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Gran Caribe Resort

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#32 of 182 Hotels in Cancun
Certificate of Excellence
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Gran Caribe Resort
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7,350 Reviews from our TripAdvisor Community

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Showing 5,455: English reviews
Reviewed 2 days ago NEWvia mobile

I would just like to say that Maria's restaurant is by far the best in all the resort. David the captain was very kind every single time he saw us whether it was in the hotel or in restaurant and the waiters Raul and Hipólito who took care of us were amazing, they were attentive and very caring. Loved it...

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Helpful?
Thank Yaritza M
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Yaritza M, Thank you for your wonderful review. I am very glad to know that you are so happy with the offer of Maria´s. It is an authentic delicious Mexican restaurant that has a unique menu. Thank you for recognizing the efforts of Raul and Hipolito, they will be happy to read your feedback. We hope to welcome you...

Reviewed 3 days ago NEWvia mobile

Awesome resort! The whole staff was amazing, kudos to Hezus at front desk for such a welcoming and efficient check in. Food was great all around, my favorite restaurant was Maria's who I had great service from Abdiel and the manager. The young lady at concierge desk was very helpful and sweet. Everyone I came across was very friendly and...

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Helpful?
Thank Ali92805
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Ali92805; Thank you very much for your feedback and for your recent visit in Gran Caribe Resort Cancun. Hezus will be very proud to know he made a smoothy check in for you. We will be more tan happy to have you back to keep providing you the best service that defines us. In addition, we are glad to...

Waldheim, Saskatchewan, Canada
Reviewed 3 days ago NEW

Nice resort with friendly staff made our stay a good one. Our room was beautiful and spacious with a great view overlooking the pool and ocean. Food was good at all restaurants. The house keeping service did a great job to clean room within our schedule, and always did little things to make it special (welcome bottle of nice red...

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Helpful?
1Thank Trevor H
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Trevor H; Thank you very much for your recent stay with us in Gran Caribe Resort Cancun. We are happy to know we exceded your expectations. Be acknowledged that all our Staff will be congratulated for their excellent service provided to you and all our guests. It is always a pleasure to hear you enjoyed the house-keeping amenities in...

Winnipeg, Canada
Reviewed 4 days ago NEWvia mobile

Stayed here for two nights after a week moving around the Yucitan peninsula. Great resort. Great food. No complaints! Hipolito was amazing at the Mexican a la carte restaurant - ask for him! Edgar and Armando at the beach bar were also fantastic! Make sure to pop in and talk to them.

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Helpful?
1Thank kabomo
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear kabomo, Thank you very much for your recent stay at Gran Caribe Resort Cancun and for taking the time to share your experience. We are very happy to know you had an excellent stay and that you were especially fond of the great service provided by Hipolito in "Marias", mexican restaurant. Be aknowledged that beach staff will be rewarded...

Las Vegas, Nevada
Reviewed 4 days ago NEWvia mobile

This is our second time visiting at the hotel and both times have been great experiences. The entire hotel staff makes sure we are having a good time. Customer service is TOP notch! We had gotten our massages done off the beach with Thelma and Angie, it was superb! (Definitely ask for Thelma if you are looking for a deep...

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Helpful?
1Thank krystalr544
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear krystalr544; Thank you very much for your loyalty. We are very happy to know you have enjoyed both. Our mission is to exceed our guests expectations. Working hard everyday, providing excellence service and giving help to our guests defines us. We love to serve you, be sure we will keep improving and making more and more guests happy every...

Reviewed 4 days ago NEWvia mobile

Me my wife and our 6 year old son visit this hotel in Thanksgiving weekend and from beginning I have to say it was a great weekend.Room was very clean with comfortable bands.The food in the restaurant was very good.The beach was great and we never have a problem to find a good place to sit.Our sun just loved all...

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Helpful?
Thank Urszula J
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Urszula J; Thank you very much for choosing Gran Caribe Resort Cancun for your well-deserved weekend off and even more for taking the time to share your experience. We are very happy to know you had an excellent stay along with your son. We understand who hard is to pleased kids and teenagers. The entertainment people will be very...

Reviewed 4 days ago NEWvia mobile

My boyfriend and I decided to visit this resort for the second time and it did not disappoint! The food was great, service was awesome, and the view was amazing! The entertainment staff were very friendly and awesome! Specifically, Sara. She approached me one morning to join in on a yoga class. Though, I declined the offer, we chatted everyday...

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Helpful?
1Thank Tonya W
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Tonya W, Thank you very much for selecting Gran Caribe Resort Cancun for your well-deserved vacation and for taking the time to share your experience. We are very happy to know you had an excellent stay and that you were especially fond of the great service provided by our great staff specially by Sara in entertainment. All our team...

Western Ireland, Ireland
Reviewed 4 days ago NEW

This was our first ever all inclusive holiday. We stayed for nine nights and had a great time. On arrival we were shown to our junior suite with sea view on the third floor. There was a bad smell of must but the smell in the room was even worse.On the balcony if you stood on one leg and leaned...

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Helpful?
Thank kmol2016
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear kmol2016, It was an honor to host you and to serve you at Gran Caribe Resort Cancun. Thank you very much for sharing your complete review through this public resource that shows our future guests what to expect when visiting us. We are very pleased to know you had a wonderful time, while enjoying the room you were upgraded...

Reviewed 6 days ago NEWvia mobile

I went to my best friend's wedding to this hotel and they treat me terrible, first I arrived early to the hotel, the date was at 3:30 and I arrived at 3, we asked for someone who could take our car and they asked us to park it by ourselves I was supposed to meet my sister down the elevators...

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Helpful?
1Thank Valeria M
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Valeria Moreno, Thank you for your candid review on Trip Advisor. I would like to explain more so you and our future visitors feel comfort in the knowing of our strict security and exclusivity offering towards the guests staying in the resort. The wedding guests are always invited to arrive 30 minutes earlier. We don't have Valet Parking services....

Davie, Florida
Reviewed 6 days ago NEW

I was on room 2144 we my family husband and two kids. I just want to complement on great services by Ana Rosa Tec, del Restaurant Sunset she was amazing always pleasant, happy willing to do more. She definitely made our stay the be the best we always looking forward to eat and ask for Ana Rosa Tec.

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Helpful?
2Thank cesare19692016
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear cesare19692016, Thank you for your feedback on Trip Advisor. I am very happy to know that you had a good experience with us and that Ana Rosa was able to truly represent our core values and ensure that you and your family had such a wonderful time in Cancun. I am looking forward to welcome you again. Kind regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £170 - £438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Odigeo and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#26 Spa Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Luxury Hotel in Cancun
#31 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
580 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing ocean and pool are nice”
 of 5 bubbles trevorh477, 3 Dec 2016 | Read review
“Rooms with a sea view are best as I believe rooms facing out on to the road have the noise of a large generator to contend with.”
 of 5 bubbles kmol2016, 2 Dec 2016 | Read review
“the family suite was very nice it had a nice king bed and three bunk-beds”
 of 5 bubbles cesare19692016, 30 Nov 2016 | Read review
“There were rooms with little balconies right over the beach. If we had to do it over again, I would have wanted to stay in one of those.”
 of 5 bubbles jgroce2016, 29 Nov 2016 | Read review
“Ocean view or beach walk out only or you get stuck looking at the lagoon”
 of 5 bubbles WorldTraveler1976, 28 Nov 2016 | Read review
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