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Hyatt Zilara Cancun

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Traveller (5658)
Room & Suite (1274)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“maria marie”(433 reviews)
“chef's plate”(283 reviews)
“spice restaurant”(141 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (6,417)
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5,382 results
Traveller rating
4,196
796
248
75
67
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4,196
796
248
75
67
Show reviews that mention
All reviewsmaria mariechef's platespice restaurantswim up suitehour loungehector zepedaasiana restaurantromance conciergefoam partylobby barbeach cabanahammock on the balconyour honeymoonocean frontcorner suiteturn down servicepresidential suite
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71 - 75 of 5,382 reviews
Reviewed 13 March 2018

We checked out all of the reviews for this place and so glad we did. It turned out to be amazing!!! From check-in to check-out...Absolutely Wonderful experience! My husband surprised me with a Swim-out King. So, we had a private check-in and Rafael Torres, was...More

1  Thank Evonne A
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 5 weeks ago

Dear Evonne, Thank you very much for choosing to stay with us, after reading all the positive reviews about our hotel and specially having great experience in traveling to Cancún. It has been a pleasure to welcome you for the first time at Hyatt Zilara...More

Reviewed 12 March 2018

We stayed at the Hyatt Zilara for 7 nights starting on 2/21. I would like to preface this with stating we had already been in Mexico for 7 nights and for the last 5 we were pining to come home to the Zilara. We love...More

2  Thank Kris A
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 13 March 2018

Dear Kris, Thank you very much for choosing to stay with us at Hyatt Zilara Cancun, to enjoy of your very valuable vacation time. It was a pleasure to have you with us for 7 nights and pamper you with our service from the heart....More

Reviewed 12 March 2018 via mobile

Number one thing I can say about this resort is the staff!! Everyone was so nice and fun and friendly. The bartenders and servers were great and remembered us each day. Daniel was waiting on us around the pool most of the time and always...More

1  Thank Daniele W
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 13 March 2018

Dear Daniele, Thank you very much for choosing to stay with us at Hyatt Zilara Cancun, to come an enjoy of your wonderful vacation time. It has been a pleasure to have the chance to pamper you with our Service from the Heart. We are...More

Reviewed 11 March 2018 via mobile

The hotel itself is gorgeous and very accommodating. Adrian at Maria Marie’s was fantastic. We enjoyed all three outings. Our last night he made us special flaming coffee. All the employees were very willing to do whatever it took to make our stay special. I...More

Thank RStanfield
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 12 March 2018

Dear RStanfield, Thank you very much for taking the time to share, the fantastic comments of your latest experience, staying with us at Hyatt Zilara Cancun, it has been a great pleasure to have you as our guests and pamper you with our Service from...More

Reviewed 11 March 2018

This was our 4th year at the Zilara. The staff always remembers us. Food wasn't as good as usual. Hard to get drinks at bar, pool and beach. Not sure if they were short staff. The staff they did have were very pleasant and helpful.More

Review collected in partnership with Hyatt Hotels
Thank Laurie B
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 12 March 2018

Dear Laurie, First and foremost thank you for your return visit to our hotel, Hyatt Zilara Cancun. It has been a pleasure to have you back, to enjoy once again, of your valuable vacation time with us. We appreciate your short but honest review about...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Hot Tub
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$357 - US$720 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$357 - US$720 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (5658)
Room & Suite (1274)
Pool & Beach (881)
Dining (574)
Amenities (93)
Family and Play Areas (33)
Business Centre & Event Rooms (17)
Questions & Answers
Ask a question
Aisha W
18 April 2018|
AnswerShow all 2 answers
Response from Alfonso J | Property representative |
Dear Aisha, Thank you for sharing your question about the Wi-Fi signal. We have WI-FI signal all around the hotel, however, we are working on, getting a broader signal, which will allow a better connection on areas and... More
0
Votes
Google Translation
Jon S
18 April 2018|
Answer
Response from Alfonso J | Property representative |
Dear Jon, Thank you for contacting us with your question, the restaurants do not requiere reservations, you just show up and wait to be seated. You need to reserve a spot only for the Teppanyaki tables at Asiana and for the... More
1
Vote
Google Translation
Martin H
17 April 2018|
Answer
Response from Alfonso J | Property representative |
Dear Martin, It will be a pleasure to welcome you to stay with us at Hyatt Zilara Cancun. To give response to your questions, there are no daily resort fees, we only need a credit card registered for any possible incident... More
0
Votes
Google Translation
Room Tips
"All rooms 2nd floor and above have an ocean view - 1st floor mostly sees the pool"
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"All rooms face the ocean so except for a couple weird outliers, all rooms face the ocean."
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"all the rooms are nice but the swim up rooms are the best"
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"They're all good rooms- all have ocean view with a balcony"
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