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Cozumel Palace

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3,469 Reviews from our TripAdvisor Community

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Showing 3,314: English reviews
New York
Level Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed yesterday NEW

We revisited the beautiful Cozumel Palace Resort. Travel required a 40 minute ferry trip from Playa de Carmen to Cozumel island. The resort is within walking distance from the Cozumel ferry dock, or a $6 cab fare. The resorts clean, the staff professional and the burgers were awesome. The grounds and swimming pools were immaculate. The hospitality suite was efficient,... More 

Helpful?
Thank Ernestsworld
Lexington, South Carolina
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 4 days ago NEW

This was our sixth vacation at Cozumel Palace and there are many reasons why we keep coming back, and look so forward to our next visit every time we leave. These reasons not only include the many amenities of the resort itself, but also the fantastic food and dining options, as well as the fabulous team of managers and staff... More 

Helpful?
3 Thank cgm4
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

This was by far the best honeymoon/vacation we had both been on. Upon arriving we were greeted with welcome drinks and were escorted to our rooms that were upgraded for no extra charge. The rooms were awesome with a king bed, Jacuzzi for two, porch over looking the ocean, liquor, beer, water and variety of mixers. Every morning we would... More 

Helpful?
1 Thank casey r
Lincoln, Nebraska
Level Contributor
220 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 5 days ago NEW

What can I say that I have already said before? The Cozumel Palace continues to impress us every time we return. As per usual we arrived the week before Thanksgiving and settled in for our 10 day stay. Raul was very helpful getting us quickly checked in our room arranged. Shortly after we entered our room Isius was dropping off... More 

Helpful?
2 Thank kerrycorcoran
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We've never been to Cozumel or Cozumel Palace before, but have been to several other Palace properties in the Cancun area. This is a relatively small location, but we had a great time nonetheless. With the size comes a much more personalized experience. After the first few days, the staff starts greeting you by name (slightly annoying in my case... More 

Helpful?
1 Thank Andy L
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Hello Andy Thank you for taking the time and write us a review. We are a property where personalized service give a nice touch, I will share your comments with the staff they will be glad to know you had a great stay. Best Regards Marcos Rojas Morales General Manager More 

Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

I have been traveling to Mexico for 30 years (since I was a teenager) and have stayed at many, many hotels down there. Too many to even count but close to 75 I would estimate. The Cozumel Palace was by far one of the best experiences to date. I cannot say enough good things about the friendliness of the staff.... More 

Helpful?
2 Thank Alexia78737
GMCozumelPalace, Director General at Cozumel Palace, responded to this review

Dear Alexia Thank you so much for your review. After being in so many hotels it is very satisfactory to know you give us a high level of recognition. I will share with Alejandro your comments I am sure he will be proud just like I am after reading your lines. Best Regards Marcos Rojas Morales General Manager More 

New Baltimore, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

A great family friendly resort where your family will grow. The amazing staff will make you feel comfortable and at home. We meet new people / friends every time we visit. When you arrive, you’ll likely be greeted by Abraham & Pascal at the door. They will ensure that your belongings are safe and secure while you get through the... More 

Helpful?
1 Thank Phillip S
Wenatchee, Washington
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

We haven't been to Cozumel in fours years and we think it'll be a shorter time between visits. Roberto was friendly and helpful at check in. Darwin and Nelson are very good at their jobs setting up tours and spa visits. Appreciated Bryan's attentiveness at breakfast and Alejandro's at dinner. Rusel knows how flambé bananas and most probably mix Café... More 

Helpful?
1 Thank HotTodde
Concord, North Carolina
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 1 week ago

This was out 13th stay at this hotel in 6 1/2 years. Simply can't beat the location,service and food at an AI in Cozumel. What really makes this place is the workers in all categories. Everyone very friendly and eager to please. My special thanks to Anna,Berneice,Jesus,Heri,Fransisco,Roger,Camille,Sergio,Maria,Theo,Juan,Gabriel,Massimo,the bell men, and Luis the life guard. These people really treat you like... More 

Helpful?
1 Thank cdill
Wever, Iowa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

We just returned home from our 2nd stay at Cozumel Palace and it was just as great as our first. Just as other reviewers say, this place has customer service 2nd to none. Starting with Isaias at the door, Jose, Arian, Heri, and Fransisco at the pool bars, and Fili at breakfast who always got my Mochacino before I even... More 

Helpful?
2 Thank dayleschenk

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: £268 - £511 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
290 questions
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Questions? Get answers from Cozumel Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are excellent; ocean facing!”
 of 5 bubbles kerrycorcoran, 29 Nov 2016 | Read review
“If you prefer quiet, the rooms at either end are best, otherwise, rooms in the mid section on the 3rd and 4th floors are best.”
 of 5 bubbles 154phillips, 25 Nov 2016 | Read review
“Higher and further from the elevators have less noise.”
 of 5 bubbles HotTodde, 22 Nov 2016 | Read review
“Most all the rooms are ocean front, shoot for 3rd or higher floor”
 of 5 bubbles cdill, 21 Nov 2016 | Read review
“We stayed in Rm #204, and really enjoyed it because you have a great ocean view, and being on the south end, it was very quiet.”
 of 5 bubbles WardC661, 20 Nov 2016 | Read review
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