We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

JW Marriott Cancun Resort & Spa

Show Prices
#10 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
Panoramas (1)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,751 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,267: English reviews
Medina
Reviewed 2 days ago NEW

This JW is exactly what you would expect - first class! What sets it apart is the excellent, friendly service. You have access to approx. eight restaurants between the JW and the Marriott (next door - they are connected by a walkway). Our favorite restaurant was Sasi Thai - the others were average. The breakfast buffet was excellent and was...

 Report
Helpful?
1Thank Jeff G
Reviewed 3 days ago NEWvia mobile

Just checking in for a 4 days business trip. Great place as always. The best hotel in Cancun. Look no further, I have been in many and this one is the best. Great location, service, pool, gym, and beach area. Actually WITH SAND!!! And that is too much to ask in the Cancun area. Five star service all the way.

 Report
Helpful?
1Thank jegutierrez
Milwaukee, Wisconsin
Reviewed 4 days ago NEW

We have been to Mexico and Cancun several times with this our first stay at a Marriott. And we can't wait to get back. This is a great facility with outstanding service at every turn, starting with reception. We were offered a room upgrade thanks to my gold status. Marriott also recognized our anniversary. Pool and service was great. Grounds...

 Report
Helpful?
Thank LoriH8
New York
Reviewed 5 days ago NEW

Me and my family stayed in JW Marriott Cancun Resort and Spa in August and we had an excellent experience! Everything is clean and cozy from the lobby, beach cabanas to hotel pools and hotel rooms! The decors are elegant and classy! The outdoor pools are huge, the sauna, hot tub, gym and do not forget to try the indoor...

 Report
Helpful?
2Thank phoebenyc
Clemmons, North Carolina
Reviewed 5 days ago NEW

Long review coming but this is a great hotel and vacation. We stayed at the JW Marriott for my 25th Wedding Anniversary between November 19th and November 25th. I would recommend calling the hotel before you arrive to arrange shuttle and reserve the Bali Beds. We originally reserved 2 rooms using Marriott Points, but my older daughter couldn’t go on...

 Report
Helpful?
1Thank ButlertheDog
Richmond, Virginia
Reviewed 6 days ago NEWvia mobile

My partner treated me to Cancun for our 3 year anniversary and boy were we excited. We got up at 2:30am to catch an early flight to Cancun to get there in enough time to catch some waves and sun. We both went to the ATM to get cash at the airport before we boarded our flight to make sure...

 Report
Helpful?
5Thank Raul C
MarriottCancun, Quality Coordinator at JW Marriott Cancun Resort & Spa, responded to this review

Dear Raul C, Thank you for taking the time to post your comments about your recent stay at JW Marriott Cancun. We have thoroughly investigated the matter, but our efforts have not led to the recovery of your valuable, nor uncovered any evidence indicating the cause of your loss. Under these circumstances and the lack of use of the in-room...

Harbor Springs, MI
Reviewed 6 days ago NEW

Would highly recommend this property. This is the 4th year that we visited the JW. It is very clean with beautiful grounds and the best service we have ever had. Their housekeeping staff is top-notch! At poolside, you will be treated to great service by all of their wait staff. Everyone always had a smile and was eager to please....

 Report
Helpful?
2Thank 28,177
Houston, Texas
Reviewed 6 days ago NEW

Had an amazing stay last week with my Wife and 7 yr old daughter. The staff is very courteous and extremely helpful. The hotel is beautiful with lots of good options to eat, and it is connected to the Marriot next door, with evern more restaurants. The Thai place is amazing. The beach is outstanding and located in a really...

 Report
Helpful?
Thank Jason d
Pembroke Pines, Florida
Reviewed 1 week ago NEWvia mobile

First time to Cancun, first time to a JW Marriott. Very impressed!!! From the moment we arrived to the moment we left, the service was superb. Front desk staff did an awesome job. Since our room wasn't ready, we were upgraded to a premiere room...totally unexpected. Property is very nice... great pool, great beach, great bar. Rooms were clean, fresh...

 Report
Helpful?
2Thank Johnny G
Atlacomulco, Mexico
Reviewed 1 week ago

The breakfast buffet is amazing as were the dinner dishes, the prices were not bad. Great view of the ocean and beach day and night. Not a lot of parking space though, so in the high season this might be a problem.

 Report
Helpful?
Thank Joshua_UIEM
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Joshua_UIEM, Thank you for staying at JW Marriott and sharing your experience, I’m happy to know that you had an awesome stay with us and a great time at Sedona Grill. Because of the season we currently have limited parking space, however our staff is more than happy to assist you with valet parking service whenever you might need...

3,189 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2678)
Viewed
Hotel & Grounds (508)
Viewed
Pool/Beach Area (622)
Viewed
Room/Suite (272)
Viewed
View from Room (220)
Viewed
Dining (109)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (60)
Viewed
Business Centre/Function Rooms (7)
Viewed
1:22
Videos (6)
Viewed
Other (870)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (294)
Viewed
Amenities (70)
Viewed
Beach (27)
Viewed
Pool (32)
Viewed
Premium Ocean View King Room (82)
Viewed
Dining (29)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (217)
Viewed
Pool/Beach Area (30)
Viewed
Hotel & Grounds (50)
Viewed
Business Centre/Function Rooms (22)
Viewed
Room/Suite (43)
Viewed
View from Room (6)
Viewed
Dining (12)
Viewed
Other (54)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.7 mi away
The Westin Lagunamar Ocean Resort Villas & Spa
3.8 mi away
Grand Fiesta Americana Coral Beach Cancun
1.5 mi away
Live Aqua Beach Resort Cancun
Show Prices
Show Prices
Show Prices
2.9 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,333 reviews
0.1 mi away
CasaMagna Marriott Cancun Resort
0.4 mi away
The Ritz-Carlton, Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £169 - £853 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Odigeo, Priceline and Jetsetter so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
204 questions
Ask a question

See all questions (204)

Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely get oceanview - all rooms might have this.”
 of 5 bubbles JeffG982, 9 Dec 2016 | Read review
“odd number rooms have a view of the main pool, smaller room number, closer to the ocean”
 of 5 bubbles 28177, 5 Dec 2016 | Read review
“All room have ocean views. Get room on north side, south has beach and diving pool that is not as nice. But still great.”
 of 5 bubbles 346Jasond, 5 Dec 2016 | Read review
“Ocean front rooms on a high floor”
 of 5 bubbles Freq_Traveler_101, 3 Dec 2016 | Read review
“3rd floor or higher are better for ocean views”
 of 5 bubbles robinm714, 1 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay