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Oasis Palm

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2,665 Reviews from our TripAdvisor Community

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Showing 910: English reviews
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Perth, Canada
Reviewed 2 days ago NEW

Just returned from a week at the Oasis Palm and was overall satisfied with my stay. Decent resort for the price, but definitely caters more to families. If you are looking for a party resort, book elsewhere as there is really no nightlife on the resort other then the "disco". You are close enough to the main strip that a...

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Helpful?
Thank Layne B
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Layne, Thank you for taking the time to share your experience. We are delighted you enjoyed stay with us and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. It is a shame to hear that one of our...

Salmon Arm BC Canada
Reviewed 5 days ago NEW

We were shocked when we arrived to find we were at the Resort for Mexico The front desk staff was less than happy to see us. Service staff was very gracious and helped us to our room which was older and not beautiful BUT unbelievably clean! The wait for buffets was less than desireable but once in the restaurants the...

Review collected in partnership with this hotel
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Helpful?
Thank jxk546
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile....

Berkeley, CA
Reviewed 6 days ago NEW

We stayed at the Oasis Palm around Feb 20, 2017. We chose this place because it offered an excellent price, for an all inclusive hotel. We really liked our stayed. We are happy with the amenities, the facilities and the food. The beach is very nice, caribbean turquoise colors and white sandy beach. The service was nice, we asked for...

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Helpful?
Thank lauralety
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Laura, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. Be assured that we have passed these issues on to our maintenance team that have worked to prevent this from occurring...

Klamath Falls, Oregon
Reviewed 1 week ago NEW

We had a fantastic time at the Oasis Palm. We especially enjoyed the fun in La Cantina. Adrian, Herman and Daniel are simply fabulous. They are masters of their craft, very friendly and do all they can to ensure you have a great time. The hotel was very nice, as were the restaurants, pools and beach area. We did not...

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Helpful?
Thank miketorts
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Mike, We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed our calm and relaxing atmosphere, and are very...

Reviewed 1 week ago via mobile

Oasis has a great atmosphere: pools that are clean and appealing, lots of fun and action, gorgeous beach. The place they fall short is food options. As an all inclusive, they fail to physically meet the needs of the guests. They clearly need to provide more dining options. The first night I was there, I was on line ( yes,...

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Helpful?
Thank Kyemma
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Kyemma, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Thank you for being patient while making lines at our restaurants, we have a specific time for seatings, ensuring your stay with...

A TripAdvisor Member
Level Contributor
31 reviews
8 hotel reviews
10 helpful votes
Reviewed 1 week ago via mobile

Spent a week here. Price was good as a package with flight. Room was very nice. Enough pool area considering can also use infinite pool at grand oasis palm. Two buffet restaurants. For families international restaurant is good since has a nice serving area for young children. But noisy inside. Best to sit on patio if weather warm enough. We...

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Helpful?
Thank A TripAdvisor Member
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that you enjoyed our concept and our calm and relaxed environment. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work. Thank you for your observations and comments, we will definitely consider them...

Green Bay, Wisconsin
Reviewed 1 week ago

Some staff were very rude, took forever just to get checked into the room. One we started to go to the room the hotel and hallways smell super musky, the room stunk just as bad and you couldn't get the smell out even if a window was open, our "king" bed was just 2 double beds put together, the sheets...

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Helpful?
2Thank nkkferron
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

Reviewed 1 week ago

All services the hotel offers are excellent, The hotel manager Rafael B. Campo and the staff are offering best services to the guests. My wife and me consider this hotel as our second home, the rest of the year we are looking forward to the time we spend there.

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Helpful?
Thank Abouna Samuel T
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Abouna, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful...

London, United Kingdom
Reviewed 1 week ago

We booked this as a cheap package deal for a week, so really cant complain too much. It is very much a budget resort hotel catered to the masses. Whilst the pool area was nice, if a little rowdy, i found the food to be very very poor. The buffets were exceedingly bland with minimal choice for vegetarians. When eating...

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Helpful?
1Thank niraj n
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. We are sorry to hear that the food did not meet your expectations; we offer several specialist restaurants as well as a buffet restaurant which aim to cater to all tastes....

Reviewed 1 week ago

We were at the Oasis Palm from Feb 2-9 and our toilet broke. We were charged for this even though it was NOT our fault ($160 USD). We complained and spoke to the gentleman in charge of complaints. They agreed to reduce the amount to $114 USD BUT when we came home, the FULL amount of $160 USD was charged...

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Helpful?
2Thank Lisa T
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Lisa, We are very sorry to recieve this comments since there was an agreement. At the time you went to our Oasis Plus desk, and is given information regarding to our policies. Arguing the bathroom had a leak, you mentioned you tried to repair personally the toilett by saying you raised the W.C. with your hands, and slipped. Despite...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 

Additional Information about Oasis Palm

Address: Blvd Kukulkan km 4.5, | Hotel Zone, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £142 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#51 Top resorts Hotel in Cancun
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Oasis Palm staff and other travellers.
255 questions
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Questions? Get answers from Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the higher (to the 8th) floor the quiter it will be.”
 of 5 bubbles lauralety, 22 Feb 2017 | Read review
“Prefer the higher views for scenery”
 of 5 bubbles lisatY9277IU, 16 Feb 2017 | Read review
“If you want an early bedtime get a logo on view as it is more quiet.”
 of 5 bubbles donnaw51, 31 Jan 2017 | Read review
“High floor overlooking lagoon for quiet rooms. ”
 of 5 bubbles PatrickASGwatkin, 31 Jan 2017 | Read review
“The view was lovely from the higher ocean view room”
 of 5 bubbles Zosah, 30 Jan 2017 | Read review
5 of 5