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Great Parnassus Family Resort

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Great Parnassus Family Resort
Great Parnassus Family Resort
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5,043 Reviews from our TripAdvisor Community

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Showing 3,272: English reviews
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Mexico City, Mexico
Reviewed 3 days ago NEWvia mobile

I stayed for a short 5 days vacation with my husband and toddler. The overall experience was below expectations compared with similar quality hotels in Cancun. Examples: I went to the pool bar one day and they had no glasses, so everyone in the line needed to wait until the waiters could recollect enough from the ones that weren't used...

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Helpful?
Thank denymh
Saskatchewan
Reviewed 3 days ago NEW

This was an ok place to stay. Traveled with my husband, 2 kids (13 and 10) and another couple with kids the same age. The Bad: The pools were not heated. My daughter and her friend would barely go in because it was too cold even though the weather was +30 degrees Celsius. They also didn't have any kind of...

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Helpful?
Thank zataco
california
Reviewed 5 days ago NEWvia mobile

PROS Perfect place for a family with kids. If you are a couple with no kids like us, think about it. -Super clean hotel/staff very helpful at all times. -24 hrs food available(after 11pm-manhattan restaurant or room service). -amazing views to ocean and lagoon from all the rooms. All rooms with balconies an a table and 2 nice chairs too...

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Helpful?
Thank lovefun99
Penticton BC
Reviewed 5 days ago NEW

This was the first visit to this particular hotel and I want to start with naming some staff that deserve to be recognized. At the pool was Claudia (the only one with that name :) gave tremendous service. Also at the pool side was a worker Sebastian Canche Pech that went out of his way and probably beyond his job...

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Helpful?
Thank LaureenMcCrae
Niagara Falls, Canada
Reviewed 5 days ago NEW

Start your trip being upgraded to a suite with a balcony Jacuzzi. Staff will do anything for you. No reservations at ala carte restaurants. Nice small gym with spinning, steam room and sauna. Free room service. Resort looks like an ocean liner. Buffet has everything from sushi to Mexican all accessed in a food court style set up. Dos Equis...

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Helpful?
Thank ec102
Reviewed 6 days ago NEWvia mobile

This place is great food was awesome stuff was great it is definitely a great family resort the beaches were awesome what's a different varieties for eating there are a few things we don't like like you have to call room service you can take any food your room but I think you will get that with any Resort overall...

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Helpful?
Thank Zachary L
Brantford, Canada
Reviewed 1 week ago

Just returned 10 days at this resort. It is an older resort that needs some updating. The stall where excellent. Abslom at the Japanese restaurant, and Angel & Ceaser at the lobby bar. The rest of the staff where always willing to answer any questions you had. The buffet at the Magnus was very limited and lacking in dessert selections....

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Helpful?
Thank Ron H
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Sorry for all the inconveniences, we are currently working in a lot of areas in the hotel, allowing us to improve the level of quality in all our facilities, food offerings, and services....

McHenry, Illinois
Reviewed 1 week ago

Another GREAT trip to the Great Parnassus Family Hotel! This hotel starts with the top management on the planet and staff member treats you like gold. Each staff goes the extra mile and makes you feel at home. We cant wait to return in May! Hello to all our favorite staff (all of them)!

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Helpful?
1Thank Jtoepper173
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you so much for your kind words regarding your recent stay at Great Parnassus Family Resort. Thank you again for all your kind comments, we would be very happy to have you with us soon again. Greetings!

London, Canada
Reviewed 1 week ago

If you're looking for something to complain about, you WILL find it here. The resort is a bit outdated. It looks like a cruise ship as far as the rooms and center open with shops, bars and restaurants. Everything is pretty close by, the beach all the restaurants etc, so if you need to run up to your room for...

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Helpful?
3Thank 235Yvonne
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We would like to express our gratitude for the time you have taken to share this detailed review and the valuable comments you’ve provided in it. Thank you for the warm words regarding our staff, service, food and general atmosphere. We apologize for the inconveniences you encountered, we’ll be sure to follow up on your commentaries. Thank you...

Queens, New York
Reviewed 1 week ago

I have nothing but positive things to say about this resort. I travelled with my mother and sister and we enjoyed every part of our stay - The dining options were extensive, We enjoyed Yoga on the beach, water aerobics, painting the crafts, the beach, the pool, and the staff that always went above and beyond to make us feel...

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Helpful?
4Thank peachz214
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. We have no doubt that your review will be of great help for many travelers while making their decision to visit Great Parnassus Family Resort. Thank you for the warm words regarding our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Great Parnassus Family Resort is located at KM 17 on the Hotel Zone. It is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun to excitement for the whole family. With areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides. Teenager club and a complete day and night time activities program. All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie. Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 7 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit up to five people. Entertainment at night, with interactive games and shows performed by our entertainers. ... more   less 

Additional Information about Great Parnassus Family Resort

Address: Blvd. Kukulkan Km. 17 | Lote 52-04 Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £143 - £405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Parnassus Family Resort 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun
Hotel Style:
#48 Top resorts Hotel in Cancun
#49 Spa Hotel in Cancun
#51 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Great Parnassus Family Resort staff and other travellers.
452 questions
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Questions? Get answers from Great Parnassus Family Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing wetland, east side are quieter and cooler.”
 of 5 bubbles LaureenMcCrae, 19 Feb 2017 | Read review
“book a super saver room and you'll be upgraded to suite. Ask for an end room where your next to the elevators and only have one common wall.”
 of 5 bubbles ec102, 19 Feb 2017 | Read review
“Get an ocean view suite”
 of 5 bubbles Jtoepper173, 15 Feb 2017 | Read review
“odd number rooms-See note above”
 of 5 bubbles pauld293, 12 Feb 2017 | Read review
“If you can afford to pay a little more, the suites are larger and offer an ocean front view with jacuzzi.”
 of 5 bubbles dcalise, 12 Feb 2017 | Read review
5 of 5