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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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4,507 Reviews from our TripAdvisor Community

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Showing 3,766: English reviews
Surrey, Canada
Reviewed yesterday NEW

my wife and I stayed for three nights. We thought the rooms, amenities and beach were great. The only disappointment was the food. We have stayed at 5 stars from Riu, Barcelo, and iberostar and found the food far superior. The Spice Buffet was very underwhelming. We did enjoy both lunch and breakfast at Pelicanos and the staff, especially Jorge...

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1Thank Troberts98
Santa Ana, California
Reviewed yesterday NEWvia mobile

My wife and I stayed here the week before thanksgiving. This place is awesome and we will be back. The food is great, the drinks keep coming, the swim up bar is nice, the 24 hour room is fun, but the best part of this hotel is the staff. From day one until they day we left we were treated...

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Thank Chita1999
Clayton, United States
Reviewed yesterday NEW

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Thank 70rashedah
Dallas, Texas
Reviewed yesterday NEW

My husband and i stayed at the Hyatt Zilara in cancun for a birthday celebration for 4 day 3 nights and i honstley have to say this is one of the best resorts we have stayed in.They treat you like royalty.One of the most impressive character that they display is the way the acknowledge each and every person which is...

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Thank dsepeda1967
Lincoln Nebraska
Reviewed yesterday NEW

These is only one resort in Cancun and that is the Hyatt Zilara. The resort is flawless. This was our 5th visit and each time they amaze us ever more with their customer service and quality. They secret is their staff. They have the best in Cancun. They all deeply care about you being their guest and making sure everything...

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Thank Huskerpair
Fort Worth, United States
Reviewed yesterday NEW

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Thank matthewbarretf
Saint Joseph, United States
Reviewed 2 days ago NEW

8 of our family members stayed at Hyatt Zilara this past week. The food and beverages offered are amazing, as is the staff that works there. Angie at the pool, Aturo at Spice, Jhonnie at Asiana and Ines in housekeeping were some of our personal favorites. The only thing I would ask them to change is to not allow guests...

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Thank 34billyc
Ann Arbor, Michigan
Reviewed 2 days ago NEW

We, as in at least 12 of us, come here each year. Every year it gets harder harder to say that I will come back. I just checked out today and almost every other evening we got a warning to "keep it down" when all we were doing was talking. It was only 10:30 outside our swim up rooms. We...

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3Thank coralrose371
Baton Rouge, Louisiana
Reviewed 2 days ago NEW

This was one of the best, if not the best, vacation experience I have ever had. I have traveled the world and this was by far the best hotel/resort I’ve stayed with the best customer-service I have ever received. Everyone who works at the resort is extremely respectful and accommodating. It is an all-inclusive resort (adults-only), which is great because...

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1Thank Buckles321
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear kelleymdare, Thank you very much for taking the time to share with us and with all the Trip Advisor Readers, your latest experiences staying at Hyatt Zilara Cancun. We are delighted that you choose our hotel to come and enjoy of your well deserved Thanksgiving Getaway to Cancun. It has been a pleasure to welcome you and your family...

Seattle, Washington
Reviewed 3 days ago NEW

We stayed in November for 4 nights. This was the best resort we ever stayed till date. Room: All rooms are Ocean view, so don't pay for upgrades unnecessarily. Relaxing on a hammock in the balcony with cool breeze and ocean view adds a topping on the room. All rooms are equipped with Jacuzzi and they are suite category rooms....

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2Thank Nikhil_agarwal88
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Nikhil_agarwal88, Thank you very much for sharing your detailed review of your latest visit to Hyatt Zilara Cancun, where you were enjoying of your well deserved vacation time. It has been a pleasure for us to have you as our guests. We are truly delighted to know that you had a wonderful stay at our hotel, since the moment...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £320 - £699 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Top resorts Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
771 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best ocean view and cleanliness .Comfortable beds.Fast room service.Excellent food”
 of 5 bubbles dsepeda1967, 6 Dec 2016 | Read review
“Request a room at either end of the resort so you are not over the restaurants/entertainment/bars.”
 of 5 bubbles coralrose371, 5 Dec 2016 | Read review
“all rooms have an ocean-front view so don't pay for upgrades”
 of 5 bubbles Buckles321, 5 Dec 2016 | Read review
“Take higher floors or swim up (if you prefer)”
 of 5 bubbles Nikhil_agarwal88, 4 Dec 2016 | Read review
“7th floor has a wonderful view of the pool and ocean.”
 of 5 bubbles fb100000612760110, 1 Dec 2016 | Read review
5 of 5
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