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I'm terribly disappointed with this accommodation. They charged me 4 nights instead of 3. I realized an error at check out and after long explanation how I changed my booking a month before arrival they admitted thier error. They promissed me refund to my credit...More
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Where do I begin with all of our issues at the Barcelona Tower? Check-in was a mess & took an hour to wait on Alicia, who supposedly had a key, but in classic Quintana Roo fashion never showed up! Leticia, who we booked through, let...More
Good food. Favorite form of entertainment was the guitarist/singer. Only thing I can complain about was how you have to pay for wifi. Also if you love big waves don't come here, the small section of beach makes it hard to enjoy the "waves".
4 Thank ShamaLlama
Response from Miguel Angel L, Gerente at Barcelona Tower by Koox Luxury CollectionResponded 4 July 2015
Dear Shamlama, no clutch appreciate your opinion I think this is wrong and confusing us because we do not have food service and even less are on the beach. greetings
The worst nightmare of a hotel I have ever had. The first thing you will find, if you decide to go is you will search for an hour to try and locate the place because there is ZERO signage on the building that is in...More
You DO NOT want to stay in this hotel. It's a construction zone! To get in, you have to go through the underground parking where parts of the building aren't even complete. Our room had AC that was warmer than the breeze outside and had...More