We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Azul Beach Resort The Fives Playa Del Carmen

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Azul Beach Resort The Fives Playa Del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,604 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
See the most recent reviews
Showing 4,700: English reviews
Huntsville, Alabama
Reviewed 8 November 2016

I am a member and prepaid for my room 10 months in advance; however when my party showed up for our vacation I was told they do not have my room available and all I was offered in exchange was a $200 hotel credit. Also we were treated horribly by the hotel staff. Our butler was awesome, but all the...

Review collected in partnership with this hotel
 Report
Helpful?
6Thank Unhappy4379
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Unhappy4379, On behalf of the entire management from Azul Fives by Karisma we want to thank you for the time taken to share your valuable feedback with our future guest. Please know that your review it is of utmos importance when evaluating our hotel and services. While we are happy to host you in our facilities and be part...

Utrecht, The Netherlands
Reviewed 8 November 2016

We didn't have the all inclusive plan, yet we ate at almost all restaurants within the hotel. The treatment was amazing, everyone was very profesional and gave us the best of services. Jesús, the sommelier at the tapa's bar was great, he offered us a very special dinner on the beach and he was there along with one of the...

 Report
Helpful?
2Thank beavillasuso
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay. Renaud Pfeifer General Manager

Chicago, Illinois
Reviewed 8 November 2016 via mobile

We have our destination wedding at this resort. The wedding planners on sire were amazing, they took care of everything and made us feel at ease. We got an upgrade of our room so we ended up getting a full suite with a rooftop deck and jacuzzi. The room was so awesome. We couldn't figure out the thermostat so it...

 Report
Helpful?
1Thank taylorangle86
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager

London, United Kingdom
Reviewed 8 November 2016

Although we were unlucky with the weather we had the most fantastic time at Azul Fives. The fauna was unexpected with spider monkeys, racoons and iguanas roaming the hotel gardens. The most outstanding feature of the hotel was the extremely helpful and friendly staff. Literally everything is possible and nothing is too much to ask. In the Brasserie Yasmin and...

 Report
Helpful?
1Thank hellopetra
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review
Google Translation

Muchas gracias por compartir sus comentarios en Trip Advisor, comentarios como el de Usted nos impulsa a brindar la mejor...

Montreal, Quebec
Reviewed 7 November 2016

Courteous staff from the begening to the end, excellent service everywhere (restaurants, beach, pool...), spacious room. Great food (Italian was our no 1). We certainly recommend Azul Fives Hotel By Karisma in Playa del Carmen.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank nicolassL5696UU
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and kind words. I'm very proud of each staff member at the resort and will share your comments with all. There is no better reward than to receive such comments from our guests. Renaud Pfeifer General Manager

Reviewed 6 November 2016 via mobile

 Report
Helpful?
1Thank Millsk84
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Anaheim, California
Reviewed 6 November 2016

Review collected in partnership with this hotel
 Report
Helpful?
Thank davidea860
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Anaheim, California
Reviewed 6 November 2016

Review collected in partnership with this hotel
 Report
Helpful?
Thank valanng2004
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Aurora, Canada
Reviewed 6 November 2016

 Report
Helpful?
Thank Diane S
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

King's Lynn, United Kingdom
Reviewed 5 November 2016

Review collected in partnership with this hotel
 Report
Helpful?
Thank janine209
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

5,980 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5605)
Viewed
Pool/Beach Area (1197)
Viewed
Hotel & Grounds (707)
Viewed
Dining (699)
Viewed
Room/Suite (680)
Viewed
View from Room (129)
Viewed
Bathroom (68)
Viewed
Family/Play Areas (81)
Viewed
Business Centre/Function Rooms (34)
Viewed
Other (2010)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (343)
Viewed
Amenities (63)
Viewed
Beach (13)
Viewed
Other (43)
Viewed
Main Pool (15)
Viewed
One-Bedroom Sky Suite (73)
Viewed
Pool (3)
Viewed
Dining (94)
Viewed
The Hotel (39)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (11)
Viewed
Dining (9)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#8 of 212 in Playa del Carmen
3,482 reviews
0.8 mi away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#43 of 212 in Playa del Carmen
3,281 reviews
0.2 mi away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#94 of 212 in Playa del Carmen
790 reviews
Show Prices
Show Prices
Show Prices
11.1 mi away
Generations Riviera Maya by Karisma
0.2 mi away
Viceroy Riviera Maya
Viceroy Riviera Maya
#13 of 212 in Playa del Carmen
1,043 reviews
20.6 mi away
Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
#6 of 26 in Puerto Morelos
2,988 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £107 - £720 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
TripAdvisor is proud to partner with Priceline, BookIt.com, Despegar.com, Orbitz, Travelocity, Jetsetter, HotelsClick, Reservation Counter, Hotels.com and Expedia so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Mexico/Riviera Maya
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
1,159 questions
Ask a question

See all questions (1159)

Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room elsewhere at another resort”
 of 5 bubbles wiseman360, 27 Mar 2017 | Read review
“The older buildings (1-11) are closer to the beach and have very large rooms, but are very dated.”
 of 5 bubbles DMacey, 27 Mar 2017 | Read review
“The new essence section is really nice ”
 of 5 bubbles W3296YKjamieh, 27 Mar 2017 | Read review
“Call a week in advance to book your room. The new rooms are farther from the beach”
 of 5 bubbles apc425, 27 Mar 2017 | Read review
“Make sure your room is facing inwards. The hotel property line is very close to a main road and it can get loud.”
 of 5 bubbles 322adrianag, 26 Mar 2017 | Read review
5 of 5