We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Hacienda Santa Cruz

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hacienda Santa Cruz
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

160 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 37: English reviews
Reviewed 5 days ago NEWvia mobile

It is a very nice hacienda in merida. 30 min from downtown merida. The staff is not the greatest but the property is very nice. Food at the restaurant is good, too expensive they take advantage of you because of the distance to downtown. If you are with a large party is worth take an uber to downtowns food is...

 Report
Helpful?
Thank Pablo L
Zurich, Switzerland
Reviewed 4 weeks ago via mobile

We had just a little lunch stop over on our way to Uxmal. With no other guests on site sitting on the nice restaurant's terrace at the back of the main building made us feel like we are in a different world. The local chicken main course was excellent. Staff was very nice and welcoming. The atmosphere and vibe are...

 Report
Helpful?
1Thank Denneo
Reviewed 22 August 2016

Although a little far from Merida center, our stay was excelent. The staff was very professional and atenttive. The restaurant was very good, we enjoyed the mexican food. Our room was clean and spacious.

 Report
Helpful?
Thank Fernando d
Reviewed 21 August 2016 via mobile

The best service I have received in my life. The staff goes above and beyond to serve you. Beautiful hotel, beautiful rooms. It is very relaxing. Weddings are nice here and the Hacienda has a chapel. It's a little expensive for traveling solo one night, but worth it if you come with your couple or family.

 Report
Helpful?
1Thank Cristina I
Merida, Mexico
Reviewed 14 June 2016

While I didn't stay here, I would like to mention that the hacienda now has new owners and they are investing a ton of money in refurbishing and renewing the place. A hacienda like this is a real money pit and so it does require some deep pockets. Dinner was great, a very nice restaurant with a small but tasty...

 Report
Helpful?
Thank BillLawson
Hsantacruz2015, Gerente at Hacienda Santa Cruz, responded to this review

Hello BillLawson, We are thrilled to hear your experience while dinning with us. As you mentioned , we are a new administration and we are doing everything to please our customers. Best Regards , Josue Fuentes Operations Manager

Miami, United States
Reviewed 19 April 2015 via mobile

The owners of this beautiful hacienda are a french couple that know design, but not hotel management! Our junior suite was the second largest, with double height ceiling adjecent to the onsite chapel. Nice, except that the bathroom was full of insects: the WC a nest of giant ants, spiders and a large centipede! We reported the issue and were...

 Report
Helpful?
3Thank Edvard P
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you for your comment i have northing to add , but you miss to say that your check out was at 12 and not 11 as in every hotel in the world, and yes we have internet .....for the rest i let you the entire responsability of your comments.

Reviewed 31 December 2014 via mobile

It felt like staying in our friends' converted farmhouse near Toulouse here. Old sprawling building. We were the only non-French guests. Our room was amazing, and they had made it perfect for my family: one room for us, another for our 3 kids in a bed each. Hot water was sporadic: there was a massive tub in our room which...

 Report
Helpful?
4Thank Sam D
hacienda S, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you for you helpy commentaries about the problem you had with hot water ....usually we do not have these kind of problems . Hope you will keep a good souvenir of the hacienda Robert

la jolla, California, USA
Reviewed 30 December 2014

We were in yucatan for a 10 days staying at the Starwood haciendas, they were great and the last night we stayed at hacienda Santa cruz it blew us a way, the people were great, food was fantastic and the room was frosty. If you want to have a base to see uxmal, trace cenotes and other place out side...

 Report
Helpful?
Thank jrobinlajolla
hacienda S, Propriétaire at Hacienda Santa Cruz, responded to this review

thank you very much , we appreciate your commentaries and we are very happy you feel fine at the hacienda . thanks a lot robert

Lachen, Switzerland
Reviewed 26 July 2014

We had a 2 night stay there on our yucatan tour. A small quiet place just minutes south of merida. The owner is also living there and always available for a small talk with the guets. We visited a couple of haciendas on our tour but this place was simply the the most romantic. Sometimes you need a bit patience...

 Report
Helpful?
Thank Jay_81_CH
Fertibob, Manager at Hacienda Santa Cruz, responded to this review

First at all many thanks for your comments. You absolutely right, all your staff, including manager and owner try to give a nice, quiet and friendly atmosphere at the Hacienda Santa Cruz. For the delay, let me apologize, sometimes take longer to brew a warm coffee. Hope to welcome you soon. Best regards, Yves AMSLER

Exeter, United Kingdom
Reviewed 2 May 2014 via mobile

This is a beautiful hacienda just off the ring road of Merida. It's peaceful and quiet and as soon as we arrived the owner welcomed us as if we were old friends. The food is outstanding, the bedrooms are gorgeous (we stayed in the room next to the chapel). The swimming pool was stunning although we had forgotten that there...

 Report
Helpful?
Thank Sabrina S
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review

thanks to you and thank you for the commentary , yes you stay just 1 night but I am sure more the next time. all my best Robert

360 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (103)
Viewed
Dining (14)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (11)
Viewed
Hotel & Grounds (14)
Viewed
Bathroom (2)
Viewed
Room/Suite (10)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (4)
Viewed
Other (46)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (240)
Viewed
Amenities (39)
Viewed
Karibea (40)
Viewed
Karukera (52)
Viewed
Pool (PRE-RENOVATIONS) (6)
Viewed
Restaurants and Bars (PRE-RENOVATIONS) (8)
Viewed
Spa Pool (8)
Viewed
The Hotel (52)
Viewed
Veleta (35)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Dining (1)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (2)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Merida hotels
6.8 mi away
Hotel Hacienda VIP
Hotel Hacienda VIP
#17 of 98 in Merida
163 reviews
8.1 mi away
Hacienda San Pedro Nohpat
6.8 mi away
Hotel Hacienda Merida
Hotel Hacienda Merida
#6 of 98 in Merida
414 reviews
Show Prices
Show Prices
Show Prices
7.2 mi away
Hacienda Misne
Hacienda Misne
#22 of 98 in Merida
162 reviews
7.2 mi away
Boutique bytheMuseo
Boutique bytheMuseo
#38 of 98 in Merida
25 reviews
6.5 mi away
Hotel Mansion Merida on the Park
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located , Hacienda Santa Cruz is within only 10km from the international airport , 12km from downtown and very close from the most important archeological and natural sites of the region "UXMAL; MAYAPAN and CHICHEN-ITZA" ... more   less 

Additional Information about Hacienda Santa Cruz

Address: Calle 86 s/n, Merida 97315, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: £87 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Santa Cruz 4*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Agoda, Priceline, Hotels.com, Odigeo and Jetsetter so you can book your Hacienda Santa Cruz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Hotel Santa Cruz Palomeque
Hotel Style:
#10 Spa Hotel in Merida
#12 Romantic Hotel in Merida
#19 Luxury Hotel in Merida
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Hacienda Santa Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On honeymoon? Go for the suite!”
 of 5 bubbles ReynierW, 8 Mar 2013 | Read review
“Overpriced for what you'd get in a hacienda in Merida... 35-40 min from downtown.”
 of 5 bubbles LuisD232, 7 Jan 2013 | Read review
“You can pay a little extra and have some gorgeous rooms..”
  • 20 foot ceilings old world charm great food and spa
  • Rooms in remodeled Hacienda
 of 5 bubbles tbone63, 24 Sep 2012 | Read review
“If a couple, choose a room with a private garden called Violeta. All rooms are beautiful though.”
 of 5 bubbles VinayM_12, 17 Jun 2012 | Read review
“We only saw two rooms, both were quite different but also totally charming.”
  • One of the public area rooms
  • Table set for dinner
  • Gardens at sunset
 of 5 bubbles cavedodger, 27 Mar 2012 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay