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Dreams Sands Cancun Resort & Spa

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#27 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
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3,672 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,501: English reviews
NW Pennsylvania
Reviewed 5 weeks ago

Our stay was from February 25-March 4, 2017. We arrived approximately 3 hours before check in and there were 16 in our group. We were greeted with snacks and beverages and there were ladies from the spa giving several minute massages. We were told we could rent cabanas fro 35 US dollars a day so I went ahead and reserved...

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Helpful?
3Thank MSPT1992
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Psalms56, It is a truly pleasure to read such kind review, thank you for highlighting every positive aspect of Dreams Sands Cancun and let us know that we exceed your expectations. One of the most important things is the service that we provide to you, and to read that it was exactly what you expected is very much appreciated....

Reviewed 5 weeks ago

We went on Spring Break as three moms and their 18 yr old daughters. Everyone was so very professional, friendly and eager to make our stay incredible. All of the staff do an amazing job! We loved the entertainment staff and all of the bartenders and waiters. They really know how to make it a fun relaxing trip, with lots...

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Helpful?
2Thank laurie m
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear laurie m, It's our pleasure to know that your stay at Dreams Sands Cancun Resort and Spa was a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterises our...

Loves Park
Reviewed 5 weeks ago

We stayed in a preferred club corner room on the 11th floor. The view was amazing from all windows. Entire resort kept clean. Food was very good in specialty restaurants. Breakfast buffet was good but got boring after a week of same food choices. Beach gets crowded and some Spring breakers showed up after a few days that we were...

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Helpful?
2Thank Stretch67
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Stretch67, Thanks so much for the great review and for staying with us at Dreams Sands Cancun. We're very happy to know you had such a great stay, and enjoyed our staff's attentive service and our cristal clear beach. Our servers always appreciate your tips! You can always come back and enjoy another round of memorable experiences! Sunny regards,

Reviewed 24 March 2017

Cynthia at VIP desk gave great customer service. She made sure I knew of everything that was available to me and helped personally to resolve any issues or questions I had. She was almost like a personal concierge. When i visit again, i will seek her out for her assistance again. Thanks Cynthia.

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Helpful?
1Thank Fcdeleon
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Fcdeleon, We appreciate your review and your preference in our hotel. We are very happy to know that one of our staff members made your trip so special, we will be pleased to share your comments with Cynthia regarding your VIP Services experience. Looking forward to host your vacations again!

London
Reviewed 24 March 2017

We travelled March 12th to the 19th for the first time to the Cancun region. I'll admit I was wondering what spring break crowd would surface, but can honestly say we had a wonderful trip. Our room 839 had a balcony, but was on the smallish side when they put a full sized cot for our 8 year old. No...

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Helpful?
2Thank natestahle
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear natestahle, Thank you for taking the time to write and share your recent experience at Dreams Sands Cancun Resort & Spa. It was our pleasure to host you! About the keenness of your housekeeper, the decorations have to be requested. We are sorry if you didn't know! Next time we will set a very special decoration for your next...

Bolingbrook, Illinois
Reviewed 24 March 2017

The resort is fantastic, several staff members Alfredo, Alexis from Portofino and staff from Waves and Sand made us several fantastic meals. This was a trip we will always remember, a great way to celebrate our 10 year anniversary.

Review collected in partnership with this hotel
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Helpful?
1Thank M579OSdavidm
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear M579OSdavidm, Thank you for the review of your experience during your stay with us at Dreams Sands Cancun. We are delighted to hear just how much you enjoyed our facilities and the service that impacted your stay to make it an even more memorable experience for you both. Thank you also for highlighting the high level of quality and...

Denver, Colorado
Reviewed 23 March 2017

We have planned several trips and thanks to the reviews on TripAdvisor we have found some amazing places and avoided some unexpected bumps. We stayed at Dreams for 7 days 6 nights. We are a family of 4 with a 12 and 8 yr. old. My wife and I have used apple vacations 5x before and were ready for the...

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Helpful?
4Thank sferradino
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear sferradino, Thank you very much for your kind comments following your stay at Dreams Sands Cancun. It is terrific to hear that you enjoyed you stay with us and your recommendations are greatly appreciated. We would like to express our gratitude for sharing your observations about our Mexican Restaurant and our entertainment staff, we will keep enforcing our service...

East Greenwich, Rhode Island
Reviewed 23 March 2017

Our family had a great time at this resort! The location is great ! Short walk from the malls to do some shopping. The food exceeded our expectations. Entertainment all day long! Loved doing yoga on the beach every morning! Views are incredible. It was our first time staying at a Dreams resort . We were definitely pleased with everything...

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Helpful?
1Thank Rhody1980
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Rhody1980, Thank you for choosing Dreams Sands Cancun for your destination and thank you for your review. We are very happy to read your comments and it is a compliment for us to know that you enjoyed your stay with us and our location, views, food & beverages, our daily activities as well the service from the entire staff...

Indianapolis, Indiana
Reviewed 23 March 2017

We stayed here the first week of March during spring break, the only downside about this resort was that it was at full capacity so we were not able to get our free upgrade, which is understandable, but the front desk was great at working with us. Otherwise, the staff was awesome! They were lots of fun, never let a...

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Helpful?
1Thank mojoeaton
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear mojoeaton, We are pleased you enjoyed your stay in Dreams Sands Cancun Resort & Spa, our service and all that we have to offer. Thank you very much for your review and for your generous compliments of our well-appointed activities and genuine service. We look forward to welcoming you and your friends back for another retreat in paradise. Best...

Reviewed 23 March 2017

The check in experience left a lot to be desired. The overall process took over an hour to even obtain our room keys; it was disorganized and the front desk attendant was not efficient or cooperative. Finally, a different attendant stepped in and was able to move things along. The restaurants were quite good and the buffet had a wide...

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Helpful?
1Thank Mallory C
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Mallory C, It is with great concern that we read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every needs, our goal is to make your holidays as...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £172 - £468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
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Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#21 Spa Hotel in Cancun
#25 Top resorts Hotel in Cancun
#26 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ Go preferred if you can so worth the money!”
181christit, 27 Apr 2017 | Read review
“We were on the 4th floor, it was very quiet.”
bethm3927, 25 Apr 2017 | Read review
“Go Somewhere Else.”
dakotaw93, 24 Apr 2017 | Read review
“most of the rooms has a great view to the beach”
WILLY1521, 24 Apr 2017 | Read review
“Large plastic bags would help.”
650armandof, 23 Apr 2017 | Read review
5 of 5