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The Royal Caribbean

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#38 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Caribbean
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1,766 Reviews from our TripAdvisor Community

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Showing 1,384: English reviews
Stuttgart, Germany
Reviewed yesterday NEW

My wife AND i STAYED AT THE Royal Caribbean....it is not an all suites hotel. Beds were terrible. Initial room was small and dated. It took more than half a day to change rooms on Saturday. A hotel arranged tour was the only meal we ate outside the hotel and both my wife and I got Montezuma's revenge". Rooms were...

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Thank holmespscapt
Denver
Reviewed 2 days ago NEW

We were not notified at the front desk about a $75 daily service charge to wash our dishes. Found out about it because we read the booklet in the room. Seems too high (and unusual) of a charge to not at least mention while checking in.

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Thank Michael B
Tampa, Florida
Reviewed 2 days ago NEW

Beautiful pool, beach and KILLER huge porch looking out over the ocean and beach. Very private and nice beach, great staff. 2 other sister properties you can use and a free bus to take you there. We used our balcony every night to watch the moon rise relaxing with a glass of wine then off to dinner. Great Room, Great...

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Thank Sonny C
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you've enjoyed your stay at The Royal Caribbean and had the chance to visit other Royal Resorts' properties. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

London
Reviewed 4 days ago NEW

The staff were very friendly and very accommodating. If you're looking for a nice place of relaxation, sun and beach without people beating you to buy a timeshare, this was great! The furniture in our suite was getting a little tired but overall, we had a great experience!

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1Thank 520derekw
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Derek, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Zion
Reviewed 4 days ago NEW

lovely resort on the quiet section of the hotel zone, very family friendly and relaxing. we will return to this resort again and again. staff was extremely friendly and well organized. as like most of Cancun handicap access is limited but this resort does far better than the general area.

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Thank Lisa I
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Longmont
Reviewed 4 days ago NEW

If you are looking for a resort on a great beach with activities for the whole family, it would be hard to beat the Royal Resorts in Cancun/Playa del Carmen. The staff are friendly and courteous. On site activities range from kid's activities to water aerobics and water sports. On site restaurants are excellent.

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Thank David S
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear David, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We're glad to learn you've enjoyed the activities and water sports during your visit. We look forward to welcoming you again during your next visit to the Mexican Caribbean....

Fletcher
Reviewed 4 days ago NEW

I have been coming to the Royal Caribbean for many years. It is always impeccably maintained. I love the apartment style units with full kitchen, 2 bedrooms with large closets, living room and dining room, and great porches with beach views. I always find friendly fast service for restaurants and maintenance. The management is updating all the time- wifi in...

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Thank jodis143
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Oconomowoc
Reviewed 4 days ago NEW

Outstanding cleanliness, food and service. Great pool and sufficient shade for those of us who need to stay out of the sun. Very efficient check in and return service to the airport. Plenty of activities on water, land and tours. Great concierge

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Thank susanhL7557XX
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Susan, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed the service and the activities at the resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Libertyville, Illinois
Reviewed 5 days ago NEW

We had a 2 bedroom, 2 bath beachfront suite. The property is well maintained and beautiful. There is a small grocery store onsite from which we were able to order groceries (water, booze, snacks, etc) ahead of time. It was all delivered to our room before we arrived! They give you access to your own personal concierge and he was...

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Thank kklob
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed some traditional Mexican Warm Service and you've enjoyed the food and other Royal Resorts' properties during your visit. We're certain that Tripadvisor's community will appreciate your comments as much as we do. We look forward to welcoming you again during your next...

Monkton, Maryland
Reviewed 5 days ago NEW

The room that booked for an overnight was very nice and clean. Overall very quiet. I was asked by housekeeping also if I needed extra coffee packs which by the way were pretty good in the morning. I moved to my regular week the next day.

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Thank Nancy L
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Nancy, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £93 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#35 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Caribbean staff and other travellers.
140 questions
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Ponte Vedra Beach, Florida
Green Valley
Lake Geneva, wisconsin
2 months ago
new jersey

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Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get an "A" room. "B" rooms are just like an old Motel 6”
 of 5 bubbles holmespscapt, 19 Jan 2017 | Read review
“only get the LARGE suite”
  • beautiful beach front balcony
  • balcony view
 of 5 bubbles sonnyc660, 18 Jan 2017 | Read review
“The villas are still in nice shape, and are cleaned every day except Sunday.”
 of 5 bubbles davidsZ7411MJ, 16 Jan 2017 | Read review
“I tipped more than recommended. However, I don't like leaving the tip in the room and how do I know that tips are given to the maid if I leave in the box at the front desk?”
 of 5 bubbles A1190FDwilliamn, 15 Jan 2017 | Read review
“Most of the rooms have a good view, but higher or closer to the ocean improves the view and is quieter.”
 of 5 bubbles JamieD954, 6 Jan 2017 | Read review
5 of 5
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