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Park Royal Cancun

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#60 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Park Royal Cancun
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3,846 Reviews from our TripAdvisor Community

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Showing 1,593: English reviews
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Avondale, Arizona
Reviewed 2 days ago NEW

While we thoroughly enjoyed staying at the Park Royal Cancun, we had just a few issues as follows: 1. One working elevator for a 7 story building was all that was working. The second elevator was broken. 2. We could smell cigarette smoke in our room from people smoking outside. 3. Harassment from timeshare salesperson for Royal Holiday, he just...

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1Thank randallf356
Bromsgrove, United Kingdom
Reviewed 2 days ago NEW

Hotel is clean, rooms are basic, all staff except reception were very friendly and would do anything for you. Make sure you get receipts for what you pay them at start of holiday as we were charged twice for hotel tax but because we were exhausted after a long flight and delays wasn't concentrating properly. Had a massive disagreement and...

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1Thank JulesH65
Syosset
Reviewed 2 days ago NEW

The beach was beautiful and the location of the hotel is very close to nightlife. There is only one restaurant which was fine for us because we weren't there very long but pretty much no food options for a late night. Crowd is a little older and not a huge resort.

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Thank Jacqueline A
Wilbur, Washington
Reviewed 2 days ago NEW

Excellent service. This resort is a bit dated but well maintained and very clean. Probably top of the line in the 1970-1976. Very nice beach. All inclusive fee very low compared to other time shares and food was good. Really, my only complaint was small beds. They were regular double beds.

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1Thank marksB1957PO
Marthasville, Missouri
Reviewed 4 days ago NEW

The hotel was very clean and well keep. Very close to shopping and great beaches. only down fall for us was that we couldn't control the air conditioning in our room and it was either really hot or freezing cold. They did giving us a nice bottle of Tequila as a going home present. The buffet was ok but the...

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1Thank bdorlaque13
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Reviewed 6 days ago NEWvia mobile

Hotel is clean and on a nice beach but food is awful. Only two "restaurants" which one is buffet and the other you need to make a reservation at. Again both are awful! Pools are small. Beds are hard as rock. The staff is nice but seems very disorganized and unwilling to accommodate. Fitness room is not included and have...

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Thank Jenna A
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you didn't enjoy your experience at Park Royal Cancun and we wish that you didn’t leave feeling disappointed. Please know that the events you describe are not reflective of the service that we strive to provide to or guests and we...

Reviewed 6 days ago NEW

Very clean and friendly staff. All inclusive fee was very reasonable. Close to shopping and off site restaurants. Had been 15 years since we had been to Cancun and we were very impressed with the way the entire area had improved. Would definitely go back

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1Thank gregoryw497
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Monroe, NY
Reviewed 6 days ago NEW

I have been going to Park Royal for more than thirty years and still love it. The staff is so welcoming that it feels like returning home every winter. Everything is clean and beautifully kept. They are always updating the site with more to come. It is all inclusive. Since this inception, you do not find people with stomach problems...

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Thank Annyanuklislis
Monica C, Gerente at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't...

Ames, Iowa
Reviewed 6 days ago NEW

inexpensive for a Cancun all inclusive, good drinks, below average food, great staff, subpar management. Rooms were clean and comfortable. Elevators in are building were terrible, one didn't work all week and the other was hit and miss. This problem has been going on for a while, as shown in other older reviews.

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1Thank Cyclonefan1952
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for the information you provided regarding your recent stay at Park Royal Cancun. We take these comments very seriously and apologize for the shortcomings you described. The quality of your stay is not reflective of the atmosphere we try to create here and we can assure you that changes will be made to improve stay of future guests....

Reviewed 1 week ago via mobile

I'm only rating it 4 out of 5 because- place was super clean, people & staff friendly and helpful, had really everything need at resort. Beautiful pool & beach area. But why they didn't get a 5- is because of the food! Not a lot of choices in food or restaurants. Buffet was horrible! Otherwise I would recommend staying there...

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Thank Annette C
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £143 - £392 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#44 Top resorts Hotel in Cancun
#49 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
147 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay in the building that the lobby is in. We didn't even get a balcony. The elevators in the lobby building worked fine. Because we were RCI guests we felt we got a lesser of a room and not treated equally.”
 of 5 bubbles randallf356, 20 Feb 2017 | Read review
“Try to get room in main side where reception is as other building only had one lift working.”
 of 5 bubbles JulesH65, 20 Feb 2017 | Read review
“regular double beds”
 of 5 bubbles marksB1957PO, 20 Feb 2017 | Read review
“Request an ocean view”
 of 5 bubbles Carolyn4874, 14 Feb 2017 | Read review
“I booked a room that would sleep 6, but was put in a room with two double beds. ”
 of 5 bubbles nolanc946, 13 Feb 2017 | Read review
5 of 5