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Occidental Cozumel

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Traveller (3962)
Pool & Beach (1107)
Room & Suite (650)
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Overview
  • Excellent40%
  • Very good32%
  • Average15%
  • Poor8%
  • Terrible5%
Travellers talk about
“royal club”(623 reviews)
“los olivos”(177 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Occidental Cozumel
Special Offer: Join my Barceló
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Offers from Occidental Cozumel
Special Offer: Join my Barceló
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,356)
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4,764 results
Traveller rating
1,775
1,578
762
393
256
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LanguageEnglish
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1,775
1,578
762
393
256
Show reviews that mention
All reviewsroyal clublos olivosstayed at the occidental grandsonora grillspecialty restaurantsdive shopdive palancarfishthe mediterranean restaurantfirst clubquiet poolstayed in buildingbeach restaurantpizza placelobby bargrounds are beautifulactivity pool
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1 - 5 of 4,764 reviews
Reviewed today

Very nice dock for dive pick up., Very close to multiple dive sites. Nice dive shop on site Snorkeling off of beach is pretty good Fun music and fun around the pool Food is just ok Multiple restaurants, but some hard to get reservations. but...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank Debwaller
Hotel's Favourite
Reviewed 3 weeks ago

We returned to the Occidental after 12 years and were pleased to find it was even better than our last visit. Last visit was after Hurricane Wilma that stripped all vegetation, so imagine how surprised we were to discover the property is now a lovely...More

1  Thank Judith R
Response from Gabriela G, Gerente at Occidental CozumelResponded 3 weeks ago

Dear Judith R Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all...More

Reviewed 2 days ago via mobile

My husband and I visited Occidental Cozumel for twelve days. The resort is approximately 12 miles from downtown/ferry. The cost is approximately 16.00 traveling to the resort via taxi. Occidental is a beautiful resort but you are definitely isolated. We stood in building 19 which...More

Thank sherrylyn5
Response from Gabriela G, Gerente at Occidental CozumelResponded today

Dear Sherrylyn5 We were very disappointed to read your experience during your stay in our Occidental Cozumel hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Thank you for...More

Reviewed 2 days ago

The hotel property is beautiful. The rooms are very nice and the staff is friendly. The internet service is mediocre at best and the policy could be improved, currently each device will cost you $45 per week if you want to operate them more than...More

Thank scenicartist2018
Response from Gabriela G, Gerente at Occidental CozumelResponded yesterday

Dear scenicartist2018 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and...More

Reviewed 2 days ago

I just spent ten days at the occidental Cozumel and it was great. The bed was a pillow top and very comfortable. All the restaurants buffet and alacart were exceptional. We did a romantic lobster dinner on the beach and it was fabulous.Carlos Mena was...More

Thank sunsetman
Response from Gabriela G, Gerente at Occidental CozumelResponded yesterday

Dear sunsetman We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers....More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Bar/Lounge
Breakfast included
Room Service
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$142 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Cozumel
#9 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$142 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Cozumel
#9 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3962)
Pool & Beach (1107)
Room & Suite (650)
Dining (274)
Amenities (68)
Family and Play Areas (23)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Abby L
15 May 2018|
AnswerShow all 2 answers
Response from Sky M | Reviewed this property |
I do not know. I was not aware that Allegro was affiliated with The Occidental.
0
Votes
cdnusbaum
5 May 2018|
Answer
Response from arly5 | Reviewed this property |
I don’t think so but the front desk does the exchange of money.
0
Votes
Angela K
2 May 2018|
AnswerShow all 2 answers
Response from Diane K | Reviewed this property |
I do not believe there is a dock fee for other operators.
1
Vote
Room Tips
"Third floor is the quietest"
Read review
"Upgrade to the Royal Club. The extra perks are worth it."
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"The upgrade block of rooms is the best and quietest. Wish 2 beds were available there. The roll away saved..."
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"Requested a ground floor room upon arrival and they were wonderful and did all they could to accomodate"
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