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Holiday Inn Cancun Arenas

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Holiday Inn Cancun Arenas
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813 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Mexico City, Mexico
Reviewed 4 days ago NEWvia mobile

Slow service, they won't listen to your needs, and quality food is medium to bad (and also takes ages to be served). Facilities are OK, and I mean only an OK. Employees are neither interested nor pressed to go above your expectations Ah! And don't believe the girl that takes family pictures: you'll take far much better lighted pics with...

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Helpful?
Thank Bruno M
Toronto, Canada
Reviewed 6 days ago NEW

The hotel is above average general Holiday Inn hotels but below average resorts in its class. The buffet is quite poor for an all inclusive in Mexico, but at the end could find decent choices to eat. I tried 2 of their a la carte restaurants and the food was quite good.The pool is small for the size of hotel....

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1Thank uhim64
Leicester, United Kingdom
Reviewed 1 week ago

Decided to cash in some Holiday Inn reward points rather than the usual 2 weeks in the Caribbean. A very bad idea. The first room allocated to us might as well as been in the lobby. Not a hope of sleep after 17 hours travelling. A big thank you to the manager for moving us somewhere quieter. To start on...

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2Thank Jon W
Reviewed 1 week ago via mobile

Wonderful place to stay by beach. Staff and tourists very friendly. Activities every night like bingo.. movie night..etc. Breakfast was fantastic. What a spread!!! Must have omelets. Rooms are so spacious and room service was prompt. Next time in Cancun I'll stay again at the Holiday Inn Arenas on Kukulcan street.

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Thank Linda M
Reviewed 2 weeks ago via mobile

Total waste of money, dont be fooled by false promises on their website. The following were only a portion of the problems we had. No towels in the room, after two calls to reception and 4 hrs later we had to get pool towels ourselves so we could take a shower. The advertised optional a la carte restaurants were not...

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1Thank kangado
Reviewed 2 weeks ago

We loved the room we were given. We stayed 4 nights. It had a very nice view of the ocean from our balcony. We loved sitting outside on the balcony and overlooking the ocean. The food was ok. We ate a couple of nights at the hotel but most of the time we preferred to walk down the street to...

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1Thank Scott M
Wellington
Reviewed 3 weeks ago

We stayed here for two nights at the end of December 2016. There's not much worth saying that it is good about this hotel. The rooms were ok but somewhat spartan. The wifi in the rooms was slowish. At night noise from people in the corridors could be heard in the rooms. The main restaurant was one of the most...

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2Thank KiwiViajero
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Hello KiwiViajero, Thank you for choosing the Holiday Inn Cancun Arenas, Mexico. It's good to receive an informative review of your visit. I am pleased to see that you found the level of service from our staff to be satisfactory. We aim to continuously deliver our brand standards. On the other hand, I feel concerned that there is an issue...

Reviewed 17 December 2016 via mobile

This is a good place, clean, all services OK, it is not fancy by any means but you can feel nice and cozy at any time. The privet Beach is not big, but is nice. The staff is always willing to help and it has conformable beds. Give it a try

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Thank Ernesto N
HICArenas, Director of Sales at Holiday Inn Cancun Arenas, responded to this review

Dear Ernesto N, Thank you for taking the time and sharing your experience with us. We appreciate the feedback that We receive from you, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Your review will be shared with our people that can help us make a...

Cincinnati, Ohio
Reviewed 3 December 2016

Hotel room box didn't work and they did nothing to repair it Snacks at area pool took ages to be done and they were awful. Between 11.00 and 18:00 you cannot eat in the restaurant, you can only eat those awful and expensive snacks. Took more than 30 minutes to finish my checkout Buffet food was of low quality and...

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1Thank Bruno_Martinez
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Bruno_Martinez, Thank you for taking the time and sharing your experience at the Holiday Inn Cancun Arenas. I apologize that the services offered, particularly at the snack and pool did not live up to your expectations. Also, I regret that you had a difficult time during check out. I understand why you feel this way and I can guarantee...

Reviewed 17 November 2016

Good value but the beach is quite small. Fun activities, great evening entertainment. The food was good with a great selection. Not far from downtown. It's a very comfortable resort for not a lot of money.

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Thank Anna J
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Anna J, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Beachfront
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 

Additional Information about Holiday Inn Cancun Arenas

Address: Blvd Kukulcan Manzana Km 2.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £103 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Number of rooms: 209
Reservation Options:
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun
Hotel Style:
#69 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cancun Arenas staff and other travellers.
15 questions
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Questions? Get answers from Holiday Inn Cancun Arenas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can choose 3rd or 4rth floor with ocean view. Is very nice.”
 of 5 bubbles uhim64, 17 Jan 2017 | Read review
“Balcony rooms offer great views of the ocean.”
  • Balcony from room
 of 5 bubbles E6054FJscottm, 4 Jan 2017 | Read review
“Sea view is great, be sure to ask for it”
 of 5 bubbles Bruno_Martinez, 3 Dec 2016 | Read review
“Great value”
 of 5 bubbles Z3797BLannaj, 16 Nov 2016 | Read review
“Rooms facing water are quieter. Very close to busy road, lots of traffic noise.”
 of 5 bubbles WarmHotSun9888, 12 Sep 2016 | Read review
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