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HM Playa del Carmen

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Av. Constituyentes No 180, Playa del Carmen 77720 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (945)
Pool & Beach (165)
Room & Suite (160)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from HM Playa del Carmen
Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#54 of 283 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice

Looking for a place to stay in Playa del Carmen? Then look no further than HM Playa del Carmen, a romantic hotel that brings the best of Playa del Carmen to your doorstep.

Rooms at Carmen Hotel provide a flat screen TV, air conditioning, and a refrigerator, and guests can stay connected with free internet access.

In addition, while staying at HM Playa del Carmen guests have access to 24 hour front desk, a concierge, and room service. You can also enjoy a pool and free breakfast. Need a place to park? Free parking is available at HM Playa del Carmen.

Close to some of Playa del Carmen's most popular landmarks, such as Nuestra Senora del Carmen Catholic Church (0.7 mi) and Galeria Luis Sottil (1.2 mi), Carmen Hotel is a great destination for tourists.

While you’re here, be sure to check out some of the Italian restaurants, including La Famiglia, Casa Sofia Playa del Carmen, and 500 Gramos Grill, all of which are a short distance from Carmen Hotel.

Playa del Carmen is also known for some great ancient ruins, including Zona Arqueologica Playa del Carmen, Monica, and Viajes 307, which are not too far from HM Playa del Carmen.

We’re sure you’ll enjoy your stay at HM Playa del Carmen as you experience everything Playa del Carmen has to offer.

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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Baggage storage
Concierge
24-hour front desk
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Shops
Sun loungers / beach chairs
Sun terrace
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Laptop safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
1,055Reviews58Q+A65Room tips
Traveller rating
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Popular mentions
Daniela B wrote a review 16 Jan
2 contributions
Excelente!!!! The whole team in HM was amazing! Only two blocks from 5th Avenue, super close to the beach, nice pool, bedroom and hospitality. We loved being there and the people super kind and help us with everything we needed. I have to come back!
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Date of stay: January 2021Trip type: Travelled with friends
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Tarfa A wrote a review Dec 2020
4 contributions2 helpful votes
The ameneties are minimal. Good location however we ordered a bucket of ice and some glasses and they said they cant deliver on christmas eve. Which is honestly weird. Untop got bed bug bites makes me wonder.
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Javier Almodóvar, Propietario de posadas at HM Playa del Carmen
Responded 4 weeks ago
Good afternoon dear Tarfaa2020, First of all thank you very much for your comments. Regarding the bucket of ice and the glasses the bar assured me that they delivered it to you but that you first said you wanted a "gelera" which is for the beach and the hotel does not have that type. About the bugs I can confirm you 100% that the hotel is totally desinfected every week so maybe were mosquitos because are very typical in tropical countries. Im sorry about that but we hope to see you soon again and you wil check our improvements. Many thanks. Best regards.
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Piera R wrote a review Dec 2020
Verona, Italy8 contributions2 helpful votes
The hotel is very nice and clean. Very well located. Almost right on 5th Avenue and super close to the beach. Breakfast was included and it was very good. Very polite and welcoming staff. We would go back there! and we reccomend it.
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Date of stay: November 2020
Value
Location
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Response from Javier Almodóvar, Propietario de posadas at HM Playa del Carmen
Responded 4 weeks ago
Dear 253pierar: Thank you so much for the good comments and the recomendation, in HM Playa del Carmen we always look forward to exceed our guest satisfaction. We hope to see you soon again!!!
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Sarah Charles wrote a review Dec 2020
Melbourne, Australia54 contributions48 helpful votes
I had no expectations of this place upon arrival, however boy was I pleasantly surprised ! The hotel itself is a modern , boutique style with its focal point the beautiful pool and bar area with great lounges and swinging chairs. The rooms are spacious, tastefully furnished with a clean, modern, beach vibe and the bed is comfortable. Staff are incredibly friendly and always up for a chat or to help you with any request. The breakfast which was included is outstanding with made to order breakfast options, the huevos rancheros is a must. I will most definitely be returning here when possible and recommending this place to friends and family
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Date of stay: January 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Javier Almodóvar, Propietario de posadas at HM Playa del Carmen
Responded 4 weeks ago
Dear Sara, We are really pleaseant to hear that we have exceed your expectations. We always try to comply with our guest satisfaction in all senses so they can have the best experience possible. We look forward to see you again and your familiy in our urban oasis!!
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Ajones709 wrote a review Jun 2020
4 contributions4 helpful votes
Poor service all around, even at reservations before getting to the hotel they would not respond in a timely manner or with complete information, found it all frustrating. There was an issue with the shower flooding all over the room as well every time I used it, so after all the floor was wet and sticky and made getting dressed at night difficult. Very close location to the main town that is very true and pretty decorations.
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Date of stay: January 2020
Value
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1 Helpful vote
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PRICE RANGE
US$74 - US$147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carmen hotel playa del carmen
FORMERLY KNOWN AS
Carmen Inn
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
91
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Frequently Asked Questions about HM Playa del Carmen
Which popular attractions are close to HM Playa del Carmen?
Nearby attractions include Playacrawl (0.3 miles), Ambarte (0.1 miles), and Coco Bongo Playa del Carmen (0.2 miles).
What are some of the property amenities at HM Playa del Carmen?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at HM Playa del Carmen?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at HM Playa del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at HM Playa del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to HM Playa del Carmen?
Conveniently located restaurants include Harry's, Porfirio's Restaurante, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at HM Playa del Carmen?
Yes, guests have access to a pool and a fitness centre during their stay.
Is HM Playa del Carmen located near the city centre?
Yes, it is 0.08 miles away from the centre of Playa del Carmen.
Which languages are spoken by the staff at HM Playa del Carmen?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to HM Playa del Carmen?
Many travellers enjoy visiting Zona Arqueologica Playa del Carmen (1.0 miles).