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The Royal Caribbean

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Traveller (1283)
Pool & Beach (446)
Room & Suite (427)
Overview
  • Excellent57%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“time share”(133 reviews)
“full kitchen”(73 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Offers from The Royal Caribbean
Special Offer: BREAKFAST + TOUR CREDITS
Hotel deals
Offers from The Royal Caribbean
Special Offer: BREAKFAST + TOUR CREDITS
Hotel deals
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Reviews (2,291)
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1,800 results
Traveller rating
1,023
489
170
51
67
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Time of year
LanguageEnglish
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1,023
489
170
51
67
Show reviews that mention
All reviewstradewinds restauranttime sharefull kitchenliving roomthomas moore travelcaptain's covedaily maid servicetimeshare resortel conquistadorpersonal conciergewelcome homefree shuttlenice resortconvenience storeshuttle serviceroom keyhotel zone
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1 - 5 of 1,800 reviews
Reviewed yesterday

We really enjoyed our stay at the Royal Caribbean! Rooms were clean & the housekeeper was very nice. The restaurant on site and also the 3 next door at the Royal Islander were all very good. I liked the fact you could use your room...More

Review collected in partnership with this hotel
Thank Marie G
Reviewed 3 days ago

Pros-beautiful resort, excellent view of the ocean, clean environment, and delicious food. Cons- extremely disliked the sales tactic utilized by Angel. His methods were intrusive, misleading and overbearing.More

Review collected in partnership with this hotel
1  Thank Michael H
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 2 days ago

Dear Michael H, Thanks so much for taking the time to review your stay at The Royal Caribbean. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. We are disappointed that your time spent on the presentation left you...More

Reviewed 1 week ago

Everything at the royal was very nice and an awesome, stay the views were very beautiful the food from the restaurant was outstanding. The staff were very helpful Angel helped us with a ziplining excursion. Everytime we would walk out the hotel they would always...More

Review collected in partnership with this hotel
Thank gracielajaime27
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 4 days ago

Dear GracielaJaime27, Thank you so much for taking the time to review your recent stay with us. It's wonderful to see that you were able to enjoy yourselves around the resort and that the staff made you feel right at home. We hope to see...More

Reviewed 1 week ago

Royal Resorts is our home away from home all staff is wonderful, friendly, very accomadating the whole time you stay....however we will be sad when the Islander is done, hopefully the Royals will figure out what a good thing they have going and decided to...More

Review collected in partnership with this hotel
Thank bbecko2
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 1 week ago

Dear bbecko2, Thanks so much for writing a review about The Royal Caribbean. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We thank you for your continued loyalty and we...More

Reviewed 1 week ago

Excellent location, staff, and service. Thomas Moore transportation to and from is prompt and courteous the welcome staff polite and helpful. Restaurants have very good food and the wait staff excellent. Everyone greets you with a smile, a good day and anything they can do...More

Review collected in partnership with this hotel
Thank donnakorpi
Response from Cristobal G, Online Community Care Coordinator at The Royal CaribbeanResponded 1 week ago

Dear Donna, Thank you for taking the time to post about our resort. We're glad to learn you've enjoyed your recent stay and that the transportation provided by Thomas More was suitable for your needs. We look forward to welcoming you back during your next...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$94 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#31 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$94 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#31 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1283)
Pool & Beach (446)
Room & Suite (427)
Dining (44)
Amenities (47)
Family and Play Areas (14)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Rob S
20 April 2018|
Answer
Response from Marie G | Reviewed this property |
Unfortunately no. I believe its $8 US per day. From what I heard from other guest, there are different fees at other Royal Resorts. Not sure if any are free.
0
Votes
My Info R
2 April 2018|
AnswerShow all 2 answers
Response from lorenzomatteo | Reviewed this property |
I have no idea, you should ask the hotel 😉
0
Votes
Google Translation
Room Tips
"Air conditioner was a little loud, not sure if all rooms have the same issue. It literally woke us during..."
Read review
"First class service."
Read review
"Great value - wonderful stay - absolutely the BEST! Staff very caring and hard working."
Read review
"shower often leaked on the floor as the water pressure was so great"
Read review
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