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Grand Velas Riviera Maya

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Traveller (3045)
Room & Suite (820)
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About

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Cleanliness
Service
Value
GreenLeaders Platinum level
Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.
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Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Great View
Green
HOTEL CLASS
Hotel links
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3,973Reviews
3,975Photos
445Q+A
100Room tips
Traveller rating
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  • 37
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Popular mentions
Our family has just returned from a week at this awesome resort! We had a 2 year old and 5 year old with us and our expectations were exceeded in every way! The service was impeccable, facility clean, beautiful, up to date and safe, food and drink were delicious as well as
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Hotel's Favourite
I had high expectations for Grand Velas after having stayed at GV in Puerto Vallarta a few years back and this hotel exceeded what I expected. The service is impeccable. Spa is world class. Food is very good. I’d absolutely recommend Grand Velas Riviera Maya to anyone
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Review collected in partnership with this hotel
Response from Rodolfo G, Director General at Grand Velas Riviera Maya
Responded 20 Aug 2018
Thank you, Greg, for seeing for yourself the high standards that we place on all of our resorts. As a leading group of Mexican Resorts, our goal is to put forth a high-end consistency in all of our endeavors. And our commitment to providing only the very best in Spas is favorably recognized the world over, and your firm seal of approval on the "world-class" Spa experience that you enjoyed signals to us that we surpassed your lofty expectations with our facilities, expertise, and product. Thank you, sir, for taking a few moments to express your delight on the Grand Velas guest experience and for your recommendation to others. You can be assured that we will continue to raise the bar further and generate even more marvelous comments after your next visit. Until then, we wish you all the best for an excellent summer in Durham, North Carolina. Take care. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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So the short review is, this property sets itself apart from every other place we have stayed because of the exceptional service. Yes the property is immaculate, beautifully landscaped , has great food, an exceptional spa and spacious rooms with all the amenities. But the highly
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Weather - gorgeous...sunny, breezy, and not too hot - all day, every day during our mid-Feb week-long break (despite weather apps forecasting rain every day!) Service - fantastic...genuine, smiley, happy staff always keen to please. Our first experience of Mexico and Mexican
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Cannot say enough about the Grand Velas. The location is spectacular. We hosted 40+ guests for our destination wedding and everything was flawless. The wedding planning team, Monica and Pamela were amazing and supportive during the planning and the week that we were there. Alan,
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Zen Suite #3 at the Grand Velas Riviera Maya
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Zen Suite #2 at the Grand Velas Riviera Maya
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Zen Suite #1 at the Grand Velas Riviera Maya
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Grand Class Suite at the Grand Velas Riviera Maya
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Maya
The Amabassador Suite #2 at the Grand Velas Riviera Maya
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Hello, Thank you for your interest in Grand Velas, we are located in Mexico's most spectacular beach destinations,our brand's revolutionary interpretation of All Inclusive hospitality. With stunning architecture and interiors, we continue to innovate, providing guests with creative new services and amenities every year. During your visit to Grand Velas, avant-garde cuisine, tequila and mezcal pairings, oceanfront yoga and Spa workshops are just a few features to look forward to. We invite you to come and revel in the spirit of Mexico at our ultra-luxe all inclusive, top shelf drinks and fine dining included! Best regards,
-1 votes
Hello Amanda; Thank you for your interest in Grand Velas. Our suites are one king bed or two queen beds for your best accommodation, although, we can add an extra bed (rollaway bed) if requested. Please allow me to get you in contact with our concierge team for better assistance through the reservation process and clear all your doubts. Best regards,
0 votes
Estimada Nancy; Muchas gracias por el interés en nuestro hotel para una celebración tan importante como la unión que marcará los lazos con su pareja por siempre. Velas Resorts los invita a celebrar su boda en los destinos más hermosos de México. Déjese maravillar por las playas más espectaculares mientras el mar se convierte en su cómplice al celebrar uno de los días más importantes de su vida. Algo que nos distingue en Velas Resorts es la exclusividad en cada uno de los espacios y servicios. Para más detalles la invito a visitar el portal de Velas Weddings que tenemos para usted. Saludos.
0 votes
Hello funforus1, Thank you for your questions. The mainly difference is the location of each ambiance. You can enjoy all Restaurants, and communal areas, plus the amenities are the same for Grand Velas Riviera Maya. Depends in which experience you want to live, surrounded by the amazing jungle or close to the ocean breeze. Please to answer your questions contact our Concierge Department, so we can assist clarifying your doubts and help choosing the best option for you and your family. Sincerely,
1 vote
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Dear Blair B; Thank you for your interest in our Resort. I kindly ask you to please get in contact with our concierge team to make the proper follow up, if you already have a reservation it will be easier and better to identify your family and have this all the attentions with you. Karaoke and Sports bar are open to welcome your 16 years old, we do provide wheelchairs for our guests if needed with prior information and upon availability, all our restaurants are wheelchair accessible. Please let me know if there is any further information you need to make your future visit exceptional Best regards,
-2 votes
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"In the Ambassador section, first floor toward the south grassy area is great for kids to romp, with great ocean views!"
"3rd floor Grand Classe - Adults only with a great balcony!"
"Choose the ocean view room--the first floor if you want immediate access to the ocean and pool"
"everything was great just need to get rid of the musty smell "
"Grand Class Suite was beautiful, but next time I would likely choose the Ambassador Suite. Both gorgeous and on the beach."
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PRICE RANGE
US$628 - US$1,387 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmengrand velas all suites and spa resort, riviera mayagrand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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