Staff are very welcoming and hospitable however this resort has a lot to improve in regards to room quality as the fixtures are old and dated, food and food choices and the beach isn't as nice as the other resorts I've seen in Cancun.
This is our second stay at this resort and we love it! Beautiful rooms (we had VERY spacious a 3 bedroom)! Our favorite resort employees were: Rafael by the pool! Fidel in Kitori (Japanese restaurant) Chocolate (entertainment staff) Dillon (kayak tour) Bernardo (buffet) Isabel (concierge) Santiago (pool waiter) ... pictured below Love them all!! THANK U for taking such good care of us!!!…
Our 2 bedroom suite was beautiful . Jessica, our butler, made the experience perfect. We took the Segway tour with Antonio. He was so entertaining. We loved the Cafe de Paris Alma and the ladies behind the counter took good care of us. The Italian restaurant was nice and quiet.
My family had a great time at the Hacienda Tres Rios hotel, and their service made it so much better! Especially, we want to thank Alex, Yair, Horacio, and Maria, who entertained our whole family every single day! Their dedication of work was incredible , and our kids had a blast with them at the pool! Great job, cannot wait to come here again!!!…
My wife and I came and loved the location. We rode the bikes, snorkeled, and loved the beach where one of the rivers flows into the ocean where the red seaweed was not growing. Great place and great food. The only problem was most restaurants the service was very slow. The Mexican restaurant was top notch, but for the others we brought drinks in knowing that refills were going to be slow. Service at the desk, activities, and beach were great, it was just the restaurants. It could be because it was the slow time of year so they had less staff on duty. This resort offers plenty of great activities included in the package.…
"Suites on second floor with its roof-top balcony and a beautiful view of the pools, gardens, courtyard, beach and river."Read full review
"Corridors could be noisy. We had a ground floor room fairly near the outside doorway."Read full review
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