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Privilege Aluxes

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Privilege Aluxes
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2,815 Reviews from our TripAdvisor Community

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Showing 2,573: English reviews
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Reviewed yesterday NEWvia mobile

After Coachella this place was exactly what we needed to recover. This all inclusive resort exceeded all expectations. We tried all restaurants which all were great. Breakfast was definitely the stand out with every option you could think of. The staff were extremely caring, polite and entertaining! Great cocktails and the resort itself has everything you could hope for!

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Thank Hayley D
Reviewed 2 days ago NEW

If you are expecting 5 star facilities and service this is one place to pass up. After forking over $600 per night, all inclusive for three guest, we were less than impressed with the hotel offerings. Most service employees were attentive and prompt with their service. Food and beverage and front desk employees failed at basic customer service. Without informing...

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2Thank Rick V
West Springfield, Massachusetts
Reviewed 3 days ago NEWvia mobile

Just returned from spring vacation! Had a great time . The staff is amazing Ricardo, Omar, Diana, Celia, Ivan and even Henri our housekeeper! The food was very good, the rooms clean. The front desk staff as always was very helpful! Can't wait to return next year!!!

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1Thank lancerfh
A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 5 days ago NEWvia mobile

We had 30 people in our group many with kids 18-8... everyone loved it! Rooms are spacious and clean. Beach is perfect! Food and service is excellent. Can't say anything negative. They took care of every detail of our wedding before and during wonderfully. Amazing week! If you are looking for party atmosphere this isn't where you want to go....

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Thank A TripAdvisor Member
Syracuse, NY
Reviewed 5 days ago NEW

This was our 6th visit and we returned with 4 other return guests plus 6 new guests. Everyone loved it. The location cannot be beat. We tried the "competition"- all inclusive resort, which is in walking distance to Privilege in January and while comparable in many ways, Privilege still has them beat with amazing dinners on the beach, better/wider beaches...

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5Thank SyracuseGirl1981
Reviewed 6 days ago NEWvia mobile

We really enjoyed our stay at this hotel. The food was great (we had all inclusive for the last two days of our trip) and the service fantastic. We got the best room in the hotel (as we saw it) up on the sixth floor in building 4, with a huge terrasse giving astonishing views and a really nice pool....

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1Thank Anita S
Calgary, Canada
Reviewed 6 days ago NEW

This was our 4th year in a row staying at Privilege Aluxes. I think the thing I appreciate the most is the hospitality of all the staff. Every single person goes above and beyond to make our stay enjoyable. The hotel is well maintained, incredible food, amazing beaches, variety of room types and love that it is walking distance to...

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Thank RhondaY00
Reviewed 1 week ago NEW

Check in was easy; however, we arrived around 12:00 pm and check in wasn't until 3pm. The hotel gave us our all inclusive bracelets early and allowed us to change in one of their rooms and they stored our luggage. Our room was ready right at 3pm. We stayed in room 352 (beautiful view of the ocean). The rooms are...

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3Thank Kalisa75
Montgomery, Texas
Reviewed 1 week ago NEWvia mobile

Just returned from our second trip to Privilege Aluxes, and it was another great trip. Hotel staff is extremely professional and attentive, and the food and drinks are great as well. Love the location of the hotel, beautiful beach and very close to town.

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Thank Tab L
Philadelphia, Pennsylvania
Reviewed 1 week ago

My boyfriend and I stayed here for 4 days this past February and had the best vacation ever. The staff was amazing; so friendly and welcoming. Shout out to Sam at the pool bar- by far our favorite! The food was great and the drinks were just as good. They had the best breakfast buffet I've ever had at a...

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Thank lindseysmith10

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Amenities

Highlights
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: £151 - £385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
395 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid if you seek excellent customer service.”
rickv303, 24 Apr 2017 | Read review
“Cemetery side is much quieter than the school side if you like to sleep past 7am.”
SyracuseGirl1981, 21 Apr 2017 | Read review
“Book with AGI tours to get you from the airport directly to the hotel. Easy transfer!”
Kalisa75, 19 Apr 2017 | Read review
“upper floor”
lma55806, 11 Apr 2017 | Read review
“Great views, great beaches, great staff, lovely quiet and relaxing property.”
, 11 Apr 2017 | Read review
5 of 5