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Grand Park Royal Cozumel

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#13 of 50 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,349 Reviews from our TripAdvisor Community

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Showing 2,529: English reviews
Santa Clara, California
1 review
Reviewed yesterday NEW

Beautiful hotel staff was friendly helpful, food was always good we ate at several of the internal places. Our room was amazing we had windows on all sides, so we were able to see the green of the jungle and Yes views of the amazing ocean. Was fun to watch which cruise ships were docked each morning. We had the... More 

Review collected in partnership with this hotel

Helpful?
Thank brianpO7411AG
1 review
Reviewed yesterday NEW

We visited the Park Royal over thanksgiving. It was great except that they charged us double the all inclusive fee and I am sure they served the same food. Beach was just perfect. The scuba diving was spectacular. Do not use the dive shop on site because they are not PADI certified. Use Dive with Martin which is only a... More 

Helpful?
Thank Mike S
Frederick
1 review
Reviewed 2 days ago NEW

Great place, 2nd time we have stayed there and we really enjoyed the stay, only suggestion would be to have an All adult pool, also maybe better towels for the rooms and be sure to give guests wash cloths.

Review collected in partnership with this hotel

Helpful?
Thank rlancen
2 reviews
Reviewed 3 days ago NEW via mobile

I had a fantastic stay at the resort. The pools at the beach were amazing as well as the beach area. The food was fantastic in the buffet and restaurants. I got my diving certification at the dive shop on the property and all the dive staff were great. Can't wait to visit again. My only complaint is that I... More 

Helpful?
Thank Janiell M
Hendersonville, Tennessee
1 review
Reviewed 5 days ago NEW

This was our first visit to Cozumel in over 10 years and we're very happy to have made the Grand Park Royal our choice. Food was great, weather was terrific, (Thanksgiving week), professional entertainment, attentive and friendly staff, etc, etc. Will definitely give them our business on return trips. Kudos to Mario, Justice, Arturo, Leonardo and his crew and also... More 

Helpful?
Thank thefaxdoctor
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear thefaxdoctor, First of all, I would like to thank you for choosing Grand Park Royal Cozumel as host of your holidays. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know that we succeeded.... More 

Knoxville, Tennessee
Level Contributor
3 reviews
Reviewed 5 days ago NEW via mobile

Beautiful resort and great customer service. Good location. Breakfasts were great but evening restaurants were just ok. The Mexican restaurant the best. Restaurants strict on dress code for men. I think if women can wear shorts for dinner a man should be able to wear dress shorts. Just saying-double standard.

Helpful?
Thank KGr0ss
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear KGr0ss, First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Grand Park Royal Cozumel as host of your vacation. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction... More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

The pools are really cold and dirty, The smaller "hot tubs" are even more filthy and not heated. The pictures suggest they are hot tubs...although it is just a smaller dirty pool. The food is nasty and luke warm. The service in the restaurants is slow. The liquor is cheap bottom shelf junk. Every morning you get a nice view... More 

Helpful?
1 Thank jascot2016
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear jascot2016, Before anything else, thank you for your stay at Grand Park Royal Cozumel. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. It disappoints me to know that we were unable to meet your expectations, for which I make an apology. You... More 

Newark
1 review
Reviewed 6 days ago NEW

Just returned from another example of a successful Royal Holiday vacation. I visited the resort before and loved it. Now it is upgraded to "Grand" status and is even nicer. What hasn't changed is the quality of employees that work there. Even though they must meet a new group of visitors every week, I always feel as though I am... More 

Review collected in partnership with this hotel

Helpful?
Thank C4538GJlindao
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear C4538GJlindao, Above all, I want to thank the confidence placed on Grand Park Royal Cozumel as host of your vacation and the time taken to share your charming experience. Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make you... More 

Miami, Florida
Level Contributor
3 reviews
Reviewed 6 days ago NEW via mobile

The staff at the hotel was so helpful and accommodating. The rooms were large, clean and very comfortable. The view from my room was great, although I was a bit worried I would be disappointed with having the cruise ships right in front of the hotel, but it actually provided a beautiful background. Drinks were free flowing and bars were... More 

Helpful?
Thank Nayfef
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Nayfef, Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make you feel comfortable... More 

Houston
1 review
Reviewed 6 days ago NEW

not aware of check in time. would have taken a later flight. buffet food not always hot. had some cold food on the steam table. jacuzz1 water very cold. the menu is misleading.t the bars open late this survey requires one to write a book

Review collected in partnership with this hotel

Helpful?
Thank alfredgalvanb
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear alfredgalvanb, Please let me thank you in the first place for staying at Grand Park Royal Cozumel. Since our main goal is to constantly improve the services we offer, any feedback is of great value to us. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please be sure that the corresponding departments have... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: £117 - £340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
339 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room a tad tricky but once we knew how things worked. Its set up to have your room key inserted in a slide holder to have the lights work, plus our bedroom how the room was set up if closed it took a room key to unlock. I think when first arrival a person should meet in the room to show. ”
 of 5 bubbles brianpO7411AG, 1 Dec 2016 | Read review
“If you are not a Park Royal member you will not get a prime room. Ask for one above the 6th floor with a pool view.”
 of 5 bubbles mikesL4757ZA, 1 Dec 2016 | Read review
“Choose a room on the upper floors.”
 of 5 bubbles thefaxdoctor, 27 Nov 2016 | Read review
“Gold members should not have to repeatedly ask for toiletries or face wash cloths. This became annoying.”
 of 5 bubbles janetevelynl, 21 Nov 2016 | Read review
“The room in the tower was very spacious and worth the upgrade with the adjacent bar/breakfast location.”
 of 5 bubbles O4589BMkathleens, 14 Nov 2016 | Read review
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