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Hacienda Chichen

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Hacienda Chichen
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658 Reviews from our TripAdvisor Community

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Showing 488: English reviews
Badhoevedorp, The Netherlands
Reviewed 1 week ago

Although the hotel looks promising at first glance I could not help but be disappointed. This had mainly to do with how much they charge you for everything. We used lunch and diner in the hotel and we consider the prices way too high ! They even have different prices for the exact same meal dependent on whether it is...

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Thank mbroek2004
London, United Kingdom
Reviewed 1 week ago via mobile

Rooms are large and very comfortable but a bit rustic and traditional. Nothing special about them. No shower gels in toilets, only a bar of soap and shampoo, but showers are powerful. Aircon works well. There is a main reception area, the old Hacienda building, where the reception and the overpriced restaurant is (food is very good) and the rooms...

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Thank Harold B
Cleveland, Ohio
Reviewed 4 weeks ago

I cannot speak highly enough about this hotel. We travel very frequently to Mexico and usually stay in all-inclusive resorts. This resort is nature in all its glory, lush trees and idyllic. The rooms were impeccably clean, the staff is phenomenal, all smiling and very helpful. Most importantly, the staff went over and above the customer's expectations. We love birdwatching...

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Thank superlib
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank you very much for staying with us. We are delighted to learn that our service was absolute perfection to you, and that you were met by our warm staff. It is our goal, to meet your expectations and be attentive to your needs while you enjoy our Maya paradise. We look forward to your future visits! All the best,...

La Paz, Mexico
Reviewed 4 weeks ago

We travel frequently and are always looking for special dining experiences. We have eaten at some of the best restaurants in Mexico and worldwide. The restaurant at Hacienda Chichen was disappointing. We should have had a clue when we paid $167.pesos for a margarita that was not very good. The restaurant setting was lovely and the service good. However, the...

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1Thank DebbieY2010
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank you for your visit. We read your comments, and we regret to know that you were disappointed. To avoid any future misunderstanding, please note that our price range for a main dish à la carte goes between $ 8 to $ 22 usd approx. We have served many happy diners for years in our restaurant. We always serve the...

Southampton
Reviewed 4 weeks ago via mobile

So here is our review of a one night stay: Positives - the room was nice - good size and clean. The downside was that there wasn't a full wall between the toilet and the bedroom (it was a high wall so you couldn't see but it wasn't complete so not nice having to listen to your partner. - there...

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Thank Kermitcat1
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank you for your visit. The positive and negative aspects of your review give us a valuable insight to improve our business. As for the negatives, we would love to share this very important information, which we hope will serve for clarifying these aspects. We hope you accept this sincere feedback. Our intention is to provide you with more details...

San Francisco, California
Reviewed 31 October 2016

This was my second visit to Hacienda Chichen, my first being two years ago in October 2014. Back then, we only stayed one night, but loved it so much we looked forward to going back, and this time stayed three nights. This is a really special and historic property (won't summarize here, but Google away), with beautiful and spacious grounds....

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Thank deejk56
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

We thank you for visiting our property for the second time, and for recommending our services wholeheartedly. Your trust in our services is priceless! We hope to continue being your preferred choice in Chichen Itza. Most sincerely, Hacienda Chichen Resort and Yaxkin Spa

Orangeville, Pennsylvania
Reviewed 24 October 2016

Mayan magic. A beautiful concept hotel that conserves many of the historical, cultural, and natural heritage of Chichen Itza with comfort and peace for visitors. We stayed 5 nights and did not want to leave. It felt like our second home. Our cabina was very comfortable and quiet with trees and garden all around in a lovely natural setting. It...

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Thank TravelingToucans
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank you so much for your visit. We feel honored to be one of your favorite places! We enjoyed reading each line of your fantastic experience with us. We hope to serving you for many years to come! With our best wishes. Hacienda Chichen Resort and Yaxkin Spa

Harwinton, Connecticut
Reviewed 19 October 2016

Hacienda Chicen is an eco lodge with a private entrance to the Chichen Itza Mayan site. There you can find wonderful food, gracious hosts, comfortable lodging and a luxurious pool in a charming jungle setting. Upon arrival in mid afternoon we enjoyed a refreshing swim and then went to dinner on the outside terrace. The food was excellent and we...

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Thank 4Steve2014
Reviewed 16 October 2016

We drove in early from Valladolid and stopped here just for breakfast at 7:00am. It was a highlight of our vacation. They had guests, but no one was up that early. So we had a private breakfast on the terrace. What a treat! They have beautiful gardens, and it is a lovely restored hacienda. The breakfast was also quite good....

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Thank Twila R
Somerset, United Kingdom
Reviewed 27 September 2016

We stayed here for one night during our honeymoon before visiting Chichen Itza in the morning. It's a beautiful hotel complex, with amazing bird sounds and the flora and fauna are superb. Make sure you take the tour of the grounds with the American naturalist who resides there (at 4pm) - he is mine of knowledge about the local plants...

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Thank Alison B
Hacienda_Chichen, Guest Relations Manager at Hacienda Chichen, responded to this review

Thank you for making us your choice and for letting us know that you had such a relaxing, beautiful and peaceful experience with us. We will be honored to serve again! Sincerely, Hacienda Chichen Resort and Yaxkin Spa

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
An eco-friendly boutique hotel, the Hacienda Chichen is committed to sustainable tourism and is devoted to Mayan culture and local community welfare. The resort consciously promotes an eco friendly environment rooted in Mayan tradition, which presents guests with plenty of romantic charm. An ambiance of 'home away from home' welcomes the Hacienda Chichen guests. The property's close proximity to the adjourning Chichen Itza ruins is a major plus for those travelers wishing to avoid the crowds. ... more   less 

Additional Information about Hacienda Chichen

Address: Carretera Merida-Puerto Juarez Km. 120 | Zona Hotelera de Chichen Itza, Chichen Itza 97751, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Chichen Itza
Price Range: £168 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Chichen 3.5*
Number of rooms: 28
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Also Known As:
Hacienda Chichen And Yaxkin Spa
Hacienda Chichen & Yaxkin Hotel Chichen Itza
Hotel Hacienda Chichen Yaxkin
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Chichen staff and other travellers.
12 questions
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Questions? Get answers from Hacienda Chichen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was OK but you have to pay for everything !”
  • photo taken from the entrance of the room
  • porch in front of the room
 of 5 bubbles mbroek2004, 1 Dec 2016 | Read review
“All are great - they all have an outside porch or sitting area”
 of 5 bubbles superlib, 9 Nov 2016 | Read review
“All the rooms we saw looked excellent. They area all a short walk to the hacienda office / dining area and the pool.”
 of 5 bubbles TravelingToucans, 24 Oct 2016 | Read review
“Don't sleep in! Treat yourself to early morning at this place.”
 of 5 bubbles 546twilar, 15 Oct 2016 | Read review
“We had the master suite which was wonderfully spacious and luxurious.”
  • The master suite
 of 5 bubbles alisonbW8500XM, 27 Sep 2016 | Read review
5 of 5
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