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Ocean Riviera Paradise

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Traveller (7114)
Pool & Beach (1027)


The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
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Property amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Good to know
Family Resort
Ocean View
Hotel links
Visit hotel website
Special Offer:Get your 15% discount!


Full view
Carretera Federal Cancun Chetumal Km 296, Manzana 020, Lote 007-1, Playa Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
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Getting there
Cozumel Airport12 mi
Cancun Airport27 mi
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100Room tips
Traveller rating
  • 5,689
  • 1,094
  • 553
  • 250
  • 297
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Popular mentions
If I could give this “resort” negative stars I would. I would pay you not to stay here. If you are considering staying here DO NOT! The food is absolutely terrible. They change the cost of everything on the spot. For example - Sandals in the store started at $30 then went to $35
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Hotel's Favourite
Was at this beautiful resort 12/09/18 - 12/16/18. It was simply beautiful. Stayed in the Privilege section. During this time the resort wasn't exceptionally busy. Great time to travel to this area during this time. The weather was beautiful. The people at the resort are
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Response from CustomerServiceOcean, Director General at Ocean Riviera Paradise
Responded 29 Dec 2018
Dear Guest, We truly appreciate that you took the time to write this review about our Resort Ocean Riviera Paradise. Thank you so much for all the kind words about our services. It will be a great pleasure to welcome you again and serve you as you deserve..!!. Kind regards, The Ocean Riviera Paradise Management
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Our room was very nice. We had a rooftop patio with a view of the ocean and sunrise, but the bed was extremely hard and uncomfortable. My husband and I ended up placing pillows underneath us on the mattress to get some relief. The room was kept clean by housekeeping, however,
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The resort is very clean, lots of great fun parties at the pool and beach!! The food is great, lots of variety. The service people are all very nice and always want to help around! This resort is one of my favorites. Definitely coming back!! Claudio is a very fun and amazing
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Response from CustomerServiceOcean, Director General at Ocean Riviera Paradise
Responded yesterday
Dear Guest, We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services, they will be passed on. We look forward to your next visit! Kind Regards, The Ocean Riviera Paradise
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Best place ever everyone was professional and pleasant....the room was beautiful, the food was so good also the drinks I recommend the scooby doos, the service is excellent, Claudio from the animation staff is a funny guy always smiling and dancing, the foam party was really
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Response from CustomerServiceOcean, Director General at Ocean Riviera Paradise
Responded yesterday
Dear Guest, We are truly grateful that you took the time to share your compliments and thoughts about your experience. Thank you for choosing us to host your holiday. Making our guests happy is our number one priority. Best Regards, The Ocean Riviera Paradise.
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
This photo was taken outside my room. This is the old unit but they put a new motor in it.
This is the unit they took out of my room. Had to replace the motor with a new one.
View from our room
Yes I would recommend this hotel for Spring Break. Go to the Adults only pool and you will have a great time. You may want to go with the Entertainment Team to Congo Bongo one night as it is a lot of fun. Do not miss the foam party at the Adults Pool on Tuesday!
0 votes
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Claudio should be able to answer this for you
3 votes
"We loved our ocean view room on the top floor of building 4."
"Don't book a pool view room- especially near the adults building. Music is very loud. If you want quiet, choose a garden or jungle view."
"If you want an ocean view the only rooms to get would be ocean front as the ocean view is only a partial view!"
"Privilege room"
"first levels have walk out pool except Daisy as it opens to kids pool"
US$191 - US$447 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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