Hacienda Chichen Resort
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Hacienda Chichen Resort

Carretera Libre #180 Merida-Puerto Juarez Zona Hotelera de Chichen Itza, KM.120, Chichen Itza 97752 Mexico
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Panorama at the Hacienda Chichen
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Our cottage with hammock
Room & Suite (281)

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About

4.0
#1 of 1 farmhouse in Chichen Itza
4.8 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
An eco-friendly boutique hotel, the Hacienda Chichen is committed to sustainable tourism and is devoted to Mayan culture and local community welfare. The resort consciously promotes an eco friendly environment rooted in Mayan tradition, which presents guests with plenty of romantic charm. An ambiance of 'home away from home' welcomes the Hacienda Chichen guests. The property's close proximity to the adjourning Chichen Itza ruins is a major plus for those travelers wishing to avoid the crowds.
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Property amenities
Free parking
Free internet
Pool
Bar / lounge
Hiking
Walking tours
Taxi service
Conference facilities
Secured parking
Public wifi
Pool / beach towels
Outdoor pool
Restaurant
Spa
Full body massage
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Chapel / shrine
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Laundry service
Room features
Air conditioning
Private balcony
Safe
VIP room facilities
Minibar
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English, Spanish

Location

Carretera Libre #180 Merida-Puerto Juarez Zona Hotelera de Chichen Itza, KM.120, Chichen Itza 97752 Mexico
Name/address in local language
988Reviews14Q+A100Room tips

Reviews
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Detailed Reviews
sharon J wrote a review Jun 2021
London
5.0 of 5 bubbles
We stayed 2 nights in June could have stayed an extra night . We were told by our tour operator this was a basic hotel, how wrong! excellent location for the ruins , lovely spacious room next door to the spa which we didn't use. Food and service excellent . Helpful staff who arranged a tour guide to meet us at the ruins,His name is " Turtle" speaks excellent English and was knowledgeable and interesting from start to finish ,Otherwise you don't get the full experience with out a guide. The pool and gardens are well maintained especially as its in a rainforest ( don't go to Hacienda San Jose in Merida) . Food is good and it was lovely to explore the grounds albeit briefly. Nice shop but could do with wider range. Bottled water in room is charged but thats in small print be warned !
Coffee maker was a bit dangerous as handle kept coming off and they didn't seem to be able to repair it properly but they did try. Overall a spacious , comfortable room and the housekeeping person put flowers on everything and made it very welcoming , Definitely recommend staying here.
The private entrance to the ruins is NOT open at the moment due to Covid which we were unaware of , don't think our tour operator knew either, There is no early accessibility directly form hotel so go early 10 min drive away . It gets very crowded mid morning . We were there e just after 8 spent around 2 hrs with guide and then souvenir shopping. Guide told us much of silverware on sale is fake as are some of the wood products . Take a guide to see all the site ( some is hidden away and you can miss it) and to advise on souvenirs. The town is not really worth a visit but stay at this Hacienda it is a great location and quality
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Date of stay: June 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: we stayed next door to spa spacious and across from main hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary H wrote a review Mar 2022
Bournemouth, United Kingdom
3.0 of 5 bubbles
Our first impressions were not positive as the bottle of water we were carrying after our visit to Chitin Itza was “confiscated” at check in as no food or drink is allowed to be brought in to the hotel. Clearly this is to ensure that you have to purchase everything on site. But a single bottle of water?? Wowsa. Oh if they catch you … there is a $50 fine for being naughty!

Everything is above European prices and way way above Mexican prices we have experienced thus far in this trip.

The Hotel touts itself as an Eco resort. But it is far from it. The soap in the bathroom is wrapped in plastic and water is sold in plastic bottles. This is not unusual in plastic crazy Mexico but as they filter their tap water, free filling stations could easily be supplied. The look of distain when I asked for some iced tap water at dinner to avoid more plastic use (and the eye watering cost) was obvious … and not surprisingly it never arrived.

So to have a glass of cold water means another plastic bottle and $2.50 (yes everything is in USD).

The hotel does not set up a card facility at check in, unless asked. Clearly this is to encourage cash payments for drinks and food as every check is followed with “tips not included sir”. Nothing like being obvious!!

The hotel touts itself as a luxury resort, with prices to match. But there is no drink service by the pool or pool towels.

We are left feeling that the hotel is looking at every single opportunity to rinse your hard earned cash from you - yet misses some obvious opportunities to do so …

On a positive note:
The rooms are beautiful and the grounds stunning, don’t get me wrong. But it is clearly a case of style over substance.

I would not recommend- especially if you are looking for a true eco hotel.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: If you plan to bring your own food or drink, hide it well and make sure teacher does not find out...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nos qui sumus wrote a review Aug 2021
Austin, Texas
5.0 of 5 bubbles
We recently had the joy of staying two nights at this little gem. What a treat!!

First the caveats. This hotel is not geared to those looking for large properties with tons of amenities and it is as different to a “big-box” Cancun hotel as it gets. This is a very very small hotel with around 25 rooms. The rooms are rustic without TV, phone or  WiFi access and WiFi access in the common areas is patchy. (It is probably better geared to European / Antipodean clientele rather than North American clientele).

Why stay here?  First,  the location is great for Chichen Itzá / Ek Balam; staying in the area will give you the opportunity to explore the local ruins first thing in the morning and avoid the crowds driving up from Cancun AND the mid-day heat. (A dive in the pool after visiting Chichen Itzá was great!). Second, the setting is truly idyllic: an old Spanish hacienda (with its own little chapel) nestled amongst mature palm trees and a beautiful garden. Lastly, the food is unique and the execution is outstanding. By far the best food we had in 12 days in Yucatán. If you are a foodie this is your spot.

Would love to go back!!!
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Date of stay: August 2021
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian C wrote a review Apr 2020
London, United Kingdom
4.0 of 5 bubbles
After visiting the Mayan ruins at Chichen Itza we found the back way out of the site, and after a few hundred yards moving into a lusher tree cover, there was a gate, and there the yellow-painted buildings of the Hacienda Chichén.
Apparently the hacienda dated back to the sixteenth century, although that won’t have applied to the main building, which had a late nineteenth century look to it. All the rooms were in bungalows in the grounds (they had apparently been constructed for archaeologists in the Twenties); those grounds were even more attractive than those at Chan Kah, with tamed undergrowth beneath tall palms, and creepers tackling other trees. The bungalows were more spaced out, too. Our room was a little dim, tropical-climate minimalist. It had a/c and wifi and a fridge, though. The pool wasn't over-large, but a good place to lounge by in the afternoon.
We ate dinner on the verandah of the main building, a decent meal served by competent and attentive staff. Breakfast there next morning was one of the better ones of our trip.
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Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gordon E wrote a review Feb 2020
Toronto
5.0 of 5 bubbles
This hotel is one of a few that back directly onto the Chichen Itza grounds. As a result, you can arrange to visit the grounds at sunrise before it opens to the general public. So, instead of 20,000 people, there are about 20. After sunrise, you have an hour or so to walk around to the different temples and see them virtually by yourself. This is very special and is more than worth the cost. We also visited the grounds for the night show - in this case, there were perhaps 150 people, but you do get to see all of the structures minus the crowds, and the light show (only in Spanish) is quite spectacular. Since you can only see Chichen Itza in this way if you stay in the area, we highly recommend staying in a local hotel. The Hacienda Chichen Resort, although a little pricey, is a great choice. The grounds are stunnning and the restaurant wonderful. Although the rooms (we stayed in an "upgraded master guestroom") could do with some updating, they are more than adequate. What you are really paying for is the atmosphere of the property and the best possible way to see Chichen Itza.
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen Resort
Responded 11 Feb 2020
Many thanks for taking the time to share your experience with us and the travel community. We are glad to hear that our property is a great choice amongst other places and the best way to see Chichen Itza. We hope to serve you for many more years! Gratefully, Hacienda Chichen Resort and Yaxkin Spa
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TomTomaso wrote a review Apr 2022
Zurich, Switzerland
+1
2.0 of 5 bubbles
Hi,

Please see below a very honest review of the hotel, positive and also negative.

The Garden area is beautiful and also in a very nice and welcoming condition. A big pool welcomes you to take a swim or sun bath. Also the main house is very charming and welcoming. The restaurant serves good food with also considering a touristy place ok prices.

The resort is very nature focused, which i recognise as very positive and supportive. But we had to sign a waiver which prohibits guests to consume or carry any food or drinks such as water to your room. The hotel says to keep away bugs and animals. That makes sense and we agree with.
The staff emptied our fridge in the room with our sandwiches we bought for a day trip and also water and beer gave us the feeling of attending a middle school holiday camp. They said we will receive our food back when we check out.

We where also thinking of having lunch at the resort, but the hotel concierge told us we should come back in an hour, due to the fact several tourist buses where coming to have lunch.

WiFi is only working in the public area. Not in the rooms.

The rooms are very rustic and nature connected. Which brings your room to live especially when you are not best friends with spiders and other bugs (dead or alive). The Mold in the shower is also not very attractive.

Otherwise all good and I wish you a pleasant stay
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheQuietObserver wrote a review Mar 2022
Peterborough, United Kingdom
+1
5.0 of 5 bubbles
A wonderful oasis that is a reminder of what actual charm is and not hiding behind it, to the well maintained gardens to evident high value maintenance and fixtures and fittings.

Upon check in we were upgraded to a master or room 4 which had a master bedroom, separate lounge area, balcony with hammock and generous bathroom with complimentary toiletries. Water is not complimentary however it is stored in the fridge and there is a nice coffee making facilities.

Really clean, well maintained, attentive service and great pool made for a very comfortable overnight stay on our grand tour of Mexico.

WiFi is a tad sluggish and only available at the pool and main building.

It's on 5 minutes from the main chichen itza site however the hotel entrance has been shut for some time.

The restaurant is high end and breakfast was an American and like most of Mexico want to give you very strict options.

A wonderful stay in a historically important bungalow that has invested in itself and having toured most of Mexico this was actually the nicest.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lexi T wrote a review Nov 2021
5.0 of 5 bubbles
My boyfriend and I had the pleasure of staying in this tropical oasis for our 2 year anniversary and let me just say we were blown away by its beauty!!

The resort itself is in the middle of the jungle and is surrounded by vibrant flowers and lush vegetation. The service, rooms, and food was absolutely impeccable, I was truly amazed by how excellent everything was for the price that we paid.

We will 100% be coming back to this hotel and HIGHLY recommend it to anyone looking for a place or a weekend getaway!

Thank you for everything Hacienda Chichen!
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Date of stay: September 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaimee G wrote a review Mar 2022
Urbana, Illinois
+1
4.0 of 5 bubbles
The property is absolutely stunning & very conveniently located near Chichen Itza. The private entrance to Chichen Itza is still closed, but the drive to the front entrance took less than 10 minutes. We were able to get there first thing & beat most of the crowds & heat. The buildings are elegant and charming, the grounds a lush jungle paradise rich with tropical birds. We loved our historic bungalows complete with patio hammocks & traditional decor. The beds were comfortable, the bathroom nice & clean, and the AC worked well. The flowers in the room are a nice touch. We ate at the restaurant for dinner & breakfast. Service was a bit slow and the food was fine, but nothing amazing. It was just nice to have food easily available. Check-out would've been quick & easy, but we were charged for water we did not take from the room fridge. The cleaning staff must not have replaced the water from the previous guest, but we hadn't noticed because we had purchased our own large containers of water for the trip. We had to argue forcibly, which really ruined the end of our stay at Hacienda Chichen. Overall, I would say this property is comfortable, gorgeous, & convenient, but the food is only okay and the price is a bit steep.
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Date of stay: March 2022
5.0 of 5 bubblesRooms
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
travelfamily2014 wrote a review Jan 2023
York, United Kingdom
5.0 of 5 bubbles
We stayed here when visiting Chichen Itza, and we really loved it. I had been a bit concerned having read reviews which said how expensive the food is and suggesting "fines" if you were found to be bringing in your own food or drink. It is more expensive than some places, but not unexpectedly so for this standard of hotel, and we found the food to be very good. The place itself is beautiful, with gorgeous grounds to walk around, a stunning pool and pool area, and a stylish main building with terraces, one of which has the restaurant on it. There is a real sense of calm here, which is particularly welcome after a visit to the fascinating but extremely busy Chichen Itza. The rooms are simple but very clean and have everything you need. The staff were friendly and helpful, and really put themselves out to help us. While we were there there was a protest and road blockade stopping all traffic in and out of the area, and we needed to leave. The front desk manager arranged for a taxi to meet us beyond the barricade in the local village then drove us there and made sure we had crossed through safely and met our taxi driver. We were very grateful for this. We would love to have stayed longer!
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Date of stay: January 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mrsjwash422 asked a question Jul 2017
Atlanta, Georgia1 contribution1 helpful vote
How far is this hotel from Cancun airport?
Answer from Hacienda_Chichen
It's a two-hour drive from Cancun airport approx.
Answer from Judy G
Poole, United Kingdom176 contributions43 helpful votes
Not much to add here; the back entrance is a walk through from the gardens to the right from the hotel and you arrive (after a while) behind one of the pyramids i.e. free entry! I had just gone for a walk so it was a surprise-8am, no stalls or people about. The pool is about 20m rectangular and the best we came across in our tour. Don't stay in a basic room-they are what they say i.e. basic and lack fridge/coffee making and bath. We actually found some of the staff unhelpful and our dinner was spoilt by pressure to tip and annoying serenading, again for money. Breakfast is to order i.e. no buffet and limited. Overall though a great location, pretty, photogenic hacienda, lovely grounds with iguana and birds and good pool.
Answer from nancy r
Seattle, Washington51 contributions17 helpful votes
My family (my husband and myself, two adult children & their friend) stayed at Hacienda Chichen in December 2015. We didn't have any issues with communication; the hotel was prompt with information and rates. We reserved two rooms that each had two double beds in them that were in the same building, which worked fine. As I remember, these are called "cottages," but are really just rooms. I can't remember if there were any real cottages w/multiple rooms in them. Rooms are fine but spare, restaurant is OK but expensive, the grounds are nice, as is the pool. The real bonus to staying there is getting in the back door to the ruins and not fighting car or people traffic if you go first thing in the morning.
Answer from superlib
Cleveland, Ohio33 contributions21 helpful votes
You can walk down the hill to it, less than a mile and easy to find. We had lunch there, very reasonable, it was a very large portion, and there is another hotel across the street called Villas Archelegios, also very reasonable and you can walk to it. We did not want to spend a huge amount on meals, and this was a good option.
Answer from superlib
Cleveland, Ohio33 contributions21 helpful votes
All cottages are set in the trees, and you can stroll around to see the birds. We were originally set to stay in Tozzer's but they gave us a different one when we arrived. But, there are many birds all over, near the pool, and on various paths, we saw most just walking around and they are great birds to see. We saw trogons, pygmy owl, white fronted parrots, clay colored robins, green jay, and masked tityra in October.
petepaw wrote a tip Mar 2024
Atlanta, Georgia122 contributions94 helpful votes
4.0 of 5 bubbles
"I would not count on the hotel arranging tours or transportation."
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Elizabeth H wrote a tip Mar 2024
10 contributions2 helpful votes
4.0 of 5 bubbles
"Bring mosquito repellent. There is no hiding from them in the jungle."
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DerekIlkley wrote a tip Feb 2024
Ilkley, United Kingdom61 contributions34 helpful votes
1.0 of 5 bubbles
"DONT STAY HERE"
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JaxBeach753 wrote a tip Nov 2023
Jacksonville Beach, Florida29 contributions5 helpful votes
2.0 of 5 bubbles
"Don't plan to leave before 7."
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Lisanne B wrote a tip Aug 2023
Barendrecht, The Netherlands16 contributions1 helpful vote
3.0 of 5 bubbles
"Go to Chichén Itzá early!! They open at 8 am and there will be a queue but not as long as in the afternoon + avoid some of the heat"
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Not the right property for you?
There are more places to choose from in the Chichen Itza area.
PRICE RANGE
£112 - £133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda chichen & yaxkin hotel chichen itza, hacienda chichen and yaxkin spa, hotel hacienda chichen yaxkin
LOCATION
MexicoYucatan PeninsulaYucatanChichen Itza
NUMBER OF ROOMS
28
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HACIENDA CHICHEN RESORT - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hacienda Chichen Resort
Which popular attractions are close to Hacienda Chichen Resort?
Nearby attractions include Chichen Itza (0.5 miles), Gran Juego de Pelota (2.2 miles), and Temple of the Warriors (0.5 miles).
What are some of the property amenities at Hacienda Chichen Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hacienda Chichen Resort?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hacienda Chichen Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hacienda Chichen Resort?
Conveniently located restaurants include Polleria Los Pajaros, Taco Maya By Oxtun, and Las Mestizas Comida Yucateca.
Are there opportunities to exercise at Hacienda Chichen Resort?
Yes, guests have access to a pool during their stay.
Is Hacienda Chichen Resort located near the city centre?
Yes, it is 0.3 miles away from the centre of Chichen Itza.
Which languages are spoken by the staff at Hacienda Chichen Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda Chichen Resort?
Many travellers enjoy visiting Chichen Itza (0.5 miles), El Castillo (0.5 miles), and Temple of the Warriors (0.5 miles).
Does Hacienda Chichen Resort have any great views?
Yes, guests often enjoy the park view available here.
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