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Hyatt Zilara Cancun

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Traveller (5659)
Room & Suite (1275)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“maria marie”(433 reviews)
“chef's plate”(283 reviews)
“spice restaurant”(141 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (6,433)
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5,397 results
Traveller rating
4,208
799
248
75
67
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4,208
799
248
75
67
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All reviewsmaria mariechef's platespice restaurantswim up suitehour loungehector zepedaasiana restaurantromance conciergefoam partylobby barbeach cabanahammock on the balconyour honeymoonocean frontcorner suiteturn down servicepresidential suite
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1 - 5 of 5,397 reviews
Reviewed today

This is a 5 star resort. Everything was perfect, the resort, the staff, and the food are all outstanding. We had one particular waiter that went out of his way to please us. Jesus, is an excellent employee. he was so friendly, and he made...More

Review collected in partnership with Hyatt Hotels
Thank mmbighouse
Hotel's Favourite
Reviewed 17 August 2017

This was our 4th time in Cancun overall and 2nd time at Hyatt Zilara. It is quite simply a magnificent hotel, this is down to many things but most importantly the biggest reason being the staff. They are phenomenal throughout the entire place, so friendly...More

34  Thank BryanK33
Response from Alfonso J, General Manager at Hyatt Zilara CancunResponded 17 August 2017

Dear Bryan, It has been a great pleasure to have the opportunity to welcome you back, for the 2nd time to enjoy of your valuable vacation time, with us at Hyatt Zilara Cancún. We are very glad to know that you decided to come back...More

Reviewed today

My husband and I spent 7 days at this resort March 28-April 4. We were shocked at how quiet the resort was during this week. We have stayed at several all-inclusive resorts over the years and our experience here was among the top of our...More

Thank cmjohns21
Reviewed yesterday

We are repeat guests of Hyatt Zilara, also staying at other Cancun resorts for comparison. We’ve stayed in April and January 2018 (and many times in previous years). Here’s a review of our most recent trip and experiences at the Zilara: ** WINS ** ...The...More

5  Thank Ali N
Reviewed yesterday

Very nice property, decent food for a All - Inclusive. Service was amazing, particularly Agnner and Fernando at the pool area. They were very attentive and catered to our every need. One thing that was missing from this resort was a 'sports bar' where we...More

Review collected in partnership with Hyatt Hotels
Thank R M
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Hot Tub
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$346 - US$700 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Spa Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$346 - US$700 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Spa Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (5659)
Room & Suite (1275)
Pool & Beach (881)
Dining (574)
Amenities (93)
Family and Play Areas (33)
Business Centre & Event Rooms (17)
Questions & Answers
Ask a question
Love_Reviews31
23 April 2018|
Answer
Response from Alfonso J | Property representative |
Dear Love_Reviews31, You can use both, Mexican Peso and USD dollars. Regards.
0
Votes
Google Translation
Sharon G
22 April 2018|
Answer
Response from Alfonso J | Property representative |
Dear Sharon, The 24 Hrs lounge has pool tables, ping-pong, Jenga and some other board games. Regards.
1
Vote
Google Translation
Room Tips
"The ocean views are amazing. The pools in the swim-ups do run out of sunlight by 3 p.m."
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"Lower floors are blocked by trees and/or the Pelicano restaurant. This includes the Swimup room types."
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"They're all ocean-front, so don't spend too much extra money. You'll just be higher up."
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"All rooms had something good to offer . room 722 the center of the hotel next to the top floor."
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