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Great Parnassus Family Resort

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Great Parnassus Family Resort
Great Parnassus Family Resort
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4,876 Reviews from our TripAdvisor Community

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Showing 3,191: English reviews
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW via mobile

My husband and I just came back from 10 amazing days at The Great Parnassus. Nov 20-30/16. Firstly, I need to give huge Thank you to Elpidio Peño Manager of the resort. Elpidio went above and beyond his job, he treated us with VIP service. Many managers throughout our vacation made it very clear to us that if we needed... More 

Helpful?
2 Thank LLGPerry
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

- The Kids Club is very nice. They have space for 2 years old (without parent) and up! they have their own swimming pool! a lot of activities! it opens from 9:00am to 8:50pm! - The girls who are in charge of the Kids Club are super nice, specially Marissu, Angie and Susana and all the others who were working... More 

Helpful?
1 Thank marciabrand0
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

After my stay at this hotel I tried to check out and they would not allow me to check out. They said my hotel bill had not been paid by my travel agency and that I had to pay it if they are going to let me leave the resort. I replied sarcastically and said "so, your going to kidnap... More 

Helpful?
1 Thank mcd2099

Travellers are raving about these Cancun hotels

Level Contributor
3 reviews
Reviewed 2 days ago NEW via mobile

Great restaurant to eat great stuff the captain was great and the rest of the employees great food I even took a picture of the captain this is him this is an all inclusive resort it's not the Best but if you want to have some fun at a good price I will definitely recommend this one

Helpful?
Thank Dionicio L
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you for choosing Great Parnassus Family Resort for your recent trip to Cancun. We are delighted to hear you enjoyed our Mexican restaurant "Maguey". We hope to have you with us soon again! Best wishes More 

Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

I stayed at the Great Parnassus for 7 days between 11/19/16-11/26/16. All and all it was a great vacation, the best part is the gorgeous view and access to the beach. The views look like a postcard. Make sure you get a higher floor room on the odd number side of the building. The restaurants are your best bet for... More 

Helpful?
2 Thank larryjd3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Where do I start. Nothing we were told would be in our room was in our room. No champagne, fruit basket, mini bar, WIFI. You have to pay $15 per device for wifi. Or use the hotel lobby for free Wifi. Construction of a room happening on our floor. Tried to take a nap and couldn't as all I heard... More 

Helpful?
1 Thank Diana C
Bermuda
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

We booked this trip same day. It was cheap. For 300 a night all inclusive it's ok. We read the reviews before we got here so we were prepared. We got the family room nice size large great view. That was a nice surprise. But the hotel is showing its age. Nothing is dirty just old. The food by far... More 

Helpful?
Thank BDAisHOME
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It is really disappointing for us to know that you did not have a good experience, as you mentioned all the food inconveniences you encountered, for which we sincerely apologize, as all this is not an indicative of our high standards of quality and service. Thank you for sharing you feedback with us, we’ll be sure to follow... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

The beach was great and most of the staff friendly, but the food was not good and the checkout process sucked. Don't drink the free wine, it is really bad. Use the bus to get around the hotel zone, it is only 10.5 pesos, and is fast.

Helpful?
1 Thank Stephen P
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you for choosing Great Parnassus Family Resort for your recent trip to Cancun. We are sorry for the inconveniences with the check-out process, food and drinks, as this is not an indicative of standards of quality and service. Thank you for you valuable feedback and again our sincerest apologize, we hope you give us another chance in... More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Ok, before even starting this review, let me tell you that I travel for work about 70%, and when not traveling for work, I do travel a lot on leisure. This was a work trip, since I was attending a conference taking place at this location. I could write chapters and chapters full of reviews on this place, but I... More 

Helpful?
1 Thank Delpiero71
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

My fiance and I stayed at great parnassus last month for a pre wedding getaway. We had actually booked a trip to the Bahamas, which got cancelled due to a hurricane and changed to Cancun. This was a great alternative. The resort is beautiful and the staff is friendly and attentive. All of the bartenders seemed to take it as... More 

Helpful?
1 Thank Melvin E
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It has been a great pleasure for us to welcome you at Great Parnassus Family Resort. We are delighted to know by your great comments, that you had an amazing experience, enjoying our facilities in its totality and the incredible attention of our outstanding associates. Thank you for staying at Great Parnassus Family Resort and for taking the... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Great Parnassus Family Resort is located at KM 17 on the Hotel Zone. It is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun to excitement for the whole family. With areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides. Teenager club and a complete day and night time activities program. All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie. Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 7 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit up to five people. Entertainment at night, with interactive games and shows performed by our entertainers. ... more   less 

Additional Information about Great Parnassus Family Resort

Address: Blvd. Kukulkan Km. 17 | Lote 52-04 Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £152 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Parnassus Family Resort 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun
Hotel Style:
#47 Top resorts Hotel in Cancun
#49 Spa Hotel in Cancun
#51 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Great Parnassus Family Resort staff and other travellers.
422 questions
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Questions? Get answers from Great Parnassus Family Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See Absalon at the Samurai restaurant”
 of 5 bubbles larryjd3, 29 Nov 2016 | Read review
“Family room was big with a bunk bed. How with the left side of the hotel to avoid construction noise from ibetostar.”
 of 5 bubbles BDAisHOME, 25 Nov 2016 | Read review
“Maybe the front suites with a front beach view? Difficult to give a good tip in this horrible place”
 of 5 bubbles Delpiero71, 23 Nov 2016 | Read review
“Limited mobility best in the middle section of any floor any level so the elevator is close to the pool and restaurants.”
 of 5 bubbles Brook-Glen, 21 Nov 2016 | Read review
“"Tip as much as you can"”
 of 5 bubbles A2849OZchriss, 14 Nov 2016 | Read review
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