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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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4,735 Reviews from our TripAdvisor Community

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Showing 3,958: English reviews
Cleveland, Ohio
Reviewed yesterday NEW

If you can't enjoy yourself at Hyatt Zilara than you need more than a vacation! After having visited this resort 2 times prior to this visit, I was not surprised by the overwhelming warmth and hospitality as well as the stellar experience we had last week in Cancun. This resort is situated on what has to be the most beautiful...

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Thank HSTravelGal
Pequannock, New Jersey
Reviewed yesterday NEW

We went to the Zen Spa and had a couples massage with Elizabeth and Ramiro and they were wonderful, courteous and helpful. We enjoyed it so much and can't wait to return. We were able to do it at a discount because we had gone earlier in the day to try a fish massage first. We enjoyed that and also...

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Thank Mugsy06
New York City, New York
Reviewed 2 days ago NEW

This is an outdated property. This is not a 4/5-star Hyatt. Arrival experience is sad. The building facade is dated. The lobby is not air-conditioned and it is a real torture to get checked in as you get exhausted by heat. We were offered a drink - cheap extra sweet sparkling. Receptionist was a young truly polite girl. We needed...

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1Thank spisklakov
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear spisklakov, First and foremost we would like to thank you very much for your visit to Hyatt Zilara Cancun and the time you took to share with us your valuable feedback. Our guests comments and observations, such as yours are vital for improving the details in our services. We are truly sorry to read that we were unable to...

Reviewed 2 days ago NEW

Went first time with friends in 2014. Loved it!!!! Took our adult children there in November 2016. We love November to get out of New York to 80+ degree weather in Cancun. Hotel is beautiful, pools and beach are fantastic - no seaweed just very fine pure white sand on the beach and in the ocean. Food and drinks are...

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Thank Tom B
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Tom B, Thank you very much for your return visit, with all your family, to enjoy of your winter vacation at Hyatt Zilara Cancún. It has been a pleasure to welcome you back, specially after an amazing first time visit with friends. We are glad to know that same as the first visit, this time you had a wonderful...

Arkansas
Reviewed 2 days ago NEW

I would give the Hyatt Zilara Cancun more stars if only they were available to give! We spent seven nights there and it was amazing! It began when we walked in. Were were given cool towels and offered drinks as we checked in. Our room wasn't ready yet, but we were able to tour the resort and eat. Someone brought...

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2Thank maggie5arkansas
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear maggie5arkansas, Thank you very much for taking from you valuable time to share in such a detailed way, your latest experience staying Hyatt Zilara Cancun for 7 wonderful days. It has been a pleasure to have you as our guests. It is really delightful for us to know, that you have experience a wonderful vacation time, enjoying of our...

Loudon, Tennessee
Reviewed 2 days ago NEW

Between the great convenient location, the views, the beautiful grounds, comfortable room and the absolutely superb staff, I just can't say enough great things. Of 3 all inclusive resorts we have tried in the Cancun area, this one wins, hands down!

Review collected in partnership with Hyatt Hotels
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1Thank danacF4444XA
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear danacF4444XA, Let me start by thanking you for letting us the opportunity to host you here at Hyatt Zilara Cancún, specially after being in different hotels in the area, experimenting different services and offerings. We are delighted to know by your fantastic comments, that you very much liked our resort, due to the privileged location, wonderful facilities and upscale...

Pinehurst, North Carolina
Reviewed 2 days ago NEW

This is overall an awesome all-inclusive resort experience; very good service in general. The beach access is fantastic; there is a nice pool also (water temperature a bit high though). Lots of food options-would rate food in general as good; not excellent. The portions at Asiana hibachi are ridiculously large. Chef's Table excellent! Many options at Spice buffet---be careful not...

Review collected in partnership with Hyatt Hotels
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1Thank sulrich2016
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear sulrich2016, Thank you very much for sharing the comments of your latest experience staying with us at Hyatt Zilara Cancun, it has been a delight to welcome you as our guests. We are glad to find out, that you have truly enjoyed of our entire facilities, great all inclusive offerings, beautiful pool area and gorgeous beach. It will be...

Saskatoon, Canada
Reviewed 2 days ago NEW

We spent 2 weeks at the Zilara from December 19- January 1, 2017 and all I can say is that we can’t wait to go back. The service is impeccable. The staff is amazing. We arrived before check in and our room was not available as check in is at 3pm. We were offered a drink, did our pre-checkin and...

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4Thank mom2gabi
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear mom2gabi, Firs of all, thank you for choosing Hyatt Zilara Cancun to come and spend this beautiful two weeks at the Mexican Caribbean and for the special occasion to celebrate your renewal of vows. We would like to congratulate you on your marriage, wishing you the best happiness and a bright future together. It is of a great satisfaction...

Centennial, Colorado
Reviewed 2 days ago NEW

This hotel is the best of the best! The rooms are very clean. The showers the best ever! The service is great. Thanks especially to Ligia at the pool, Fernando at the bar, Luis, Kurt, Omar, Kenny and Arturo! I would highly recommend this hotel.

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1Thank diane s
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear diane s, It has been a great pleasure to have the chance to be part of your well deserved vacation time at Hyatt Zilara Cancun and we would like to thank your for sharing the comments of your fantastic experience. Thank you very much for mentioning the highlights of our facilities and services as the cleanliness of the rooms...

Saint Louis, Missouri
Reviewed 2 days ago NEW

We are going back to the Hyatt Zilara Cancun for the 5th year in a row this April 2017. My wife and I and another Couple can not get enough of this place! The rooms are clean and very luxurious. The food is some of the best you could hope for. The pool and activities at the resort are top...

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1Thank TomaGuy
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear TomaGuy, Let me start by taking this opportunity to thank you for your loyalty to our hotel, Hyatt Zilara Cancún, during all this years and for taking the time of sharing your enthusiasm for your upcoming visit in April. It will be an enormous pleasure to welcome you back home, to enjoy once again of a delightful stay, enjoying...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £307 - £681 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Travelocity, Hyatt Hotels Corporation, TripOnline SA and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Luxury Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
820 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms toward the center of the resort are closer to everything!!”
 of 5 bubbles HSTravelGal, 23 Jan 2017 | Read review
“We had a corner suite with a hot tub on the balcony and 2 bathrooms. If you have the money it is WELL WORTH it!!”
 of 5 bubbles Mugsy06, 23 Jan 2017 | Read review
“Thin walls, outdated, poor a/c, dirty common areas, mediocre food”
 of 5 bubbles spisklakov, 22 Jan 2017 | Read review
“Get floors 6-7 You can then go to exclusive restaurant the Chef's Table.”
 of 5 bubbles P3316MLtomb, 22 Jan 2017 | Read review
“All rooms have ocean view, but the higher up, the better your view. We were on the 7th floor and it was great!”
 of 5 bubbles maggie5arkansas, 22 Jan 2017 | Read review
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