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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,848 Reviews from our TripAdvisor Community

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Showing 2,740: English reviews
Newport Beach, California
Reviewed yesterday NEW

Sandos was a nice resort for the money. It's not as big as some of the other all-inclusive mega resorts, but it has it's own charm. The rooms were nice and clean, although they were on the smaller side. We are not the type to spend the entire vacation in our room, so it was not a big issue. The...

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Thank Mike P
Reviewed yesterday NEW

We scored a deal for Sandos through a different site and the result was a great experience for the money. The staff was very friendly, the grounds were clean and the food / drinks were surprisingly good for an all-inclusive resort. It is unfortunate that the Secrets resort cast a shadow over the top two pools by around noon, but...

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Thank Theresa M
Vancouver
Reviewed yesterday NEW

My wife and I just got back from a week at Sandos. The great thing about this place is that they do the unexpected. There is entertainment every evening and at the pool side at lunch time. It's all imported and excellent. None of the entertainment staff doing 'Grease' for the umpteenth time. I especially enjoyed the violinist and the...

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Thank jsboots
Remsen, Iowa
Reviewed yesterday NEW

My husband and I just returned last night from a week at Sandos.. upon arrival we were greeted with champagne and a cool towel. Check in was a breeze and we were on the beach enjoying lunch within the hour. There was a big banner on our door as well as wine, a decorative towel "birthday cake" on the bed,...

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Thank kcolling75
Atlanta, Georgia
Reviewed 2 days ago NEW

Located between Secrets and the Ritz Carlton and their shaded beach mattresses were the best! Loved yoga with Adam who was also the poolside DJ in the afternoon. Martha greeted us with a smile. Small resort, great food and restaurants.

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Thank healthyrph
Reviewed 2 days ago NEW

The entire staff was friendly and provided excellent service. Special thanks!!!, to the crew, Herberth, Angelica, Jose, Lilia and Eric for make my stay a great one!! The facility itself was very nice, clean and well maintained. Larry/ NJ

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1Thank Laurence C
Chicago, Il.
Reviewed 3 days ago NEW

Small hotel, but I liked the intimacy. My girlfriend and I spent a few nights here in February and had a very nice time. We always saw people in the hotel, but it seemed nobody was in or around the pool. it was odd. but we liked the peace and tranquility. The hotel was very clean. the room was very...

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1Thank Zagloba
Sterling Heights, Michigan
Reviewed 4 days ago NEWvia mobile

I would like to start out by saying thank you to all the Sandos staff for the service and attention you friends gave the four of us. My wife is in a wheelchair, and the staff went all out to accommodate us for our second stay at the Sandos Cancun. One example is Sandos remodeled their pool bathrooms, but their...

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1Thank VolleyballPro
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear VolleyballPro, First and foremost, I want to personally thank you for sharing with us the excellent impressions our Sandistas left on your second stay; It meant a lot for all of us to have the opportunity to host your vacation once again, since last year you and your family became very special for us, thank you very much for...

Chelsea, Canada
Reviewed 4 days ago NEW

Just came back from the Sandos which was our third stay at the hotel in four years. The hotel has undergone some changes since our last visit in November 2015. The new bar Two, the new Frattinis restaurant and the changes to the St Trop restaurant is a good asset to the hotel. The service at the hotel is excellent....

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Thank Francine Q
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Francine Q, On behalf of all the Sandistas who work and provide such attentive warm service to special and repetitive guests like you, and myself personally, we want you to know how thankful we truly are with you for choosing Sandos Cancun for the third time in four years! It's pleasing to know we've exceeded your expectations on every...

Milton, Delaware
Reviewed 6 days ago NEWvia mobile

Let me say the best thing about our trip is checking out and going home. The only way I would stay here again, is for it to be free. That could only be for a short time. Service was terrible. They worked very hard but very understaffed. Construction was going on out side our window starting at 8 am till...

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1Thank fwdye
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear fwdye, First and foremost, we are deeply sorry to know your own expectations were not exceeded to the circumstances you find bothersome. Please note that in no way, we wanted your experience to be somehow marred as you mention, which is why our Concierge, Front Desk and other departments were totally involved, in order to change your perspective on...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £217 - £547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
#27 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
239 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have the better views”
 of 5 bubbles theresam622, 19 Feb 2017 | Read review
“The rooms on the North side do not get any sun.”
 of 5 bubbles jsboots, 19 Feb 2017 | Read review
“Deluxe room with balcony”
 of 5 bubbles 788francineq, 16 Feb 2017 | Read review
“Deluxe room doesn't have a balcony.”
 of 5 bubbles BirthdayQueen, 9 Feb 2017 | Read review
“ask for sea view”
 of 5 bubbles GADGET66, 7 Feb 2017 | Read review
5 of 5