronto, Canada
Reviewed 4 days ago NEW

This hotel was fantastic. The staff was friendly, food was great . There are 4 restaurants. I wasn't fond of the mexican a la carte as I found a huge bone in my food, but the other restaurants were amazing, with great variety. There was excellent entertainment, and many things to do. We were there 8 days, and wasn't long...

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Helpful?
2Thank karolynbermann
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear karolynbermann: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. We offer you an apology for the inconvenience you had at the Mexican restaurant, I assure you we will take...

Vancouver, Canada
Reviewed 5 days ago NEWvia mobile

We stayed at the hotel for 8 nights Nothing but amazing The staff, food, entertainment,kids club, room service and hotel maintenance are exceptional. My only suggestion would be is if you're checking out and need to stay on hotel ground and still want to use the pool and the beach, buy a cheap towel somewhere since the take away your...

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Helpful?
1Thank otrampolski
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear otrampolski: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We offer you an...

Reviewed 5 days ago NEW

We thoroughly enjoyed our stay! We arrived at the hotel at 9:55 PM and check in process was easy and fast. We were surprised that the buffet was still open (till 1030) and went down to get some food right away. Was amazed at the selection and quality of the food. They changed the theme of the buffet daily and...

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Helpful?
1Thank Cindy C
ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Cindy C: We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We are motivated to read positive reviews about our hotel. Occidental Costa Cancun has as principle guides to offer a "stars" treatment to our distinguished guests and offer them a unique gastronomic experience. We are happy to...

Reviewed 1 week ago via mobile

We stayed in the resort for 7 nights. We thoroughly enjoyed our stay there. We found the people to be very friendly and helpful, nice clean beach, good food and the one hour entertainment offered every evening was good too. I really have nothing to complain but wished the resort could provide us with free WiFi at least for few...

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Helpful?
2Thank Subrata B
ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Subrata B: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we...

Canonsburg, Pennsylvania
Reviewed 1 week ago

A great experience! We arrived at 8:30 at night and check in was a breeze and come to find out that the buffet restaurant is still open as we thought we would have to go out for food because of our late arrival. Food was excellent and beer was good and cold! So I had to use (or lose) my...

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Helpful?
3Thank bullsandbucs
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear bullsandbucs: Receive my warmest greetings from Occidental Costa Cancún. Thank you for your comment. We are pleased to know that during the time it was hosted in our hotel feel pampered. We also want to thank you for your positive comments about the rooms, our beautiful beach, the food that we serve our customers and especially the service of...

Reviewed 1 week ago

Second time in cancun and second time at this hotel, best hotel in cancun on the best beach! Food was good and great to have different restaurants to chose between! As always the staff was really kind , especially the entertaiment team and Joseph , always making us smile . We Will always come back!

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3Thank Vicky K
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Vicky K: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. I am very pleased to that you may have had a memorable vacation. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £143 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com and Barcelo so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
201 questions
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Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with an ocean view”
 of 5 bubbles sspoto95, 17 Feb 2017 | Read review
“if you want quiet,get a room far from the pool area.”
 of 5 bubbles josephf158, 17 Feb 2017 | Read review
“the value rooms don't have balconies, and are noisy, but you get what you pay for”
 of 5 bubbles karolynbermann, 15 Feb 2017 | Read review
“Request a terrace room if sitting on the balcony is important.”
 of 5 bubbles BobTennessee, 8 Feb 2017 | Read review
“We were on the 7th floor overlooking the pool and beach. Did the stairs 3-4 times a day. Great workout!”
 of 5 bubbles Shonce, 3 Feb 2017 | Read review
5 of 5