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GR Solaris Cancun

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#28 of 181 Hotels in Cancun
Certificate of Excellence
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GR Solaris Cancun
GR Solaris Cancun
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4,142 Reviews from our TripAdvisor Community

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Showing 3,473: English reviews
Staten Island, New York
Reviewed 2 days ago NEW

I had an amazing time at this resort and I will definitely be returning to GR Solaris in the future. We booked the trip through Cheap Caribbean which was very easy. Before our trip, I had some questions so I emailed the resort and got in touch with Yuliana who was amazing! Yuliana upgraded our room to a balcony and...

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Helpful?
1Thank tmonlouis28
San Diego, California
Reviewed 3 days ago NEW

The running water was out at the resort for a full day. A reservation for the Marco Polo restaurant was screwed up by staff and then when we showed up at the correct time, they would not seat us at multiple tables even though the restaurant was 90%+ empty. This may have partly been due to the fact that the...

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Helpful?
Thank james_olooney
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear James_olooney: First of all, allow us to express our appreciation for sharing your review on TripAdvisor, which contributes greatly to our improvement and keeps us focused on what we are doing right and what needs to be changed in order to provide our guests an impeccable vacation experience. Regarding the water break, we really apologize for this unusual situation,...

Pittsburgh
Reviewed 3 days ago NEW

Just came back from a 5 day trip on 12/1/16 at the GR my wife and myself have been to Cancun/Riviera Maya approx 18 times so we have stayed at numerous resorts but first for Solaris. Overall the resort is very nice, beautiful oceanviews and beach, the staff is great and hotel is very clean. The food was mediocre at...

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Helpful?
Thank vacation125
Farmington, Missouri
Reviewed 4 days ago NEWvia mobile

We stayed for 5 days. Upon arrival the first day they said the room I had booked (single king ocean view) was not available that day but we could be moved the next day and were given 2 queen beds with an ocean view. After being there several days we met several others that were in the same predicament. We...

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Helpful?
1Thank aschenavar
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Aschenavar: First of all, allow us to express our appreciation for sharing your review on TripAdvisor, which contributes greatly to our improvement and keeps us focused on what we are doing right and what needs to be changed in order to provide our guests an impeccable vacation experience. Regarding the water break, we really apologize for this unusual situation,...

Reviewed 5 days ago NEWvia mobile

Honestly this was comical how bad the service was. I have been to Mexico for all inclusive stays at over 15 times. This was by far the worst. Their best attribute was saying "no." Room service would not bring us food. We called daily only to be transfered to several numbers. Sometimes they would hang up on us, sometimes it...

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Helpful?
Thank Day-man_aaaa
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Day-man_aaaa: One of our main highlights of our Resorts is to offer an outstanding customer service and apparently we felt short; we have already informed all the departments involved to improve on this matter. Also please accept our most sincere apologies for all inconveniences you encountered during your stay with us. We can assure you we always try to...

College Point, New York
Reviewed 5 days ago NEW

Absolutely amazing. look for Hernandez the pool side bartender he is great at his job. He is super friendly and will make sure you are taken care of. The hotel staff was very friendly and accommodating. Originally I requested an early check in with a king size bed ocean view room. When I arrived the room wasn't ready and I...

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Helpful?
3Thank system3311
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear System3311: We are very happy to read that you had such an amazing experience at GR Solaris, it is an honor to read your acknowledgments on TripAdvisor as well as we apologize for the initial inconvenience regarding the room. However we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable...

Reviewed 6 days ago NEWvia mobile

After 10 years of loyal patronage they gave 2 girls king bed with a horrible view. We explained that the other 6 girls had ocean view. On the second day we tried again for better room and again were denied.the front desk personnel were very scripted and uncaring. This will be our last stay at GR Solaris. There are too...

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Helpful?
1Thank Jane D
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Jane D: We apologize that your stay was not as pleasing as it was supposed to be and we not having met your expectations as few years ago. We regret haven't met your expectations and the perception you got about the service. We listen and care about the experience of our guest, once again we offer you an apology...

Dayton, Ohio
Reviewed 6 days ago NEW

After choosing the resort 9 out of 10 years, this has been the worst! 2 in our party could not get a decent room, even after repeated request. All that was requested was two double beds that did not look at the next door hotel. Everyone else in the party received ocean view, two double beds. After 9 years, we...

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Helpful?
1Thank radi79
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear radi79: We apologize that your stay was not as pleasing as it was supposed to be and we not having met your expectations as few years ago. We regret haven't met your expectations and the perception you got about the service. We listen and care about the experience of our guest, once again we offer you an apology for...

New Windsor, United States
Reviewed 1 week ago NEW

Our family have enjoyed our visits to this property. We travel alot and though this property my not match the standards of many of the resorts we have stayed in, the staff is unbeatable. Everyone is always pleasant and so helpful. Dolly and Omar were the first two whose charming personalities and willingness to ensure we were having a good...

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Helpful?
1Thank Dawn C
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Dawn C: Thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a nice staying, it is an honor to read how our staff members did everything in their hands to assure you a memorable experience. Also thank you for the opportunity of having been your host...

Tallinn, Estonia
Reviewed 1 week ago NEW

we have the room with jacuzzi and balcony and this is totally worth for extra many.the food was great and very diverse.The bar had a variety of cocktails.We like the evening shows and themenights. the hotel is directly on the shore of the sea of ​​light blue .you can get by the bus everiwhere and its cost only 10,50 peesos.This...

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Helpful?
Thank eakalev
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Eakalev: Thank you for your review on TripAdvisor, we are happy to read that you had an amazing vacation at GR Solaris. On the other hand, we are pleased to read that our food and overall facilities were of your liking. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £168 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Cheap Tickets and Jetsetter so you can book your GR Solaris Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun
Hotel Style:
#22 Spa Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#30 Business Hotel in Cancun
#34 Family Hotel in Cancun
#37 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from GR Solaris Cancun staff and other travellers.
316 questions
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Questions? Get answers from GR Solaris Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A/C units can be noisy ours was, room 8756”
 of 5 bubbles vacation125, 4 Dec 2016 | Read review
“Good question!”
 of 5 bubbles radi79, 1 Dec 2016 | Read review
“the best is roome with jacuzzi”
 of 5 bubbles eakalev, 30 Nov 2016 | Read review
“Love the Panoramic Rooms (costs more but worth the view)”
 of 5 bubbles Fire19, 27 Nov 2016 | Read review
“If your looking for an amazing ocean view ask for the 7th floor”
 of 5 bubbles pay2n34, 26 Nov 2016 | Read review
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