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Royal Level Occidental Cozumel

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Royal Level Occidental Cozumel
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298 Reviews from our TripAdvisor Community

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Showing 276: English reviews
Paradise
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

Purpose of the trip was a group of us to dive the reefs of Cozumel. Check in was a cluster but must say, check out was considerably easier.The hotel was beautiful in landscape, very lush, tropical in appearance and clean. We upgraded to the Royal level only to learn later that some of us were placed in another building due... More 

Helpful?
Thank Dess T
Succasunna, New Jersey
Level Contributor
368 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 3 weeks ago

We where just there and it was the best service we ever had in all our travels. the food and service was great .the people working there are so helpful and friendly and they cant do enough for you .it's not that much more to book the Royal level

Helpful?
Thank JohnGross
Aberdeen, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 October 2016

Excellent complex loads to do lots of choice to eat and lots of different areas The eco park is great worth a visit the royal club is the best option in my opinion The staff are great just down the road from playa de carman

Helpful?
Thank John A
1 review
Reviewed 30 September 2016

We stayed at the Grand for 7 days in September 2016, it was one of the best vacations I have ever had! The grounds were beautiful and the staff were gracious and so welcoming. Nina and Casper at First club were fantastic, any thing I wanted or needed was taken care! The food was very good and we did not... More 

Helpful?
Thank Camille T
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2016

Staff not very nice, food not so good. Room nice. Maids great. Spa wonderful. Pool nice. Time share not fun. Rain everyday in sept. Not a good month. Would not recommend. A lot of walking, you get what you pay for.

Helpful?
Thank Janet J
Barrie, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2016

Staff were amazing. Food was 10 **++ Great pools Great staff Clean rooms Perfect if you want to go to snorkelling adventures ....coral reef next to none. We went for 5 days and stayed in bed one day just enjoying room service and massages and chillin. Would totally recommend this to any couple who wants to re connect and rejuvenate,,,

Helpful?
Thank Corinne K
Cedar Hill, Texas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2016

On one hand I feel a bit guilty giving this resort a bad review because the grounds, rooms and some of the staff were very nice.......Having said that however, I am relating my personal experience which left a very bitter taste in my mouth. 2 friends and myself decided to go to Cozumel and after doing some research, decided on... More 

Helpful?
6 Thank nrose9496
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 August 2016

This is a very nice resort. I was surprised that the price for one night (all inclusive) was equal to what I paid for my hotel at CDMX airport T2 (nothing included!). That said, do not expect too much, specially in the food, which borders on simple, repetitive and low quality. This goes for the buffet and also the Italian... More 

Helpful?
1 Thank Efrain D
Houston, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2016 via mobile

Visited with family. Staff was very friendly & welcoming. They were helpful at every step of the way. Clean rooms. Different dining options. Clean Pools. They had activities for the kids and adults as well! Will highly recommend.

Helpful?
Thank Kah G
1 review
Reviewed 21 July 2016

We stayed for one week with 3 kids ages 14, 12 and 8 in the Royal Club area of the resort. We had two rooms, so everyone had plenty of space. The rooms were very comfortable with everything we needed for a place to rest after long days at the beach and pool. Denisse is an exceptional hostess and made... More 

Helpful?
Thank Lara L

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting

Additional Information about Royal Level Occidental Cozumel

Address: Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: £133 - £423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Level Occidental Cozumel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#10 Luxury Hotel in Cozumel
#12 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Royal Level Occidental Cozumel staff and other travellers.
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Questions? Get answers from Royal Level Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on third floor the higher the better”
 of 5 bubbles CorinneK522, 13 Sep 2016 | Read review
“Todas las habitaciones estan entre el jardin. Nosotros nos hospedamos en el tercer piso, muy tranquilas. No hay elevadores.”
 of 5 bubbles efraind2015, 18 Aug 2016 | Read review
“If it's within your budget, the upgrade to the Royal Club is very much worth it. Lovely restaurant and very private.”
 of 5 bubbles 663laral, 21 Jul 2016 | Read review
“Royal club is the quieter area. It can get loud by the pool”
 of 5 bubbles andreadifiore62, 25 Apr 2016 | Read review
“ask for a building that is NOT under renovation, or renovation has been completed!!”
 of 5 bubbles S6954SYtomh, 24 Feb 2016 | Read review
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