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Secrets Aura Cozumel

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Traveller (4853)
Pool & Beach (1185)
Room & Suite (1172)
Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“sky bar”(518 reviews)
“preferred club”(253 reviews)
“preferred pool”(203 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Secrets Aura Cozumel
Hotel deals
Offers from Secrets Aura Cozumel
Hotel deals
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Reviews (4,236)
Filter reviews
3,815 results
Traveller rating
1,588
1,145
610
306
166
Traveller type
Time of year
LanguageEnglish
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1,588
1,145
610
306
166
Show reviews that mention
All reviewssky barpreferred clubpreferred poolroom servicemanatee poolswim up roompreferred areaocean viewmarket cafeswim up barbarefoot grillpreferred roomcoco cafepool conciergesister resortfoam partyfish
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1 - 5 of 3,815 reviews
Reviewed yesterday

Arrival/Departure I stayed in Secrets Aura Cozumel 7/14-7/18/18 and booked the trip through an online website. The website offered roundtrip transfers for $106. After reading another visitor's review, I realized the shuttle onsite was much cheaper. The airport shuttle was $11 to the resort, and...More

1  Thank Lori C
Reviewed 2 days ago via mobile

This was our second visit. We came back due to the beautiful beach, variety of restaurants, sunset, and the ability to snorkel right on the beach as well. We stayed in building 14 in a preferred room and the view was amazing. Only missed turn...More

1  Thank luv2campMo
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded yesterday

Dear luv2campMo We are pleased to read that you had an unforgettable second experience with us and We appreciate your objectivity about the situation which is out of our control; we are going to continue working in all areas to exceed your expectation. It will...More

Reviewed 6 days ago via mobile

We had an amazing time, thanks to the amazing service we received! Isabel was working at the pool the whole week we were there, and she was outstanding! Attentive, so kind, always smiling, we will miss her!More

Thank Alison L
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded yesterday

Dear Alison L Thank you so much for your review and for the opportunity you gave us to share this great time together. It was a true honor to be part of your wonderful memories and we are pleased to read this visit was beyond...More

Reviewed 1 week ago

We have stayed at several Secrets resorts and would rank this as one of our favorites. All aspects of the resort were amazing. Luis, the Bartender in the Preferred Club bar is your go to guy. He made us feel right at home and kept...More

Review collected in partnership with this hotel
Thank pedro6922
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded yesterday

Dear pedro6922 Thank you for giving us the opportunity of hosting you at Secrets Aura Cozumel on your recent holidays. It is very pleasant to read that the service and attention provided by all our staff members exceed your expectations. We are very happy to...More

Reviewed 1 week ago via mobile

We had an unforgettable trip at Secrets! Great room, delicious food & drinks, but the best part was the wonderful staff! Mily & Jesus in the Preferred pool absolutely made our trip! They are truly gifted customer service professionals who helped our group of 47...More

Thank Marsha R
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded yesterday

Dear Marsha R Thank you for share and write us a review about your stay at the resort, we are very happy to know that you had an amazing time with us, We appreciate your recognition for the room, food, drinks, amazing staff, specially the...More

View more reviews
About
Amenities
Top amenities
Room Service
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Restaurant
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair access
Breakfast included
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$184 - US$509 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$184 - US$509 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4853)
Pool & Beach (1185)
Room & Suite (1172)
Dining (501)
Amenities (122)
Business Centre & Event Rooms (16)
Family and Play Areas (14)
Questions & Answers
Ask a question
Jody C
15 July 2018|
AnswerShow all 3 answers
Response from Jennifer M | Reviewed this property |
The french restaurant requires men wear sleeves (short) and pants. Women cannot wear shorts.
0
Votes
3dawnd3
10 July 2018|
AnswerShow all 2 answers
Response from Lori K | Reviewed this property |
Sorry I can't help you about a fishing trip. I do know that you could rent a car at the hotel and there didn't seem to be a problem getting one - however, this was in June.
0
Votes
Room Tips
"We had an amazing Preferred ocean front room and were literally steps from the ocean."
Read review
"The beach front cabanas look pretty good, but the rooms near the lobby are loud and stink."
Read review
"For a Preferred Ocean Front Junior Suite , it was just average , for the money we paid we were not impressed"
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"Building 11 fourth floor has a good view of the Ocean."
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