The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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The Fives Downtown Hotel & Residences, Curio Collection by Hilton

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Room & Suite (279)
The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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About

4.5
#69 of 283 hotels in Playa del Carmen
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Fives Downtown is the picture-perfect retreat for your AAA Four Diamond Caribbean escapade. With 133 spacious residence-style suites, this hotel reflects the beauty of contemporary Mexican high design and the Mayan Riviera charm. Our enchanting hotel has a particular way of making you enjoy our Sensory Hospitality in every detail, from our impeccable service and avant-garde facilities to the wide variety of activities and experiences it provides for every kind of guest. Delight your senses with the majestic view of its rooftop, simply the best of the city. Swim in its incredible infinity pools while enjoying the best mixology, or relax to the fullest and revitalize the body, mind, and spirit at our world-class spa. Enjoy the city's best breakfasts at Mercatto, with balanced dishes prepared with the region's freshest ingredients. Do you want to enjoy Mexican folklore. At Cantina El Tigre, you can savor more than 100 tequila and mezcal brands and the city's best tacos.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Snorkelling
Water sport equipment rentals
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Entertainment staff
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour front desk
Laundry service
Ironing service
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Microwave
Flatscreen TV
Sofa bed
Complimentary toiletries
Dining area
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Hair dryer
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Value
Languages Spoken
English, Spanish
Hotel links
Special Offer:Breakfast Included Offer

Location

Avenida 10 Norte Calle 2, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cancun Airport
31.4 mi
See all flights
Aerodromo de Playa Del Carmen
4.5
4.5 of 5 bubbles1,736 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Fives Downtown Hotel & Residences, part of the Curio Collection by Hilton, offers a mix of experiences for its guests. While the hotel's prime location and the stunning rooftop pool are celebrated by many, some guests have encountered unexpected charges and service that didn't meet expectations. The modern ambiance and cleanliness earn high marks, yet noise remains a concern for several visitors. Accommodations are generally spacious with appreciable views, though issues with maintenance and noise intrusion do arise. Despite its tranquil setting, the nearby music sometimes disrupts the serene atmosphere.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
Vacation212497 wrote a review Jun 2023
Hotel's Favourite
5.0 of 5 bubbles
Excelente Hotel de 5 estrellas! Service is outstanding! Facilities are extraordinary! Roof Top Pool/Restaurant/Cantina is delightful!!! The wrap-around infinity pool and views are breathtaking! Our two-bedroom suite was spacious with a huge balcony! There was an issue for a few days with only one elevator working, but we’re on vacation so had time to wait. Hats off to las Capitanas: Susana y Carla. And Susana Zapata was right away getting to fill up my large coffee cup. She was so helpful every day with our needs and also gave us guidance for shopping and restaurants. Extremely warm and makes us feel like family. Yo regresaré de nuevo!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 9 Jun 2023
Dear Vacation212497, Thank you for your fantastic review. We are thrilled to hear that you had an excellent experience with us. It brings us joy to know that our service, facilities, and rooftop pool/restaurant/cantina exceeded your expectations. The breathtaking views from our infinity pool must have been truly memorable. We apologize for the inconvenience caused by the elevator issue, but we appreciate your understanding and patience. We will pass on your commendations to Susana and Carla. It is heartening to know that they provided you with exceptional service and made you feel like family. They will be delighted to hear about your kind words. We look forward to welcoming you back again in the future. Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
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lifelongtraveler1973 wrote a review Aug 2020
Brooklyn, New York
5.0 of 5 bubbles
It's a fraught time to travel, but if you decide to do it, the experience at The Fives Downtown Hotel may be your best bet. As noted in other reviews, the location and amenities are ideal, especially if you value easy access on foot to beaches, restaurants, shopping, activities, and transportation. Playa del Carmen's best feature is that the center is very walkable, and this hotel is the perfect base. The rooftop pool is a dream, especially while the the beaches remain closed.

The staff enhanced the experience with professional, considerate, and sincere service. We never once saw an employee without a mask, and sanitation and social distancing efforts are comprehensive and consistent. The front desk staff, especially Livia and Antonieta, were a pleasure to work with from check-in on through. Arturo in Mercatto, where breakfast is served, deserves special acknowledgement for his service and friendly humor. Kenia in Mercatto, as well as Eduardo, Isa and Paco in the pool area were also exceptionally attentive. Overseeing it all, Gonzalo, the executive chef, was always engaged and genuinely invested in making sure the guests felt safe and comfortable. We thank them and all coworkers.

We wish the hotel and region well in their project of reopening responsibly. We look forward to our next visit from New York before too long!
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Atención al huésped/Recepción at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 12 Aug 2020
Dear lifelongtraveler1973, Thank you for your review and kind words, we appreciate the time taken to share your experiences. We are delighted to know you had an amazing stay with us and consider The Fives Downtown Hotel & Residences to be worthy of a five star review. Our goal is to provide our guests with world class accommodation and a unique vacation experience, so we are very happy knowing that you thoroughly enjoyed the time spend with us in a safe and healthy environment. We look forward to hosting you again soon. Sensorial regards, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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Alex P wrote a review Jan 2020
Lexington, South Carolina, United States
5.0 of 5 bubbles
From the moment you walk in to this chic hotel, you are warmly welcomed by very attentive and smiling staff. One in particular, Marina, made sure my friend and I were treated like royalty throughout our stay. The hotel is quite new, and we happened to be some of the first guests to try several new services offered at the hotel. Our favorite was the all-inclusive premium meal plan. For a very reasonable price, we were given unlimited access to top shelf beverages, as well as delicious cuisine from the multiple restaurants in the hotel. If we asked for anything from the staff, they took care of it immediately, usually going beyond our requests. Marina and the rest of The Fives staff, thank you for an incredible stay, we will definitely be back!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerSevices, Gerente at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 1 Feb 2020
Dear Alex P, Thank you for your wonderful review of your experiences at The Fives Downtown Hotel and Residences, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your All Senses Inclusive experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our valuable team members. We are very happy to hear that the Marina had such a positive effect on your visit and she will be rewarded for her efforts. Thank you again and we look forward to your next visit to the The Fives Downtown Hotel and Residences. Kindly, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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FreqTrvl75 wrote a review Feb 2021
Denver, Colorado
4.0 of 5 bubbles
As part of the Curio Collection by Hilton, I chose to stay given the Hilton HHonors benefits and then based on the location and product offering. This was the perfect space and accommodations for my 6 night getaway to Playa Del Carmen.

Upon arrival, I was greeted by one of the guest service agents who thoroughly checked me in and explained the procedures and basic amenities. Valet escorted me to the room along with my suitcase and found a very nicely laid out and modern junior suite. The room was clean and well maintained. It offered plenty of closet space and also a mini kitchenette. The shower was nice as well. The only issues with the room were the pillow qualities (they were not "luxury" or comfortable at all for me) and the noise level. Apparently, my room is at the side of the hotel that backs into or in proximity to a club and at night I felt like the dance club was literally inside my room. I had to take some sleeping pills a couple of nights to fall asleep and tune out the noise.
The gym is nice and well equipped for this type of property.... probably just needs some staff to come in and clean/organize more frequently and replenish the towels... especially during pandemic.
The major highlight is the rooftop deck and pool area. Awesome space and given the hotel didn't seem to be in very high occupancy there was space for everyone to sit and enjoy. The food 7 beverage offerings were nice and delicious and the staff was very friendly and helpful. They also offered live music on multiple nights which was a nice twist.
My only other "issue" with the hotel are the elevators. There are two and not synced with each other and extremely slow so need to plan on waiting a while to get down or up.
Otherwise, I would recommend and return to stay. It is a modern, contemporary, well situated hotel.
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Date of stay: February 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Propietario at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 19 Feb 2021
Dear FreqTrvl75, Thank you for your review and kind words, we appreciate the time taken to share your experiences. We are delighted to know you had an amazing All Senses stay with us. Our goal is to provide our guests with world class accommodations and a unique vacation experience, so we are very happy knowing that you enjoyed the time spent with us at The Fives Downtown Hotel and Residences. We look forward to hosting you again soon. Sensorial regards, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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ReyGariVi wrote a review Nov 2020
Chicago, Illinois
+1
4.0 of 5 bubbles
We stayed at The Fives Downtown for 4 nights.. Great boutique hotel, very modern/sheek close to all the nightlife and restaurants on Calle 10.

We originally booked a single room 1 king bedroom with kitchenette. However the concierne in the lobby upgraded us to an ocean view suite with a jacuzzi on the balcony as long as we attend a 1hr sales pitch to become Hilton members.
This was great upgrade. We attended the sales meeting & the pitch was none aggressive so we kindly declined the sales offer.

The 1st room we booked smelled a bit on the musky side. As a matter of fact the bedding felt a bit damped. The floors + windows could be seen as if there was condensation built up.

I would STRONGLY RECOMMEND management to invest in dehumidifiers on each room to minimize the musky smell.

The upgraded suite room was a double room with full kitchen, separate king size bedroom with a comfy bed & this room was noticeably cleaner & no musky smells.

They also comped the free garage parking for attending the sales pitch meeting which was a big plus since the charge is $15dlrs/day for parking in the garage.

There's a great bar in the lobby called "El Tigre" , this place is awesome for drinks live DJ music and good food. Perfect for a pre drink/snack before you head out into town.

We also had breakfast in the restaurant in front of the court yard (forgot the name). This place has good food but terrible service. I think we must have looked for our server "Edgar" 4-5 times because the guy would just disappear. The food also took for ever to arrive once we ordered. Don't know what that's about.

We spent an evening in the rooftop & the views are INCREDIBLE to say the least! They had a live DJ playing House Music & it was an awesome vive. We had great drinks a few appetizers & sparked up a watermelon hooka. Went for a swim at night & the water was perfect.
We did notice this hotel comes with pricy drinks & food so be careful not to overspend at the rooftop like we did.

Overall; I definitely recommend this hotel for it's hospitality, it's location to everything, it's moderness & specially it's rooftop ambiance.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Atención al huésped/Recepción at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 18 Nov 2020
Dear Thetruthdoesmatter, Thank you for your kind remarks and helpful feedback. We are delighted to know that you enjoyed many aspects of your stay and we are glad to review those that made your getaway less than perfect, for further actions to be taken. We are thrilled to read that you loved our superb Fives Rooftop atmosphere and would love to have you stay with us again next time you visit Playa del Carmen. Sensorial regards, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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w m wrote a review Feb 2020
Richmond, Canada
5.0 of 5 bubbles
The staff at the Fives downtown are amazing. The hotel is excellent location, and the roads are very nice. There is always something happening at the hotel rooftop, the local restaurants are excellent, and the area around the hotel is very interesting to explore.

The hotel is very safe inside and out, the stuff sometimes it says in the media about Mexico in general, does not really apply to this area Playa Del Carmen. It is a tourist area, it is safe, and there’s much to do within walking distance in any direction.

You can walk to the beach and spend a day at a beach club, or walk Fifth Avenue anytime day or night. There are malls, stores, restaurants, and pretty much anything you could want or imagine in the immediate area.

Like most places in Mexico though, staff make it the best experience anywhere. This location has some amazing people; Livia moved mountains for every request we had during the stay. Susana at the rooftop and Susana in Marcato and both fabulous people. Jose and all the security and butler staff. Gonzalo is the head chef, but will do anything to make your visit to the public areas better. Karen who seems to be everywhere. And Yazmin | Jessica who tended to my room twice daily, and treated me like family! Just to name a few, but illustrating that service from top to bottom, inside and out is amazing.

Highly recommended. I cautioned that the higher level floors may be a little bit noisy from the rooftop parties sometimes, and rooms near the elevator can be a little noisy with people coming and going. Rooms further down the hall are much quieter. They also have a newer and older section, rooms in the x96, x97, x98 range are the new rooms. They are a bit more modern, and very quiet at the end of the hallways.

One more tip, though it’s personal preference, I suggest tipping a little bit to everyone you meet here. They go out of their way to help you as much as I can. The rewards number for that, and insures you will have prompt service.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerSevices, Gerente at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 28 Feb 2020
Dear Wm2015, Thank you for taking the time to share such an amazing review for The Fives Downtown Hotel and Residences. We really appreciate taking the time to post your comments after your stay with us, especially about how safe you felt in the area, we are sure your review will be much helpful to many future travellers. We always strive for delivering excellent service and your positive evaluation motivates us to continue doing our best to look after our valuable guests. Thank you for complimenting our staff members that went above and beyond to make your stay incredible and memorable. We will be sure to share this with them and reward their fantastic service. We truly hope you will have many more opportunities to stay with us as we look forward to welcoming you again in The Fives Downtown Hotel & Residences, Curio Collection by Hilton. Cordially, Management team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
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Gabriel Ponce de León wrote a review Aug 2021
5.0 of 5 bubbles
The hotel (lobby, elevator, pool area, room) was very clean, the staff was warm and genuinely caring, the location was great, and the food (and drinks) amazing. If you don't mind spending a little more than you would at the cheaper (less personal/attentive) alternatives in the area, this hotel is a great choice.

We went on a family vacation to Mexico and decided to stay at this location after having spent 5 days at an all inclusive hotel. Let me tell you, it may be cheaper in the long run, but wow does the treatment from the staff is nowhere near this property. I've stayed at many hotel locations and, as a person with over 10 years of experience working in (both Business and Luxury) hotels, I can honestly say that I've never been cared for as much as I have by the staff here at The Fives Beach Hotels & Residences.

Every staff member we interacted with was very warm and welcoming, from Patricio at the arrival area, who greeted me with a big smile and offered to make me as comfortable as I could while I checked-in (as I had arrived earlier than anticipated), to Luis, Alexander, Julio Cesar & Fernando (Room service), the food & beverage team that was on top of our food restrictions during our stay, providing us with alternate options to our orders if needed. The staff also made sure our food was prepared adecuately, confirming the kitchen tools were cleaned properly prior to the preparation of our food.

During our stay, we also had the pleasure to meet Mr. Israel Vogel, the Director of Food & Beverage. Israel, thank you for keeping us company and entertaining our many questions, as we knew you were a very busy man. We enjoyed everything about our stay, but I think our biggest highlight of our stay will be the service and attention we received from your staff.

Kindly,
Gabriel
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Date of stay: August 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Had a room at the end of the hallway (Higher number), never heard a single noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Propietario at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 31 Aug 2021
Dear gponcedeleon, Thank you for choosing our The Fives Downtown for your recent vacation and for sharing your kind remarks with us. We are delighted to read about the wonderful stay you had with your family. It is very rewarding to know you loved our helpful and friendly staff; we will make sure to recognize their efforts. We look forward seeing you again for another All Senses experience at The Fives. Sensorial regards, Management team The Fives Downtown Hotel & Residences, Curio Collecition by Hilton
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Frank W wrote a review Mar 2020
Charleston, West Virginia
3.0 of 5 bubbles
I’ve just returned from four days at Playa del Carmen staying at the The Fives Downtown Hotel & Residences, Curio Collection by Hilton.
The positives;
The staff was friendly, attentive and well trained. Many remembered guest names.
The hotel is only a few (maybe two) years old, so it’s in excellent condition.
The rooftop pool and bar are outstanding with a view of the town and the ocean.
The beds (like all Hiltons) are comfortable as are the pillows.
The cons;
As a Hilton gold member I’m used to getting free and good breakfasts at any location. At this hotel you’re given a coupon for a limited continental breakfast. Limited being the key word. What’s offered is four or so trays of fruit, no bread, nothing of sustenance. The hotel offers a full breakfast bar (about what is offered at a Hampton Inn for free to any guest) for an additional $13.58 US or $285.00 MX per person. There’s no mention of this up charge on the web site. A four night stay cost me $54.32 for breakfasts that Hilton tells me should have been at no cost to a gold club member. For this reason I won’t go back to this Hilton. There are lots of good hotels in Playa with good breakfasts that do not feel they have to play a gotcha game.
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Date of stay: March 2020
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerSevices, Manager at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 11 Mar 2020
Dear Frank W, Thank you for sharing your feedback regarding your recent experience at The Fives Downtown. It is always important to read about how much our Hilton Honors members enjoyed their stay with us. We are glad to know that our impeccable accommodation and service had such a positive impact on your stay. We appreciate your honesty and are disappointed to read that our breakfast service did not meet your expectations as a Hilton Honors Gold Member. While our continental breakfast is universal, we are truly sorry we failed to meet your expectations on this particular matter. We thank you for your valuable feedback, please know that we will discuss your comments with our team to continue improving our services. We hope to have the opportunity to host you in the near future for a stay that truly surpasses your expectations. Regards Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
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Andede27 wrote a review Jan 2020
Cluj-Napoca, Romania
+1
5.0 of 5 bubbles
We had a very pleasant stay at this hotel for our first part of our Mexico holiday. The room was clean and very big. We had everything we needed in the room including coffee tablets every day.
We stayed in the junior suite - it has a dormitory, a sitting area with a couch and a coffee table, a small kitchen with a dining space and a very large bathroom.
The staff was very helpful and nice.
We had continental breakfast included which is coffee, juice and a platter of fruits. If you need more you can order from the a la carte menu - a good breakfast would be around 100-160 pesos.
Last but not least, the infinity pool is really nice and we totally recommend the nachos!!!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerSevices, Gerente at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 30 Jan 2020
Dear Andede27, Thank you for choosing The Fives Downtown and sharing your kind remarks. We are glad you enjoyed our facilities and service. We will share your comments with our staff to motivate them continue doing their best and we look forward your next visit to The Fives Downtown Hotel & Residences! Kindly, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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Staples191919 wrote a review Jan 2020
Edmonton, Canada
3.0 of 5 bubbles
Below is a copy of the email I sent the hotel today.
It has to do with a party held at the hotel while we were there.
The property is okay. Clean, centrally located, well staffed. If you are going on a package realize everything extra costs $. The pool area is small and there are limited loungers. My biggest issue is with the management and how they prioritize their patrons

Now the letter/email

First your establishment should be ashamed that the manager could/ would not even come out and talk to guests that had issues with the party held on the roof the evening of January 16.
Apparently the party goers mean more to the hotel than their guests. Otherwise you would not have submitted your paying guests to the noise to set up,hold, and take down this party. Did you not consider the noise that would permeate throughout the building.
Considering you could put a flyer in every door of the hotel regarding the event you should have at a minimum compensated every guest with a full breakfast like you did for some of the guests. Yes. The rest of us found out that certain people got some compensation. That is not fair as we ALL had to put up with the party.
And by the way, when I asked about the noise etc., asking if I wanted to change rooms is not a solution to this problem. Where could I have gone that was quiet? Another hotel is the only solution I saw!

Sent from my iPad
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Date of stay: January 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerSevices, Gerente at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 22 Jan 2020
Dear Staples191919, Thank you for sharing your feedback in regards to your recent experience. Our goal is to provide our guests with exceptional service and we are therefore disappointed to hear that the service you received did not meet your expectations. As a loyal Hilton Honors member you are among our most valued guests and we consistently strive to achieve high standards of service and regret we failed to meet your expectations on this particular occasion. It is extremely important for us to receive comments from our valued guests as it enables us to continually improve the standards we always look to exceed. Please accept our sincerest apologies for the inconveniences you encountered and please know we look forward to a future opportunity to deliver a level of performance you have every right to expect from The Fives Downtown Hotel & Residences. Best Regards, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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Answer from Thomas Reprich
Singapore, Singapore1,095 contribution174 helpful votes
Yes they supply great amenities (including bathroom supplies) and they are on the ball when it comes to efficiency.
Naaz T wrote a tip 17 Jun
3 contributions3 helpful votes
5.0 of 5 bubbles
"You will love the fives curio👌👌👌👌👌 "
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pluis wrote a tip 15 Jun
Valladolid, Mexico11 contributions
1.0 of 5 bubbles
"If you want all inclusive, go to a proper all inclusive, which this is not. The beds are good, the rest is rubbish. Rooms outdated."
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Ang B wrote a tip May 2024
Brisbane, Australia282 contributions2 helpful votes
4.0 of 5 bubbles
"Don’t get breakfast Get a room away from street"
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Natale P wrote a tip May 2024
Montreal, Canada26 contributions6 helpful votes
5.0 of 5 bubbles
"You got to try there Nachos best I had "
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Michael B wrote a tip May 2024
queens, New York, United States54 contributions42 helpful votes
5.0 of 5 bubbles
"Close to everything"
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Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
£89 - £118 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE FIVES DOWNTOWN HOTEL & RESIDENCES, CURIO COLLECTION BY HILTON - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Which popular attractions are close to The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Nearby attractions include Quinta Avenida (0.3 miles), L'Ambassade (0.3 miles), and 3D Museum of Wonders (0.2 miles).
What are some of the property amenities at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Conveniently located restaurants include Osteria De Roma, Fusion Beach Bar Cuisine, and Taqueria Los Chachalacos.
Are there opportunities to exercise at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton have airport transportation?
Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Fives Downtown Hotel & Residences, Curio Collection by Hilton located near the city centre?
Yes, it is 0.6 miles away from the centre of Playa del Carmen.
Are pets allowed at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
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