We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Moon Palace Cancun

Show Prices
#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Moon Palace Cancun
Moon Palace Cancun
Panoramas (26)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

20,047 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 17,928: English reviews
Start your review of Moon Palace Cancun
 Click to rate
Monroe, New Jersey
Reviewed yesterday NEW

Moon Palace Resort in Cancun was excellent. Staff in all areas of the resort was friendly and courteous and couldn't do enough for you. The pool, activities, and other resort amenities were very well run and made our stay very enjoyable. The restaurants, and food service staff were amazing. Food was very good and the service was impeccable.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank T4545EVvincentb
Long Island, New York
Reviewed yesterday NEW

Moon Palace has it all for a family with teenagers! The grounds are beautifully manicured, the staff is always happy and delightful, and the activities are plentiful. We felt safe the whole time and hardly saw our kids because there was so much for them to do! A true getaway for me and my husband!

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Stephanie M
Colonia
Reviewed yesterday NEW

Service, atmosphere, facilities, value remain outstanding at Moon Palace. A great golf course and spa really makes it a great experience. And the resort continues to expand while maintaining its existing property at the highest level. Food, fun, beach and pool makes Moon Palace maybe the best all-inclusive resort!

Review collected in partnership with this hotel
 Report
Helpful?
1Thank tonydr58
brewster, Ma
Reviewed yesterday NEW

Enjoyed my first visit to Moon Palace and can't say enough about the facilities or the staff. Such a variety of things to do for families, couples, and anyone who really wants to relax. And, the staff! The attached photo shows the pool concierges, who I would rate as the best in the Caribbean, joining in with us to create...

 Report
Helpful?
Thank capetraveler50
Scotland
Reviewed yesterday NEW

The best thing about our trip to the Moon Palace Resort was the staff. We went for our daughter's wedding in August 2016. It was peak season of course and we found the resort over crowded. People were going down at 6am to put towels on sun beds, which we were surprised the hotel tolerated, there were long queues for...

 Report
Helpful?
Thank Twohappypeople42
Fort Washington, Pennsylvania
Reviewed yesterday NEW

The resort is impeccably clean and the grounds are immaculately kept. The service is AMAZING. The rooms are beautiful and comfortable. Lots of restaurants and nightly entertainment to choose from. Many pools. We had the best vacation ever.

Review collected in partnership with this hotel
 Report
Helpful?
Thank renee830
Buffalo, New York
Reviewed 2 days ago NEW

Beautiful property. Excellent service. Food is good to very good. What makes his resort stand out ids the friendly and prompt service by all of the employees . The display a can do and what to please the customer. Excellent facilities which have be frequently updated.

Review collected in partnership with this hotel
 Report
Helpful?
Thank lenc115
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Lenc115, We would like to thank you for taking your valuable time to share your positive experience at Moon Palace Cancun, on behalf of all our staff members we would like to share our appreciation for your recognition. It will be a pleasure to look forward your visit soon! With kind regards, Jose Luis Gonzalez Manager Moon Palace Cancun

New York City, New York
Reviewed 2 days ago NEW

Beyond excellent service! Everyone was over-the-top nice and willing to help with any needs - food was great, grounds were gorgeous and spotless. If ever go back to Mexico, will definitely come back here!!

Review collected in partnership with this hotel
 Report
Helpful?
Thank Samantha M
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Samantha M, We are delighted to hear that your visit goes beyond your expectations, thank you for rating our property so positive and for highlight our resort with such wonderful comments, we sincerely hope that you return to Moon Palace Cancun very soon! Is there anything I can do for you to plan your upcoming visit, have no hesitation...

Buffalo, New York
Reviewed 2 days ago NEWvia mobile

This was my 3rd time at Moon palace since 1999 when I went with my husband for a delayed honeymoon do over . I came a few years ago with my Mum and my daughter and enjoyed it ! This time we brought all 5 of us. The service, the food, spectacular ! You cannot go wrong

 Report
Helpful?
Thank Penny M
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Penny M, We can imagine how impressed were you upon you arrived to the main lobby and found our renovated resort. Thank you for your visit and for giving us the opportunity again to host you at Moon Palace Cancun, we sincerely hope that in the near future you live the The Grand experience at Moon Palace. If you...

Brentwood, California
Reviewed 2 days ago NEW

All the employees and facilities are first class especially Alma for breakfast in the Bulliaga for breakfast and the guy that makes the omelets and Liliana in the gym and the the guy that sings in the Lobby bar

Review collected in partnership with this hotel
 Report
Helpful?
Thank shauto
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Shauto, Thank you for raise your positive experience and for mention the special dedication that our staff made for you to enjoy a pleasant vacations. We feel so happy to know that you found in our resort a wonderful destination to enjoy. Your positive comments has been already shared with our team and we hope to look forward your...

14,847 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (13843)
Viewed
Dining (1020)
Viewed
Pool/Beach Area (2711)
Viewed
Hotel & Grounds (2353)
Viewed
View from Room (676)
Viewed
Room/Suite (1356)
Viewed
Bathroom (126)
Viewed
Business Centre/Function Rooms (141)
Viewed
Family/Play Areas (221)
Viewed
1:32
Videos (8)
Viewed
Other (5231)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (967)
Viewed
Aerial Photography (119)
Viewed
Ambassador Suite (Nizuc) (74)
Viewed
Amenities (198)
Viewed
Beach (30)
Viewed
Flowrider (5)
Viewed
Jacuzzi Deluze Suite Room (Moon Grand) (84)
Viewed
Kids Pool (7)
Viewed
Main Pool at Moon Grand (25)
Viewed
Main Pool at Sunrise (69)
Viewed
Dining (239)
Viewed
Superior Deluxe Garden View King (Sunrise) (57)
Viewed
The Hotel (60)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (37)
Viewed
View from Room (1)
Viewed
Hotel & Grounds (9)
Viewed
Pool/Beach Area (4)
Viewed
Family/Play Areas (5)
Viewed
Dining (4)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Cancun
5.5 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
2,146 reviews
18.2 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,621 reviews
11.4 mi away
Hotel Marina El Cid Spa & Beach Resort
Show Prices
Show Prices
Show Prices
18.0 mi away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,414 reviews
11.9 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 26 in Puerto Morelos
7,865 reviews
3.0 mi away
Royalton Riviera Cancun Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £307 - £618 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Travelocity, Orbitz and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,228 questions
Ask a question
SCOTLAND UK

See all questions (3228)

Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford it, get the embassy suite. We stayed in a regular ocean view room with 2 kids and it was a little bit tight. They were very accommodating to bring us a roll away bed, which was VERY comfortable. The beds in the room are full size, not queen. Our friends had the embassy suite with one king bed and asked for 2 roll away beds. This was much better because they had their own rooms and a beautiful veranda with hot tub and outdoor seating areas, gorgeous!”
 of 5 bubbles U5371VXstephaniem, 24 Feb 2017 | Read review
“I believe most rooms, if not all, have the air conditioner tied to the a switch on the terrace/balcony doors so that the door must be closed to run the air conditioner. ”
 of 5 bubbles tonydr58, 24 Feb 2017 | Read review
“In presidential suite. Very quite”
 of 5 bubbles leslyeb2015, 23 Feb 2017 | Read review
“The room that we had was a very partial ocean view, but was very nice.”
 of 5 bubbles paulwN1178ME, 23 Feb 2017 | Read review
“All of the rooms had a balcony and hammock. Loved that!!”
 of 5 bubbles 665erino, 22 Feb 2017 | Read review
5 of 5