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Hotel Riu Cancun

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#26 of 183 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Cancun
Hotel Riu Cancun
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9,212 Reviews from our TripAdvisor Community

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Showing 6,271: English reviews
1 review
Reviewed 2 days ago NEW

We stayed 4 nights at the Riu Cancun. The room was very basic, not of a 5 start. And even though we were supposed to have a room with ocean view, on the first day we were sent to the 13th floor, which has a big wall blocking the view. We managed to change the room, but it wasn't that... More 

Helpful?
Thank Filipe D
Houston, Texas
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 days ago NEW

My husband and I traveled to Cancun for the Thanksgiving holiday and had a blast! We thoroughly enjoyed our stay at the Riu Cancun. The staff was great, the food was really good, and the guava juice/punch is a must! We had no real issues with the resort other than a slight musty/sewer smell in the bathroom (near the toilet).

Helpful?
Thank TheMrs82
County Dublin, Ireland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW via mobile

Overall very very pleased with our holiday experience here. When we checked in we were given complimentary upgrade without asking. In saying that the room was not of 5 star standard. The sheets were damp and stained, the walls had mould and the decor was dated. Bed was comfortable but if you want your pillowcases changed you need to take... More 

Helpful?
1 Thank grainne598
Level Contributor
5 reviews
4 hotel reviews
Reviewed 4 days ago NEW

We have stayed in a number of all inclusive resorts in Mexico and the Caribbean. We stayed in the Rui Cancun for 4 nights. The experience was average at best. Room was nice and clean and the bed was excellent. The beach and pool area are outstanding. The food was average buffet fare. The staff is great and always helpful.... More 

Helpful?
Thank Frank B
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. We are very sorry to read that you felt disturbed by other guests’ behaviour. We can assure... More 

Bournemouth, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 days ago NEW

We chose this hotel for our wedding as it had a beautiful location, good reviews & it is a member of the World famous RIU hotel group, ordinarily you cant go wrong with RIU. Being a Travel Agent for over 26 years, I know my stuff. As soon as we entered we had the WOW factor right in front of... More 

Helpful?
4 Thank JenC1973
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 days ago NEW via mobile

We stayed for a fortnight in August at this hotel. It is a beautiful spot located on the beach. Room are great and the food was excellent. Staff were friendly and couldn't do enough to help. Bring plenty of change for tips as staff really do need them to survive. Only drawback of our stay occurred at weekends when it... More 

Helpful?
Thank NickYoung1970
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 days ago NEW via mobile

Stayed here for 4 nights. Check in was quick and we were lucky enough to get upgraded to a suite. Sadly, the room was not what we would expect from a resort that rates itself as 5 Star. There was mould on the roof, the linens were old, the shower and one of the sinks flooded and the room smelled... More 

Helpful?
1 Thank Matt S
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this review

Dear guest, Thank you very much for visiting our resort and for giving us your feedback. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. Since our main priority is to make our guests feel comfortable we regret that you did not like the room you stayed in.... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

Hotel Riu Cancun is a beautiful hotel. Very clean, friendly staff. Bartenders make great drinks. Beach is made of beautiful soft white sand. Food is excellent, no matter at which restaurant you eat, the food will be great. They put a lot of effort in the Nightly entertainment shows. My only issue with the resort is the cigarettes, it's hard... More 

Helpful?
1 Thank DoMartel
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Staff was outstanding very attentive, courteous, very professional. Special thanks to Ricardo from Expedia excellent tour planner. Ricardo Vazquez was very detailed, personalized knowledge of all tours was great. Please use a hotel planner can't go wrong.

Helpful?
1 Thank muma1961
Kitchener, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

We stayed at the Riu Palace Peninsula last year and decided to head back to Cancun this fall and stayed at the Riu Cancun instead for it's close proximity to the nightclubs. I was worried about some of the reviews but was not disappointed at all. Beach: Is a little narrow but it's long so there's plenty of space. Yes... More 

Helpful?
3 Thank Brandon J

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Internet
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £182 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Reservation Options:
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#24 Top resorts Hotel in Cancun
#24 Romantic Hotel in Cancun
#26 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
726 questions
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Questions? Get answers from Hotel Riu Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 13th floor - obstructed view”
 of 5 bubbles , 2 Dec 2016 | Read review
“Choose an ocean view room...its worth it!”
 of 5 bubbles TheMrs82, 1 Dec 2016 | Read review
“Ask for a clear sea view”
 of 5 bubbles JenC1973, 30 Nov 2016 | Read review
“Higher = better for the view - avoid the 13th floor; obstructed view.”
 of 5 bubbles brandonj429, 24 Nov 2016 | Read review
“Get top floors 14/15 for best view”
 of 5 bubbles pamo124, 20 Nov 2016 | Read review
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