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    Hacienda Tres Rios

    Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
    Hotel website
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$713
          US$322
          SAVE US$391
          US$713
          US$348
          Traveller (3511)
          Pool & Beach (806)
          Room & Suite (647)
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          Overview
          • Excellent60%
          • Very good23%
          • Average9%
          • Poor4%
          • Terrible4%
          Travellers talk about
          “segway tour” (186 reviews)
          “the grill” (329 reviews)
          “chef oscar” (106 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair access
          Conference Facilities
          Dry Cleaning
          Butler Service
          Babysitting
          Private Balcony
          4.5 Star Hotel
          All hotel details
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          Fairmont Mayakoba
          3,742 reviews
          #9 of 209 hotels in Playa del Carmen
           
          The Royal Haciendas All Suites Resort & Spa
          3,484 reviews
          #49 of 209 hotels in Playa del Carmen
           
          Azul Beach Resort The Fives Playa Del Carmen
          6,035 reviews
          #55 of 209 hotels in Playa del Carmen
           
          Mahekal Beach Resort
          2,652 reviews
          #27 of 209 hotels in Playa del Carmen
           
          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (5,194)
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          There are newer reviews for Hacienda Tres Rios See the most recent reviews

          11 - 15 of 5,194 reviews

          Reviewed 1 week ago via mobile

          This was my first time at Hacienda Tres Ríos, and I can honestly say I would love to come back. The resort was beautiful, and restaurants delicious, and the people were wonderful, kind, and helpful. Specifically, Alan gave us several fantastic tours of the cenotes...More

          1  Thank ultimatechihuahua24
          Response from Jorge_Hernandez_MX, General Manager at Hacienda Tres RiosResponded 1 week ago

          Hola, On behalf of our staff and management, we appreciate your comments, It is always comforting to hear such comments, becuase you describe all our resort offers. Our staff is happy too becuase you recognize our amazing staff, Regards,

          Reviewed 2 weeks ago

          This resort is away from all the hustle of the city (Cancun and Playa del Carmen). It has a private feel in the whole of the resort. There are a lot of things to do in the resort. The pool is so pretty!!! I like...More

          Thank barefoot21traveler
          Response from Jorge_Hernandez_MX, General Manager at Hacienda Tres RiosResponded 1 week ago

          Hola, Thank you so much for share your comments about us, as you said our resort offer a nature contact wit us, with a lot of activities to do: cenotes, mangroves, kayaks, bike tours, sense tour, etc. We hope to see you soon again,

          Reviewed 2 weeks ago

          Trip May 24-31st We are actually members at Fisherman's Playacar, we were able to move a week to Tres Rios instead of losing it altogether. From a few years ago when we stayed, the furniture is getting worn, could use an upgrade. The rooms are...More

          Thank Denise N
          Response from Jorge_Hernandez_MX, General Manager at Hacienda Tres RiosResponded 1 week ago

          Dee N, On behalf of our staff and management, we appreciate your comments, becuase help us to improve in our services as your comments of Chef´s dinner. Our staff is amazing and they have agreat attitude of service. Rest assured that we will continue to...More

          Reviewed 2 weeks ago via mobile

          V.malloo I will like to recommend Miss Giendi Roberto in the AYB Mesevao (coffee) shop of her excellent and friendly service. Keep up the good work! The staff was on point food excellent. I will recommend any couples to say at this hotel. V.Malloo August...More

          Thank Vishnu M
          Response from Jorge_Hernandez_MX, Genertal Manager at Hacienda Tres RiosResponded 1 week ago

          Vishnu M, Thank you for taking your time to share your comment, we appreciate and be sure we will keep working to be better every day. Regards,

          Reviewed 2 weeks ago

          My 'now' wife and I visited with friends and family for our wedding last week :). Whilst the planning and room booking facilitation of the wedding guests in the preceeding year could have been a little more efficient, the actual event organisation alongside our own...More

          1  Thank ricolaney
          Response from Jorge_Hernandez_MX, General Manager at Hacienda Tres RiosResponded 2 weeks ago

          Ricolaney, Thank you for such kind words, as you said our resort offers great facilitation for weddings, as great rooms, an excellent gastronomy, nature activities, delicious drinks and of course our amazing staff and wedding planners. We will wainting you back, Congratulations,

          Fairmont Mayakoba
          3,742 reviews
          #9 of 209 hotels in Playa del Carmen
           
          The Royal Haciendas All Suites Resort & Spa
          3,484 reviews
          #49 of 209 hotels in Playa del Carmen
           
          Azul Beach Resort The Fives Playa Del Carmen
          6,035 reviews
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          Mahekal Beach Resort
          2,652 reviews
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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Free Parking
          • Restaurant
          • Beachfront
          • Fitness Centre with Gym / Workout Room
          • Breakfast included
          • Spa
          • Free Internet
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Airport Transportation
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$188 - US$553 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #34 Top resorts Hotel in Playa del Carmen
          • #38 Family Hotel in Playa del Carmen
          • #43 Luxury Hotel in Playa del Carmen
          • #43 Spa Hotel in Playa del Carmen
          • #47 On the Beach Hotel in Playa del Carmen
          • #48 Romantic Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Family Rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 273
          • Reservation Options
          • TripAdvisor is proud to partner with BookIt.com, Expedia, Orbitz, Booking.com, Travelocity, Prestigia, TravelUp, Hotwire, Hotels.com, TripOnline SA, Evoline ltd, HotelsforEveryone, Cancelon, Cheap Tickets, HotelQuickly, getaroom.com and Priceline so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Hacienda Tres Rios Hotel Playa Del Carmen ,
          • Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen
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          Traveller (3511)
          Pool & Beach (806)
          Room & Suite (647)
          Dining (281)
          Hotel & Grounds (2118)
          Family and Play Areas (68)
          Bathroom (21)
          Business Centre & Event Rooms (5)
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          Questions & AnswersAsk a question
          tjcmdc
          I was given a contact (email) to pay my all-inclusive fees in advance. I have emailed 3 times and gotten no response. Do you have any suggestions? Poor customer service!
          20 June 2017|
          Answer Show all 2 answers
          Response from jimincancun | Property representative |
          We are sorry for the inconvenience. If you can, please give me the email you were given. This page does not permit me to put contact information. Please ask on the Facebook page.
          0
          Votes
          anyatucker
          Will the concierge call you a taxi should you want to go to playa del carmen
          19 June 2017|
          Answer
          Response from franced45 | Reviewed this property |
          Yes, they will gladly call a cab for you.
          0
          Votes
          kmarie29
          Is the beach area with the beds only for members? If so, is it possible to pay a fee to use that area for non member guests? Also, I have read reviews that the beach here is not very good. Are there any better beaches or beach clubs within walking distance that we can use? If not, what is the best closest beach that we could drive to? Thanks!
          6 June 2017|
          Answer
          Response from JWehrle | Property representative |
          The Kakao Beach Club and beds is exclusively for vacation club members. The condition of the other beach often depends on the time of the years, currents, etc. Check out the most recent guest photos on Tripadvisor for... More
          0
          Votes
          Google Translation
          Room Tips
          "If you still decide to go, pick the 4000 rooms and upper levels, lower levels are way noisier."
          Read review
          "Higher floors have better views and less noise"
          Read review
          "higher floor; ask for good air conditioning"
          Read review
          "They look all the same to me"
          Read review
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