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Live Aqua Beach Resort Cancun

Travellers' Choice award winner
#7 of 181 Hotels in Cancun
GreenLeadersGold level
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Live Aqua Beach Resort Cancun
Live Aqua Beach Resort Cancun
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8,546 Reviews from our TripAdvisor Community

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There are newer reviews for Live Aqua Beach Resort Cancun
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Showing 6,735: English reviews
Pittsburgh, Pennsylvania
Reviewed 19 August 2015

I stayed at Live Aqua with my boyfriend and his family in July 2015. We originally booked three separate rooms that may or may not have been next to each other. The staff at the front desk realized this and bumped us up to a presidential suite for no cost at all so that we could all be together. The...

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Helpful?
6Thank MadelineStalter
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Allow me to express my sincere appreciation for the wonderful review you have shared concerning your stay at Live Aqua Cancun. It is a source of great pride and motivation to know that we have gained a returning guest, as all our efforts are focused on exceeding our guests expectations and providing memorable vacations. Thank you again for your kind...

Ohio
Reviewed 16 August 2015

This was our second time to Live Aqua. I feel as if everything has already been said about this resort, but I will try to easily point out the pros and cons.Obviously, we liked this resort enough to come a second time. Pros -The mojito bar was an amazing addition! It was closed our last day for some reason :(...

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7Thank DJK112
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

We are completely honored to read that your visit to Live Aqua Cancun was more than enjoyable and lived up to your expectations. We truly appreciate all the positive remarks about our resort and we especially your loyalty to the resort, we love having return guests. Thank you as well for your feedback, this helps us pinpoint the areas where...

Reviewed 16 August 2015 via mobile

My wife and I just returned from a 5 night anniversary trip to Live Aqua. This was our 2nd stay at an all-inclusive hotel, the other being at Secret's in Cabo, so we compared it to that experience. FYI - we do not drink alcohol, so I won't be commenting on the drinks and will consider this in the value...

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9Thank Tyler H
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you very much for taking the time to share with all of us this review, your feedback is very important to us and it is my regret that we were not able to meet your expectations on this occasion. Although many travelers find Live Aqua Cancun to be a great place for romantic and relaxing getaway, with excellent food...

Santa Clarita, California
Reviewed 16 August 2015

I'm going to give 5 stars! We did the destination wedding with friends and family at this amazing hotel. It was awesome! Lucia, the wedding coordinator was incredible from start to finish! The staff was very friendly and helpful. The hotel is very clean and smells great! It was really just immaculate. Friends and family were scattered throughout different floors...

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1Thank Joel S
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you so much for sharing your comments on your recent stay at Live Aqua Cancun. I am happy to read that your overall experience was enjoyable, highlighted by the service provided by our staff. I am sure that Lucia will be very happy to read that she was able to impact your wedding with us in such a wonderful...

29485
Reviewed 16 August 2015 via mobile

Amazing! From the moment you enter you are transported to another realm. You're welcomed by staff and automatically feel relaxed. The hand massage, tropical drinks and cooling towel sets the tone for an awesome experience. The food is fantastic and the staff are phenomenal. I loved Your Wish My Wish line. Every request was handled efficiently and professionally. You experience...

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3Thank Purpleinnj
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you for speaking so highly of our service and the quality of experience we offer to our guests, we are completely honored to receive such a positive feedback and read that your visit to Live Aqua Cancun was enjoyable and exceeded your expectations. It was a pleasure to make your stay so memorable, as we always try to impress...

London
Reviewed 15 August 2015 via mobile

Just got back from the paradise Live Aqua. I would go back in a heartbeat. The most relaxing tranquil surroundings, the restaurants, cocktails, barbecue, crepes, hot dogs... Absolutely everything was first class. Every member of staff greeted you with a smile and if you ask for anything no is never an option. We met the most wonderful staff who made...

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3Thank AP_2008
New York, New York, United States
Reviewed 13 August 2015

I stayed @ Live Aqua for 6 nights in may. The hotel itself is very well maintained. It is always very very clean, the lobby has an awesome and relaxing smell (the type of smell you will get in a high class spa resort). The rooms are clean, the beds are very comfortable. Room is pretty small, but given its...

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5Thank Kellyz0212
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you for taking the time to share your comments on your recent stay at Live Aqua Cancun. I am glad to know that your overall experience was enjoyable and that we lived up to your expectations. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every...

OKC
Reviewed 13 August 2015

I don’t recall reading reviews that mentioned a few things so let me start there. Security. There are cameras everywhere, the pools, the hallways etc. Thanks to airline difficulties I was there alone the first 24 hrs and I felt safe. One night when returning in the middle of the night on the property we were quickly approached by security....

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9Thank lovethebeach61
Chicago, Illinois
Reviewed 13 August 2015

$1,000.00 for an upgrade which included premium liquor not worth it. Air conditioning did not work. After two nights we had to be moved to another room. Grey Goose is not Grey Goose, the bar tender leaves with the bottle and returns with the same bottle half full. We were told that the upgrade came with two cabanas then when...

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11Thank jmorris101
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

First of all I would like to thank you for taking the time to share your comments on your recent stay with us.I do regret that we did not meet your expectations during the time you spent at our resort; please accept my apologies for the inconveniences you mentioned in your valuable feedback. I assure you that there is nothing...

Florida
Reviewed 13 August 2015 via mobile

This hotel is very nice and very relaxing during the day. It is smaller than what we were expecting based on the photos we saw and the number of hotels available. It has the feel of a spa. The music and aromas at check-in give you that spa feeling. (You have the option of choosing an aroma for your bedroom...

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5Thank 561Traveler

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Beachfront
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 

Additional Information about Live Aqua Beach Resort Cancun

Address: Boulevard Kukulcan km 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £296 - £625 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua
Hotel Style:
#4 Romantic Hotel in Cancun
#4 Business Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Live Aqua Beach Resort Cancun staff and other travellers.
926 questions
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New York City, New York
1 month ago

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Questions? Get answers from Live Aqua Beach Resort Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Gardenview right next to the big vents..it was really loud. We didn't mind, however, as it was a nice "white noise" for sleeping.”
 of 5 bubbles dlaud, 23 Mar 2017 | Read review
“I got the deluxe ocean front room on the 9th floor and the view was Perfecto!”
 of 5 bubbles shirleybT8675TR, 21 Mar 2017 | Read review
“Would not recommend a room on the lobby floor. It was a bit noisy.”
 of 5 bubbles 797kennas, 21 Mar 2017 | Read review
“I think all the rooms are great. The lowest level is garden view. It may not have 100% view of the ocean.”
 of 5 bubbles angelacaseh, 20 Mar 2017 | Read review
“Right side looking to the beach might be a little quieter.”
 of 5 bubbles jcperdomosilva, 20 Mar 2017 | Read review
5 of 5