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Moon Palace Cancun

Travellers' Choice award winner
#22 of 183 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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19,242 Reviews from our TripAdvisor Community

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Showing 17,209: English reviews
East St Paul
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed yesterday NEW via mobile

And the Moon Palace Cancun has changed all that. What an amazing place. We had the family connection suite and it was perfect. Cleaned everyday quite well, comfortable beds, full fridge and the kids received free gifts and candy. We stayed at the Nizcu part of the resort but wandered everywhere. It's all good. The only let down was the... More 

Helpful?
1 Thank ikcotol
Brookfield, Connecticut
1 review
Reviewed yesterday NEW

We have stayed at this resort several times and as always, had a fantastic time. Between the spa, golf, jet skiing, the restaurants and service- we had a wonderful family vacation. You can't find a better resort for the $. We stayed at the Grand this time and we had superb service from bellboys: Orlando, Reyes & Robin. Our pool... More 

Review collected in partnership with this hotel

Helpful?
Thank lisavI2401YO
Titan32
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW via mobile

My husband and I traveled with another couple. We stayed in a presidential suite at the Grand. I usually prefer the sunrise because I like ocean view, however the Sunrise was closed due to a UN convention. It started a little rocky as we were initially put in building 86. This building is farther from the beach and pools and... More 

Helpful?
Thank Titan32
Glasgow, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed yesterday NEW

We stayed at the Moon Palace with 2 children this summer and we had a great holiday. However I don't think we would go back because of the following reasons- Fighting for sunbeds every day no matter what time of day is not our idea of a relaxing break. There is meant to be a policy whereby if the beds... More 

Helpful?
1 Thank Starvn
FREDERICTON
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

I could go on for days, folks - suffice it to say that after 11 years as members of Palace Resorts, we continue to be bowled over by the awesome staff, services, and amenities at Moon Palace. We love returning to our friends at Moon Palace:Gerardo at MoMo, greatest waiter; Jorge at the Barracuda (greatest flambe EVER); Miriam, manager of... More 

Helpful?
1 Thank 1950marie
Cleveland, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Once again, I am blown away by the level of service I received from the Diamond office at Moon Palace. Our concierge has already gone out of her way to assist us, although we haven't even arrived yet. Natalia in the Diamond office and Fernando at the Diamond reservations line have worked with us to help secure the accommodation of... More 

Helpful?
Thank MelissaZ1028
London, United Kingdom
1 review
Reviewed yesterday NEW

Best sea view room we have stayed in,fantastic foodand entertainment for all.Special thanks toJacinto Tuz and Mardo Solis for there great help and service around the pool area.Will be going back for the 4th time maybe next year.

Helpful?
Thank themaster59ge
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

We spent the day at moon palace as we were staying at Beach Palace. There was a complimentary bus from Beach Palace to Moon Palace (11am and 1pm to go and 5pm and 7pm to return). The driver told us that the bus service was only from Beach Palace to moon. The other Way around was only for elite members.... More 

Helpful?
2 Thank John S
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear John S, Thank you for your preference and for sharing your comments with us. We are delighted to read that your visit to the Moon Palace, even if it was onky for the day, was mostly positive. We would like to mention that at our vast and beautiful property we have a wide variety of services and amenities that... More 

Manahawkin, New Jersey
1 review
Reviewed 2 days ago NEW via mobile

Had a wonderful time, so much to do! Food was great and this resort has exceptional service! April and Pablo by the sunrise pool made sure our drinks were always full. Alejandro in the Gondola breakfast buffet was great and went above and beyond to accommodate us! An all around awesome vacation!!!!! See you next year!

Helpful?
Thank ava2415
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear ava2415, Thank you so much for your preference in Palace Resorts. It is a pleasure for us to read your very kind comments regarding your most recent visit to Moon Palace Cancun. We are delighted to know that our staff took great care of your needs and provided an exceptional service. Please be sure we will share your kind... More 

Calgary, Canada
1 review
Reviewed 2 days ago NEW

Stayed at the Sunrise for a family wedding-beautiful ! The wedding was really nice and very enjoyable from the location to the food /drinks and dance. Even though we weren't originally booked into the Sunrise as requested when booking (they tried to send us to the Grand) -they did get most of our family in the same buildings and our... More 

Helpful?
Thank SuperMario42
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear SuperMario42, Thank you for your very kind words. We feel much honored that you took some of your valuable time in sharing with us your very kind comments and especially we are very pleased that the experience on your most recent visit to the Moon Palace Cancun was simply amazing, specially for such an importantg event as a wedding.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £269 - £611 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, BookIt.com, Odigeo, Hotels.com and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
2,895 questions
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SCOTLAND UK

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Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grand section is quiet but the sunrise is in the hub of the amenities”
 of 5 bubbles Starvn, 2 Dec 2016 | Read review
“If you're a golfer, stay at the Sunrise Golf Villas - you get your own power cart for the whole stay to travel throughout the resort”
 of 5 bubbles 1950marie, 2 Dec 2016 | Read review
“Fantastic views”
 of 5 bubbles themaster59ge, 2 Dec 2016 | Read review
“Try to get rooms closer to the lobby/pool area, if staying at the Sunrise-buildings 10/11 & 12 are a very long walk from anything”
 of 5 bubbles SuperMario42, 1 Dec 2016 | Read review
“Splurge a bit and get an ocean front room. Start & end of each day was spent on the balcony, enjoying the view and sounds of the ocean!”
  • Ocean front room
 of 5 bubbles O9812CEheathers, 1 Dec 2016 | Read review
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