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Allegro Cozumel

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Allegro Cozumel
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3,964 Reviews from our TripAdvisor Community

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There are newer reviews for Allegro Cozumel
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Showing 3,351: English reviews
San Antonio, Texas
Reviewed 8 August 2011

I was concerned about the poor food reviews I had read on this site before going. Our group of 10 (2 families) was a very good test case. The verdict: the food is the best we have ever had at an all-inclusive resort. I believe the poor reviews are based on the fact that many of the guest are not...

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7Thank JimmyCutler C
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear YankeeGringo, Thank yo for your recent stay and kind comments. We are very glad to know we accomplish your needs and your group spent a good time with us. No doubts, your comments encourage all of us to achieve day to day on our main goal, guest satisfaction. I would like to thank you also for mentioning Alberto; we...

Seattle, Washington
Reviewed 7 August 2011

I was worried about the other reviews, but after spending 10 days at the Allegro (from 7/26 to 8/5) here is my review and opinion about this hotel. Would I go back to the hotel? Probably, but only for a good price (the price I paid for me and my family was totally worthy, I got what I expected). The...

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7Thank SickofRain
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear SickofRain, Thank you for your kind comments and recent stay. We are very happy to know that your family and you had a very good time with us. As our guest opinion is very important to us, I assure you all your comments will be taken in consideration in order to improve the points you mentioned about room’s roof,...

Plano, Texas
Reviewed 3 August 2011

Well my family and I arrive to a pleasant surprise, no power or running water. Now I do understand this was a city issue and not the resorts so no points docked off there. Food...most people think they can deal with horrible food for awhile, but not until you actually realize it is a large portion of your stay there....

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Thank TBell21
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear TBell21, Thank you for your detailed review and recent stay. We are very sorry to read that your vacation were not a enjoyable one. We deeply apologize for the electricity issue you found on your arrival; we did our best to solve the problem as soon as possible. We do have sanitized water for the cups cleaning at our...

Playa del Carmen, Mexico
Reviewed 3 August 2011

I went with my family for the weekend, it was my birthday (29-31 july). they didnt have electricity and water until 7pm, at that time the air conditioner didnt work in 6 differents rooms!!!!!!!!! I tried to give a bath to my girls, what i got was dark water!!!!!!!!!!!! Never go there. I ask for new rooms, they told me...

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Thank KARLAESTELA
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear KARLAESTELA, Thank you for your comments and recent stay. We regret to read that we did not meet your complete expectations which are our major concern. Unfortunately we did have an external electricity issue on July 29th and I assure you we did our best to solve the problem as soon as possible, we deeply apologize for all the...

Edmonton, Alberta, Canada
Reviewed 2 August 2011

This was our fourth trip to the Mayan Riviera/Cancun area and the first time we stayed longer than a week. We wanted to try a two-week trip this time, as we have previously felt that a week was not long enough. We also didn't want to spend a lot of money, so we opted to go for value rather than...

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1Thank Peter_M_58
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear Peter_M_58, Thank you for your stay and feedback. We are very sorry to read the hotel did not meet your complete satisfaction. We regret to read all the cons you found in the resort, however, all your comments are very important to us since those are helping us to improve in the aspect you mentioned. Again, thank you for...

Denver, Colorado
Reviewed 2 August 2011

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Thank blndie24
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Reviewed 2 August 2011

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Thank jiggernaut
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Broomfield, CO
Reviewed 2 August 2011

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Thank Broomfieldtravelers
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Beaumont, Texas
Reviewed 1 August 2011

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1Thank longpos
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

halifax NS
Reviewed 1 August 2011

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Thank kgreen12

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Cozumel staff and other travellers.
385 questions
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Questions? Get answers from Allegro Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were in building 66 and it was close to beach and pool and quiet!”
Horseshoelakers, 22 Apr 2017 | Read review
“Try a room by the pool close to lunch area quieter”
gocartruns, 19 Apr 2017 | Read review
“We stayed on first floor which we liked but I would like to try the second floor next time.”
GregAustin512, 19 Apr 2017 | Read review
“Do not stay in building 41 whatever you do!!! Closer to the beach the better”
Evangels8, 19 Apr 2017 | Read review
“had room 1123....very quiet and close to lobby”
gambeen, 19 Apr 2017 | Read review
5 of 5