We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 53 hotels in Cozumel

Cozumel Palace

3,826 reviews
Save
Traveller (3865)
Room & Suite (949)
Storyboard
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(273 reviews)
“aqua safari”(197 reviews)
“loft suite”(60 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Cozumel Palace
Offers & Announcements: $1500 Resort Credit
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$599.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cozumel hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "4edb7cea80d44901b9619be7e1e69b57", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":153002,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32498321],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":1,"year":2018},"checkout":{"day":29,"month":1,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":599,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"4edb7cea80d44901b9619be7e1e69b57","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":604,"lowestMetaPrice":599,"additionalPartner":false,"highestMetaPriceDisplay":604,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":604,"lowestMetaPrice":599,"highestMetaPriceDisplay":604,"hotelName":"Cozumel Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjRlZGI3Y2VhODBkNDQ5MDFiOTYxOWJlN2UxZTY5YjU3IiwiQUlLIjoiZTY2ZTkyMDczMTljNDExNzg5Njk1MDA0ZjNjOWQxNTYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "28/01/2018", "checkOut": "29/01/2018", "lowestPrice": "US$599", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32498321":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,826)Write a Review
There are newer reviews for Cozumel Palace
See the most recent reviews
Filter reviews
3,643 results
Traveller rating
2,781
606
143
69
44
Traveller type
Time of year
LanguageEnglish
More languages
2,781
606
143
69
44
Show reviews that mention
All reviewsresort creditaqua safariloft suitechef's dinnerromantic dinnerthe concierge levelvacation plannerspay taxchef massimoitalian restaurantoutdoor grillsandy areasspa treatmentshour room servicehammock on the balconydolphin swimplaya del carmen
FilterEnglish
Updating list...
1,521 - 1,525 of 3,643 reviews
Reviewed 8 March 2014

Can't say enough great things about this resort. Overall everything was great. Thanks to Francesco and Andreas at the pool, Heri,Juan B. and Raul at the lobby bar. The staff here works very hard to make your stay the best it can be. Everything is...More

3  Thank donk196446
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 18 March 2014

Dear donk196446 Thank you very much for your third review of your four satys, each time you honor us with your comments. It is pleasing to note your positive comments, I will be sure to let Francisco, Andreas, Juan, Raúl and the team members know...More

Reviewed 6 March 2014

My family stayed at the Cozumel Palace and we can't wait to return! The staff is incredibly warm and friendly - by the 2rd day, we were greeted by our favourite waiters with our breakfast drink order and at every meal they brought my daughter...More

2  Thank DonnaWM
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 18 March 2014

Dear DonnaWM Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts...More

Reviewed 4 March 2014

My husband and I just returned from a week long stay at the Cozumel Palace. We did an RCI timeshare exchange (thanks Mom & Dad!) and this is actually the 3rd Palace I've stayed at. This one was just great! We actually got in a...More

2  Thank JillG625
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 18 March 2014

Dear JillG625 Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. You may...More

Reviewed 3 March 2014

Returned after an 8 day/ 7 night trip to Cozumel Palace. Had a great time. The service stands out. Everyone is so friendly. Andres, a server around the pool kept our drinks fresh and more than half full. Always with a smile Food was good....More

2  Thank Kfed_travel
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 18 March 2014

Dear Kfed travel Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor. It is pleasing to note your positive comments, I will be sure to let Andres and the team members know...More

Reviewed 2 March 2014

Aqua Safari scuba has a location on site. Combined with excellent food and service, this was a wonderful week. This was my first all inclusive vacation. I feared less than good food and indifferent service since they already had my money. Pleasantly impressed with good...More

2  Thank scubaSteve2014
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 3 March 2014

Dear scubaSteve2014 Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, we are so happy to read that it was your first all inclusive vacation and that you choosed us for this...More

View more reviews
PreviousNext
1303304305306307729
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$375 - US$675 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$375 - US$675 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3865)
Room & Suite (949)
Pool & Beach (654)
Dining (379)
Hotel & Grounds (2022)
Bathroom (37)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
Glen T
5 January 2018|
AnswerShow all 3 answers
Response from susann p | Reviewed this property |
They take both pesos and American dollars. No need to exchange money at all
0
Votes
Waterlillimm
26 December 2017|
AnswerShow all 2 answers
Response from GM_PlayacarPalace | Property representative |
Dear Waterlillimm, Thank you for contacting us! It will be a pleasure to assist you with this matter. Please be so kind to read your TripAdvisor inbox. Best regards, Karla Corona e-Concierge Riviera Maya
1
Vote
Google Translation
Elly_Love_to_Travel
11 December 2017|
Answer
Response from cdill | Reviewed this property |
I am sure you can, several bike shops near by. Check the forum as I saw something on this a few weeks ago.
-1
Votes
Room Tips
"it's expensive but upgrade to ocean side"
Read review
"There are rooms on the first floor with double floors with additional space - great for families"
Read review
"Get as high as you can for gorgeous views."
Read review
"Do not get room 226"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite