Hacienda Tres Rios

Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760 Mexico
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About

Location
Cleanliness
Service
Value
Hacienda Tres Ríos is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya and a very complete All Inclusive Plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Guests can tour mangrove forests, swim, snorkel, and kayak along winding rivers, or simply unwind on the resort’s tranquil beaches.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Beach
Diving
Babysitting
Parking
Wifi
Public wifi
Internet
Hot bath
Fitness classes
Sauna
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Game room
Mini golf
Aerobics
Evening entertainment
Fishing
Karaoke
Kids club
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Rooftop terrace
Concierge
Shops
Butler service
24-hour front desk
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Private beach
Additional bathroom
Housekeeping
Flatscreen TV
Private balcony
Room service
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
Spanish
Hotel links
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9,275Reviews345Q+A100Room tips
Traveller rating
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Popular mentions
Staff are very welcoming and hospitable however this resort has a lot to improve in regards to room quality as the fixtures are old and dated, food and food choices and the beach isn't as nice as the other resorts I've seen in Cancun.
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Hotel's Favourite
This is our second stay at this resort and we love it! Beautiful rooms (we had VERY spacious a 3 bedroom)! Our favorite resort employees were: Rafael by the pool! Fidel in Kitori (Japanese restaurant) Chocolate (entertainment staff) Dillon (kayak tour) Bernardo (buffet) Isabel (concierge) Santiago (pool waiter) ... pictured below Love them all!! THANK U for taking such good care of us!!!
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Response from managerhtr, General Manager at Hacienda Tres Ríos
Responded 20 Jan 2019
Dear guest: Thank you for taking the time to share your experience at Hacienda Tres Rios. It is always a pleasure to be your host and we hope you come back soon.
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Our 2 bedroom suite was beautiful . Jessica, our butler, made the experience perfect. We took the Segway tour with Antonio. He was so entertaining. We loved the Cafe de Paris Alma and the ladies behind the counter took good care of us. The Italian restaurant was nice and quiet.
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My family had a great time at the Hacienda Tres Rios hotel, and their service made it so much better! Especially, we want to thank Alex, Yair, Horacio, and Maria, who entertained our whole family every single day! Their dedication of work was incredible , and our kids had a blast with them at the pool! Great job, cannot wait to come here again!!!
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My wife and I came and loved the location. We rode the bikes, snorkeled, and loved the beach where one of the rivers flows into the ocean where the red seaweed was not growing. Great place and great food. The only problem was most restaurants the service was very slow. The Mexican restaurant was top notch, but for the others we brought drinks in knowing that refills were going to be slow. Service at the desk, activities, and beach were great, it was just the restaurants. It could be because it was the slow time of year so they had less staff on duty. This resort offers plenty of great activities included in the package.
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Previous
Does the resort have evening entertainment during April and is it inside or outside? Yes, but the schedule for next year has not been set yet. You can find the current schedule of the hacienda tres rios website. Is there a bar open in the evening? Yes. Is the pool saltwater? (my children hated a recent saltwater pool as they couldn’t swim underwater due to stinging their eyes). There is one saltwater pool but the rest are not. How do you become a member to access the private beach if the other beaches are not cleaned? You have to check with the concierge. In the buffet restaurant are there stations where food is cooked fresh? Yes. Would 18 nights at this resort get boring and the food too repetitive? Honestly--maybe but it depends on the individual. There are a lot of activities but also a lot of time for just relaxing and enjoying. Many thanks for your help & advice :) You're welcome. You can also get more information on the hotel facebook page.
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Me and my husband have been to different all inclusive resorts before and this has been by far our WORSE experience. Unfortunately, I wish I could have positive things to say. First day we got to check in, room smelled musty and view was facing woods only. We could have mind-well just have a no window room.Due to medical conditions( Sinus related problem), requested to have room changed, we were told by front desk Pamela, we can go ahead and stay for the night and we will be notified to have room change as soon as one come available during the next day. It took 2 days, no one called nor left any message in regards. Worse thing is concierge service (Elisa) was notified, she contacted manager on duty (Brenda) who offered to bring in a humidifier in the room , but would have switched us room during the next day. NONE of these plans occurred. They are expected for you to attend their timeshare meetings to sign up and becoming a member, but if me being a guess, despite the amount of money we had to pay as a trial for 5 days, they did not care about resolving simple issues, how much more would they even care to cater to the need of a member? In any case, I WOULD NOT recommend this place not even for members. Food was not that good neither. Only their Italian restaurant was decent. Not enough activities neither. If you want to have a good vacation, would rather recommend Azul Santorini in Cancun instead.
1 vote
The quality of the beach depends on the tides, currents and time of the year. Seaweed comes and goes. Part of the beach is clean and part of it sometimes has residues from the mangroves but is sandy with beach beds. There are no outside jacuzzis or hot tubs but some rooms have them.
0 votes
Is there a disco or night club?
Not specifically. There is a sports bar with some evening activity.
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12345669
"Herencia rooms in Building 4 were lovely"
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"Suites on second floor with its roof-top balcony and a beautiful view of the pools, gardens, courtyard, beach and river."
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"Corridors could be noisy. We had a ground floor room fairly near the outside doorway."
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"All rooms have a great view."
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"There are no oceanfront rooms if you want to see the sea, request the 3rd floor."
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PRICE RANGE
€138 - €366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda tres rios hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
255
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