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All reviewsmarket cafepreferred clubpreferred poolbluewater grillsea saltpiano barpreferred levelblue water grillsecrets resortpreferred roomdragons restaurantentertainment teamolio restaurantcoffee barhoneymoon suitegreeted with champagnethe hard rock
I have stayed at palace resort hotels and the service and food quality is almost similar. Save your money and don't stay at this hotel because it's 5 star . Moon palace is really good with much more friendlier staff.
We checked in this hotel...More
I've stayed in Secrets in another parts of Mexico and Costa Rica, so far this is my favorite, because of the balcony 180 degree view. We were in a room that where we enjoyed wayching sunrise to sunset, our room was amazing and spacious. Like...More
4 Thank Patricia M
Response from SecretsTheVine, Social Media Coordinator at Secrets The Vine CancunResponded 1 week ago
Dear Patricia M,
Thank you for choosing the hospitality of Secrets The Vine Cancun, and for taking the time to write a review about your recent experience.
We are very happy to learn that your stay was truly pleasant and that you were highly satisfied...More
It’s a fantastic resort! I found the resort to have excellent service and the drinks to be fantastic. The pools are relaxing and the beach is accessible and gorgeous. I’ve been to a lot of high end places and this meets the mark in terms...More
We were there for our annual retreat with my company (approximately 90 people) and it was a great experience. The resort is awesome, premium alcohol, nice swimming pools, beach was also pretty cool and overall the food was extremely good, particularly for breakfast. The rooms...More
2 Thank bengold90
Response from SecretsTheVine, Social Media Coordinator at Secrets The Vine CancunResponded today
We appreciate you have taken the time to share an overview of your recent stay at Secrets The Vine Cancun.
Our guest's comments are very important to us, as it allows us to continue enhancing our service and product. We apologize for any...More
Well, let me just say that my husband and I felt that this was the best vacation we have ever had...together or separately! It was our first time in Cancun, and it won't be our last. We really liked that the resort is more compact...More
At the preferred pool we were able to get top shelf liquor such as Grey Goose and Belvedere. As far as in the stocked mini fridge, they provided Bacardi, Johnny Walker Red Label, and a tequila that we were not familiar with... More
At the preferred pool we were able to get top shelf liquor such as Grey Goose and Belvedere. As far as in the stocked mini fridge, they provided Bacardi, Johnny Walker Red Label, and a tequila that we were not familiar with. There also is a private bar cart for preferred guests with top shelf liquor.
The butler service took care of anything that we might have needed. They also made sure maid service and turn down service came if they were not able to do so while we were in the room. You are able to get 2 garments per each guest steamed and pressed as well as room service at any time. It was much easier to communicate with our butler for things we needed rather than calling the concierge, house keeping, or maintenance.