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HM Playa del Carmen

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HM Playa del Carmen
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422 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Santa Rosa, California
Reviewed yesterday NEW

Close to beach and walking. Nice pool. Great breakfasts. Staff was helpful and responsive.- Raul at the pool bar was kind, attentive, and efficient. It would have been nice to have sitting area in the room. Great place.

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Helpful?
Thank PlayadelCarmen17
Reviewed 6 days ago NEWvia mobile

I had a very great experience on my staying, the location is so close to 5ta av, the pool is nice, is a hotel for go out and have fun, they had a good staff, is very clean. My friends and I met a guy name Kevin, he's the best Barmen on the hotel and playa.

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1Thank Stephany M
Moose Jaw, Canada
Reviewed 1 week ago NEW

Spent a week here from Jan. 28th - Feb. 4th 2017. The location is perfect for beach, restaurants, and shopping on 5th Avenue. (You can see the Quinta Alegria mall from the front of the hotel - just 2 blocks down.) When you're ready to get away from the hustle and noise of 5th Avenue, this hotel is like a...

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1Thank Danmeri
Washington DC, District of Columbia
Reviewed 1 week ago

We got everything we could want from a hotel and really a vacation from this boutique hotel. The main thing is the hotel is in a very safe location, very close to the beach and very close to the 5th avenue. Anyone who has been to Mexico at least once in their life is aware of how helpful and hardworking...

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Thank Bethparks2011
Manchester, United Kingdom
Reviewed 2 weeks ago

All the staff at the hotel were excellent and nothing was too much trouble, Israel welcomed us each morning to our breakfast table and was so helpful and gave useful information on things to do nearby. He recommended a day trip to Tulum to see the Mayan ruins, we were so blown away by the beauty of the beaches we...

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Thank Elizabeth06David18
McAllen, Texas
Reviewed 2 weeks ago

My husband and I spent the weekend in Playa del Carmen, we loved the installations, the pool area is a great space to take sunbaths while enjoying a cocktail made by the great bartenders Kevin and Raul (try the chelada with Sol beer). The rooms are spacious and with a very comfortable bed, the bathroom is huge! the rooms are...

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1Thank Silvia d
Sarasota, Florida
Reviewed 3 weeks ago

After a long journey we arrived late at night and the welcome of the evening staff was second to non. In the morning went to the beach and found a lovely clean beach with plenty of space to relax. Had a problem with ants in the room and the staff sorted out the problem within minutes. Drinks great and met...

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2Thank arturosol078
New York City, New York
Reviewed 3 weeks ago

No better place to escape freezing nyc than playa del carmen, the food is amazing, the beaches are perfect, its sunny all day every day. Now i stayed at HM for the first time and had a great experience, the hotel was full but it did not feel packed. Its a close enough walk to 5th Ave although i recommend...

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Thank JayNiel09
Denia, Comunidad Valenciana, Spain
Reviewed 3 weeks ago

The hotel has a really stunning pool area, and is in a great location for getting out and around Playa and the surrounding areas. Big comfy room, with big bathroom. The food is distinctly average, both the breakfasts and food ordered at the bar. Better to eat out!

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1Thank Feelgreatbreaks
Ensenada, Mexico
Reviewed 3 weeks ago via mobile

Great place to stay in Playa Del Carmen. Steps from all the action of town (without the noice). Close to the beach. Clean. Great service from all the staff, great bartenders and very nice pool. Would definitely stay again!

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1Thank bahamima

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £81 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Mexico/Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
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Questions? Get answers from HM Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the first floor, room was quiet and of good size for a couple, the second floor has larger rooms with a balcony.”
 of 5 bubbles 476silviad, 1 Feb 2017 | Read review
“Try and get a room on the 2nd flr so you only have to walk up 1 flight of stairs”
 of 5 bubbles LeroyManning, 1 Jan 2017 | Read review
“Balcony, quiet room towards the side street, no noise from the pool”
 of 5 bubbles , 29 Dec 2016 | Read review
“Selet room with balcony, little noiser but more view”
 of 5 bubbles shapers2014, 28 Dec 2016 | Read review
“ground floor rooms 100 onwards or rooms 300 but at the front of the hotel.”
 of 5 bubbles JonRoberton1974, 22 Dec 2016 | Read review
5 of 5