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Hyatt Zilara Cancun

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Traveller (5648)
Room & Suite (1273)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“maria marie”(433 reviews)
“chef's plate”(283 reviews)
“spice restaurant”(141 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Visit Hotel Website
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Reviews (6,437)
There are newer reviews for Hyatt Zilara Cancun
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5,400 results
Traveller rating
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249
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4,209
800
249
75
67
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All reviewsmaria mariechef's platespice restaurantswim up suitehour loungehector zepedaasiana restaurantromance conciergefoam partylobby barbeach cabanahammock on the balconyour honeymoonocean frontcorner suiteturn down servicepresidential suite
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11 - 15 of 5,400 reviews
Reviewed 3 days ago

If you want a luxury experience and genuine hospitality, visit this resort. I would especially like to recognize a few staff members for their interaction, attentiveness, and genuine hospitality: Arturo in Spice, Omar and Oscar in Pelicanos, and Isai and Reyes at the pool/beach. Can't...More

Review collected in partnership with Hyatt Hotels
1  Thank 951Julio
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 3 days ago

Dear 951Julio, Thank you very much for sharing your fantastic comments, about your latest stay with us at Hyatt Zilara Cancun, to enjoy of your valuable vacation time. It has been a pleasure to welcome you and have the chance of pamper you with our...More

Reviewed 3 days ago

We go to Cancun several times a year. This was our first trip to Hyatt Zilara and we were not disappointed. I will start with all the pros of our stay. The resort is very well maintained, clean and very comfortable. The rooms are modern...More

Review collected in partnership with Hyatt Hotels
2  Thank Kemo046
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 3 days ago

Dear Kemo046, It has been a pleasure to welcome you for the first time to Hyatt Zilara Cancún, to enjoy once again of your vacation time in Cancun. We are delighted that you choose our hotel, specially after having such a long experience coming several...More

Reviewed 4 days ago via mobile

My husband and I were at the Zilara April 14th-20th. I cannot say enough about the great people who work at the hotel The concierge staff David, Ivan Rivera and Ivan Gonzalez were amazing and attentive to our every need Ivan Gonzalez was a lot...More

Thank rogerandsusan
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 4 days ago

Dear Roger and Susan, It has been a pleasure to welcome you to stay with us at Hyatt Zilara Cancún, to enjoy of your valuable vacation time, specially after visiting our sister property at Jamaica. We are delighted to come to know by your comments,...More

Reviewed 4 days ago

This was our 3rd trip back to the Hyatt Zilara, and we were not disappointed! The resort is beautiful with amazing views! The rooms are very comfortable, and all rooms have a great view of the ocean. The service is fantastic all over the resort....More

Review collected in partnership with Hyatt Hotels
Thank Kim I
Reviewed 5 days ago

My wife and I stayed at the Zilara for five nights in April. This was our first time to Cancun and we were a bit skeptical. We did not need to be.. Our room was large and well appointed with good amenities. Our room also...More

Thank ifly737
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 4 days ago

Dear ifly737, Thank you very much for choosing to stay with us at Hyatt Zilara, for your first trip to Cancún, México. It was a pleasure to have you with us for the first time, to pamper you with characteristic Mexican Hospitality and our Service...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Hot Tub
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$346 - US$699 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$346 - US$699 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (5648)
Room & Suite (1273)
Pool & Beach (880)
Dining (573)
Amenities (93)
Family and Play Areas (33)
Business Centre & Event Rooms (17)
Questions & Answers
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Sharon G
25 April 2018|
Answer
Response from Alfonso J | Property representative |
Dear Sharon G, The weather is humid and warm, we had some rain in the past days, but nothing like a storm. We see in the forecast, some electrical storms, but this usually happens during very short period of time. Right... More
1
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Google Translation
Love_Reviews31
23 April 2018|
Answer
Response from Alfonso J | Property representative |
Dear Love_Reviews31, You can use both, Mexican Peso and USD dollars. Regards.
0
Votes
Google Translation
Sharon G
22 April 2018|
Answer
Response from Alfonso J | Property representative |
Dear Sharon, The 24 Hrs lounge has pool tables, ping-pong, Jenga and some other board games. Regards.
1
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Google Translation
Room Tips
"The ocean views are amazing. The pools in the swim-ups do run out of sunlight by 3 p.m."
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"Lower floors are blocked by trees and/or the Pelicano restaurant. This includes the Swimup room types."
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"They're all ocean-front, so don't spend too much extra money. You'll just be higher up."
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"All rooms had something good to offer . room 722 the center of the hotel next to the top floor."
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