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Secrets The Vine Cancun

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Secrets The Vine Cancun
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7,603 Reviews from our TripAdvisor Community

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Showing 6,403: English reviews
Westchester
Reviewed yesterday NEW

Secrets staff was exceptional; always very courteous with automatic response "My Pleasure" to each request. Beach area is beautiful. Beach staff young man "Limber" responded quickly and carried heavy umbrella and lounge chairs closer to ocean. Speciality mojito cocktails at Sugar Reef pool bar were wonderful. Fitness Center on 11th floor with glass walls provided amazing oceanfront views at sunset....

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Helpful?
Thank rhodabrandt
Overland Park, Kansas
Reviewed yesterday NEWvia mobile

This was our first trip to Secrets The Vine and found the resort very nice with world class service. The butler service in the suites was a really nice touch. In general terms the food is very good but perhaps just short of excellent, especially room service which was ordinary. Dragons, Bluewater Grill, and Nebbiolo were are favorites with tremendous...

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Thank Randy W
Sioux Falls, South Dakota
Reviewed 2 days ago NEWvia mobile

Thais was our amazing server at the Dragon, Secrets Vine. Food was crazy awesome, from the Sushi to the Mongolian beef. However, Thais, made the meal great, as he brought the food and drinks faster than any other waiter.

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Thank treeck
Narragansett, Rhode Island
Reviewed 2 days ago NEWvia mobile

Just returned from a week at this resort Everything was first class The service, food , entertainment were all exceptional A special shout out to the waiters Jorge, Bryant, and Silvestre who made us feel like royalty and their manager Giovanni Jimenez who runs the Nebbiolo like a Swiss watch Also the pool waiters Jorge And Hector and entertainment director...

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Thank Gerard G
Detroit, Michigan
Reviewed 2 days ago NEW

This was our first time at Secrets The Vine and we will definitely be returning. The security gate in the front of the hotel made us feel very safe. No one could enter the hotel unless you were staying there. When we entered the hotel we were greeted by 2 chilled glasses of wine and a friendly face. We were...

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1Thank laurasabagh
Reviewed 2 days ago NEW

The service there is unreal. Every employee is friendly and goes out of their way to be helpful. I was there for seven days and did not run into one person on staff that was not nice.I would recommend this to anyone looking for a nice relaxing time

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1Thank Stuart J
Houston, Texas
Reviewed 2 days ago NEWvia mobile

Stayed 2/14/17 - 2/18/17 as part of a six-couple getaway. Service was absolutely top notch, rooms very nice (we stayed in the upper level upgraded rooms, floor 23). Recommend asking for room above floor 21 beachside facing south towards the pool. The hotel itself is distinctive in that the outdoor areas are better integrated making it easy to find a...

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3Thank stoddardspeed
Madison, Wisconsin
Reviewed 2 days ago NEWvia mobile

We came here with 10 couples for an incentive trip. Overall the resort was very nice. The staff is very helpful and prompt. They were always available to grab drinks, etc. Olga and Olfelia in the Spa were amazing! I highly recommend the massages and facials. The restaurants were good and the extra wine list was also very good. Negatives:...

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1Thank skiteri
Sterling Heights, Michigan
Reviewed 2 days ago NEW

This property is very nice but is a hotel rather than a resort. It is a high rise building instead of a sprawling resort. They have no Captain Morgan or any spiced rum so if this is your drink of choice you won't find it here. The rooms are beautiful but if you need privacy some of the rooms have...

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Thank 248dawnj
SecretsTheVine, Director General at Secrets The Vine Cancun, responded to this review

Dear 248dawnj; Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to...

Reviewed 2 days ago NEWvia mobile

Excellent choice for both leisure and business travel. Staff is excellent and accommodations superb. Top floors have an awesome view. The food will not disappoint either. Extra curricular activities abound, unless all want you do is nothing!, which there's plenty of that as well...

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Helpful?
Thank Javier S

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more   less 

Additional Information about Secrets The Vine Cancun

Address: Blvd. Kukulcan Km. 14.5 | Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500, Mexico (Formerly Secrets The Vine Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £284 - £777 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets The Vine Cancun 5*
Number of rooms: 497
Reservation Options:
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Hotel Style:
#1 Business Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Luxury Hotel in Cancun
#11 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Secrets The Vine Cancun staff and other travellers.
815 questions
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Questions? Get answers from Secrets The Vine Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all nice”
 of 5 bubbles StuartJ80, 19 Feb 2017 | Read review
“Reserve any rooms on the Preferred Club Level”
 of 5 bubbles Tiffani0409, 18 Feb 2017 | Read review
“Pick one with a view of the beautiful sea!”
 of 5 bubbles betsyscott, 18 Feb 2017 | Read review
“Get a room above the 10th floor for sure.”
 of 5 bubbles asiemens25, 17 Feb 2017 | Read review
“Ask for Esparza!!”
 of 5 bubbles Jlipa, 17 Feb 2017 | Read review
5 of 5