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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,794 Reviews from our TripAdvisor Community

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Showing 2,705: English reviews
Reviewed yesterday NEWvia mobile

We ended up at this resort two days before our scheduled, previously planned resort in Playa de Carmen. Thank you to Orbitz and their wonderful "accommodation relocation" department. The conditions at the newly opened resort we originally booked were unacceptable and completed misrepresented. Again, thanks to Orbitz for their wonderful customer service. 👍🏻 We had a choice of four-star resorts...

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Helpful?
Thank Holly W
Ellicott City, Maryland
Reviewed 2 days ago NEW

We were met at the entrance with champagne, rose and a fresh towel, everyone smiling. We were checked in or room early, within minutes. We WERE approached and taken to the lounge by the concierge before we could go to our room, where he tried to talk us into the breakfast meeting about the premium resort timeshare but we told...

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Helpful?
Thank DCtravels01
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear DCtravels01, Certainly, I want to thank you first and foremost for taking the time to honestly review your overall experience. Please, know that your feedback is truly valuable and we want to kindly thank you for letting us know about some situations we were not informed about, we for sure, are going to take the necesarry measures, in order...

Province of Pordenone, Italy
Reviewed 2 days ago NEW

From the moment you step through the door your sandos luxury experience begins , flute of prosecco in one hand and red rose in the other we were sat down by a lovely lady who told us everything we needed to know about our stay with them. We only stayed two days because we were going to Tulum , but...

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Helpful?
1Thank carrolann54
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear carrolann54, It is truly pleasant for me to know your experience was a perfect one in every possible aspect and we were able to turn your experience into a better one by upgrading you to one of our most luxurious suites. Sincerely, to hear your very first time in Mexico was unforgettable at Sandos Cancun, motivates us to work...

Arizona
Reviewed 3 days ago NEW

The Cancun beach is beautiful. No matter where you stay in the Hotel Zone, you will be able to enjoy the beautiful beach so just keep that in mind when booking. Here are the pros and cons of Sandos Resort, based on our recent travel: PROS: - Some of the staff are excellent. Isidro in Seasons was phenomenal. He served...

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1Thank radishbk
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear radishbk, First and foremost, receive my personal and warmest many thanks to you, as your review and your comments based on your experience are highly important for us, as we are always trying to improve and innovate. I am totally grateful as well as our Sandistas you mentioned, to know you truly recognized their hard effort and VIP treat...

Mansfield, Texas
Reviewed 3 days ago NEWvia mobile

This place will initially act like they care but all they care about is selling you a time share. The wait staff try hard as well as the activity directors, but management staff and front desk is awful. Food is awful, it's always cold and the only way to stomach breakfast is to get an omelet. Seasons steakhouse is the...

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Helpful?
1Thank lajfla
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear lajfla, Thank you for choosing Sandos Cancun as your destination resort. I personally want to let you know, how concerning is for me and for the departments involved to hear that your stay itself was unfortunate and it wasn't also able to meet your own expectations. We can assure you our staff is certified and we will immediatly reinforce...

Reviewed 3 days ago NEWvia mobile

We got a taxi from the hotel it was about a 15-20 minute drive. When we arrive we were immediately greeted and someone took our bags. We got to the counter and the check in process took maybe 5 minutes. It was extremely easy. She went over what the all inclusive covered and that was everything! All of their restaurants...

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Helpful?
1Thank Janicka P
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Janicka P, To me, it's such an honor to read positive comments just as yours, since I can know we made your vacation extra special and we exceeded your very own high expectations during your stay. Thank you very much for sharing with us your opinion, make sure we will share your review with all the staff, as a...

Reviewed 4 days ago NEW

We enjoyed our stay at Sandos. The best feature of staying here is the room. It was huge. The bathroom was huge. The bathtub was huge. The balcony was awesome, with a view of the Gulf of Mexico to your right, and the Lagoon and view of Downtown Cancun to one's left. The Balconies were perfect ! I suggest getting...

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Thank Steven M
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Steven M, Thank you very much for writing a review about the excellent impressions we left on you, in regards of your recent getaway at Sandos Cancun. We appreciate the time you've invested on letting us know how much you totally loved our property, as well as sharing with us the marvelous experience you had. For us, it would...

Alberta
Reviewed 1 week ago via mobile

We just got home from a 1 week stay at Sandos Luxury Cancun and we were sad to leave! The staff here is wonderful and always made sure our stay was going great! Some very notable mentions are Sergio in bar 1 (best drinks!) The waitress in Bar One who was there most of the time in the evening (I...

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4Thank AlbertaTraveladict
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear AlbertaTraveladict, Receive my most sincere thanks to you, as I really appreciate the time you've invested on writing a detailed review regarding your recent stay. It means a lot for me and also to the Sandistas you mentioned, to know you found all our attentions provided to you extremely outstanding and amazing, since we are very glad to welcome...

Golden, Colorado
Reviewed 1 week ago

Big Pros and Cons at this resort My family and I have been to various areas (Playa del Carmen, Puerto Morelos, Akumal, Puerto Vallarta, Cancun, Cozumel) of Mexico over 30 times so I am using my background for this review. PROS - Great staff - Enrique, Manager was very helpful in trying to meet the needs of our group of...

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Helpful?
1Thank lindakenzy
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear lindakenzy, Firstly, receive our most sincere thanks in regards of choosing our resort as your destination and also for writing a based on your overall experience. Your feedback is very appreciated and valuable, as your constructive criticism is highly important for us and we can totally guarantee that we will start working on the areas you pointed out from...

Orange City
Reviewed 1 week ago

Rooms are always very clean and the amenities/bar are replenished daily. Staff goes out of their way to make you feel welcome. The food at Seasons is incredible and the bars continue to offer top shelf drinks. Pool area is very clean and the chairs at the pool and the beach are very well taken care of. Not a good...

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Helpful?
2Thank Dan11562
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dan11562, First and foremost, I want to personally thank you for choosing Sandos Cancun as your destination getaway and also for sharing your five star review with us and our future guests. It truly means quite a lot for all of us, as in for the Sandistas and for me, to read such positive reviews, as we know your experience...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £217 - £554 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Cheap Tickets, Hotels.com, Orbitz, Travelocity and Jetsetter so you can book your Sandos Cancun Luxury Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#25 Top resorts Hotel in Cancun
#26 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
224 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South facing the pool is better, the building on north side is unattractive”
 of 5 bubbles DCtravels01, 16 Jan 2017 | Read review
“Not close to the noisy outside air conditioner”
 of 5 bubbles carrolann54, 16 Jan 2017 | Read review
“High floors even numbers”
 of 5 bubbles radishbk, 15 Jan 2017 | Read review
“Pay more for a balcony unless they are lower level on the side facing the Secrets hotel which is very tall and blocks your view.”
 of 5 bubbles lindakenzy, 10 Jan 2017 | Read review
“Even numbered rooms have a better view that the odd numbered ones that have a big hotel in front of it”
 of 5 bubbles Dan11562, 9 Jan 2017 | Read review
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