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Privilege Aluxes

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2,786 Reviews from our TripAdvisor Community

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Showing 2,544: English reviews
Chico, California, United States
Reviewed 22 April 2014

I would absolutely come back here again. If you can upgrade to the presidential suite with the private pool. It is absolutely amazing! We got the all inclusive package and it was well worth it. The food is ok except for lunch at cafe del mar. The shrimp tacos and ceviche was really good. Venture out and try lunch or...

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Helpful?
1Thank GaryClark_84
Privilege A, Social Medina at Privilege Aluxes, responded to this review

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the Trip Advisor readers. It is a pleasure to know that you enjoy your stay as well as this beautiful island. We are delighted to read that you would absolutely come back here again and we look forward to it.

Chicago
Reviewed 22 April 2014

My husband & I stayed at Privilege Aluxe for 5 days in April. This was our first time to Isla Mujeres and we did not do the all-inclusive. We have traveled to Mexico many times and typically always stay at large, all-inclusive resorts. This was very different than most of the hotels we have stayed at, but I was pleasantly...

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5Thank Carla S
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing us on your first time to Isla Mujeres and for posting your feedback. We very much appreciate your comments regarding your experience and your compliments to the staff, services and facilities. It is a pleasure to learn that you enjoyed your stay at Privilege and we are looking forward to welcoming you again in the near...

San Diego, California
Reviewed 22 April 2014

Everything abut this hotel is amazing! The crew is top notch. Omar at the front desk was friendly, informative, and genuinely happy to have us stay there. We stayed in room #443 and it was absolutely beautiful with an amazing view. Big thanks to Ofelia who made this happen! Definitely recommend if you have the option to chose a higher...

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6Thank Angie M
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your time and your great review. We are specially glad that the service provided by our staff made your stay memorable. It is great to hear that our team made you feel right at home, which is always our goal for all our guests. We are delighted to read that you had an amazing experience...

Reviewed 21 April 2014

My wife and I just got back form privilege (been there from Apr. 16-20) ... The staff was super friendly, food was awesome (specialy at Sabor) , and the pool/beach ... well i have no way to descibe those! All in all, i recommend this hotel if you wanna have a great time in a great environment.

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3Thank Mamadou Alain S
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to thank you for taking the time to let us know your feedback. Allow us furthermore to thank you in particular about your kind comments. We take pride for our staff to be our most important asset and it gives us great pleasure when our guests consider them to be as such. We are also delighted to...

kalamazoo mi
Reviewed 21 April 2014

Ok..I will try and be quick and to the point. We booked through ORBITZ, air and hotel combo...got it for a great price. We did the all-inclusive cause we like to eat and drink..it was not much more for the AI, so it was well worth it. We stayed high up on the 'city/school' side..yea..we had a nice view of...

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7Thank dbuschini
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for reviewing our hotel and describing our facilities. We want to let you know that your comments do not go unnoticed. We are committed to get better day by day and listening to your comments and observations is the best way to achieve it. It is fantastic that overall you had a GREAT time in this amazing destination and...

San Francisco, California
Reviewed 20 April 2014

We stayed here for four nights and this hotel and facilities are awesome! Location - The location is about a 5 minute walk from the port and everything so its perfect without being in the middle of everything. Room - We got a grand platinum room and it was totally worth it - had a private pool and three balconies....

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2Thank TravelingSlim
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all guest's and we are glad to read that you found the hotel and facilities to...

Greenville, Wisconsin
Reviewed 18 April 2014

The only thing that held this review back from a 5 star was the bed. I'll detail the rest of the amazing parts of this hotel, but the bed was really an issue. We stayed in 233 in a Suite Deluxe. After our first night of tossing and turning, we asked if there was another room with a different type...

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4Thank Chris53336
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your comments and observations that help us to improve our guest satisfaction and quality service. We are disappointed to learn that the bed did not meet your expectations and you were let down on this point. We would like to assure you that we are taking it very seriously. We are glad to know that...

Forest, Virginia
Reviewed 18 April 2014

We checked in and were given a room that did NOT meet our expectations. We had booked through Orbitz and paid for an ocean view room. What we received at check-in was a room on the first floor in building 1 and you could see maybe three or four speckles of ocean. We immediately let the front desk know the...

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Helpful?
2Thank adharris0915
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the service we are offering. It is a pleasure to receive your comments about this positive experience with us and we really appreciate your recommendation to other travelers. Looking forward to welcoming you again in the near future to offer a great stay in...

Shelby Township, Michigan
Reviewed 17 April 2014

We chose one of the suites with rooftop private pool and we were not sorry! What a beautiful room, the roof top patio was amazing. The staff was wonderful, catering to our every wish. When we told the staff we were there for our 20th anniversary we found champagne and desert in our room, we were also greeted with champagne...

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4Thank KarenS7967
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your review. We really appreciate your kind words about our staff, we are very proud because we know that the guest experience depends on the good personal contact and it is one of our objectives to cater to your wishes and make you feel pampered. Thank you for your recommendation, we hope to see you soon again...

Reviewed 16 April 2014 via mobile

If you want a nice hotel in the best possible location (a stone throw from Playa Norte and Isla Mujers Main Street) , with an amazing large pool with great sunbeds, and a yummy buffet breakfast (would NOT go for all included - you have so many good restaurants around) - this is definitely your hotel! If you want a...

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3Thank Anna151281
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we appreciate your feedback. We were delighted to see you found your suite clean and comfortable and enjoyed the pool, sunbeds and the buffet breakfast. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla. It is great to read that you will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: £152 - £383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
384 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were in rm 353. great views of both bay and ocean and very private. only detractor was (noisy) a/c units housed next to our balcony.”
 of 5 bubbles Jamderm, 26 Mar 2017 | Read review
“best views are 3rd floor and up. Careful some are city and Graveyard”
 of 5 bubbles DanQ90, 18 Mar 2017 | Read review
“There was no room for negation at desk for rooms , 534 high enough to over look Jacks restaurant the grade school and partially ocean view”
 of 5 bubbles 426marh, 17 Mar 2017 | Read review
“Rooms facing the ocean are the best”
 of 5 bubbles rhondah663, 13 Mar 2017 | Read review
“Rooms pool or ocean view 4 floor or higher best views. Back side city,cemetery and school. Noisy during the daytime.”
 of 5 bubbles lmcthatsme, 9 Mar 2017 | Read review
5 of 5