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HM Playa del Carmen

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HM Playa del Carmen
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335 Reviews from our TripAdvisor Community

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Showing 138: English reviews
Toronto, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 days ago NEW

I checked into HM on Thursday November 17th alone, as I was staying with someone who already lived in Playa. I arrived several hours before check in and they unfortunately had no rooms available early. I spent a lot of the day with a book in the pool and it was beautiful and the temperature was perfect. When I finally... More 

Helpful?
Thank Stephanie A
1 review
Reviewed 3 days ago NEW via mobile

Nice hotel and professional staff. The location is great, close to everything. Breakfast is nice. it is very quiet except the AC which is very loud. It is 5min walk to the Mamitas beach. I highly recommend this hotel.

Helpful?
Thank Yassine M
1 review
Reviewed 1 week ago

the hotel is very very clean and the rooms are spotless , the location is very good place for attractions and beaches . and the people in the hotel are so friendly there are a couple who stud out thow , kevin , yamily , raul , isreal and all the other waiters are lovely too

Helpful?
Thank Tony B
Nottingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Me and my boyfriend have spent 7 days in this beautiful resort 5 minutes walk from the beach. We wanted a place where we could relax away from the hustle of Cancun, but still having a range of life around us. With this in mind the Hotel was perfect. Our room was very modern and always immaculate with a HUGE... More 

Helpful?
Thank UK_AdamH
netherlands
Level Contributor
103 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 1 week ago

Very new hotel with a very good lay out and a great pool. Rooms are immaculate and really nicely done. The bathroom in particular is nice. Breakfast is very rich and plenty of things to choose from. If anything you could say that it is a bit away (say 5 minutes) walk from the beach but that would really be... More 

Helpful?
Thank hansNetherlands
Scarborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Just finished a holiday at this hotel which is central to everywhere you want to go in playa del Carmen , the staff were fantastic , friendly and very helpful , Breakfast staff with Isreal and everybody tending to us like a 1st class restaurant , the room staff cleaned the immaculate bedrooms above and beyond , the bar staff... More 

Helpful?
2 Thank _j_g_h_1955
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We spent 5 blissful days at this hotel in PDC. Not only is the hotel itself beautiful, but the staff and breakfasts and pool made it such an easy, relaxing, carefree time for us. The staff helped us so much with directions, advice, reservations, double checking pick ups etc. Mar and Jorge were especially helpful--such professional and caring people. The... More 

Helpful?
1 Thank trippyyippy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

I've visited Playa del Carmen in the middle of November with two of my friends. The service in hotel since we came until the last moment was just perfect. Double room big enough for 3 people with 2 big beds, TV, amazing bathroom with big beautiful shower. Swimming pool area was just unbelievable and the pool bar, which had access... More 

Helpful?
2 Thank Pavlina S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Spent a few nights here with my wife (honeymoon) And the locations, service and people were awesome! - breakfast is quite delicious also! Special mentions: Israel - thanks for helping us with our Spanish and really helping us kick off the day at breakfast Esmeralda - thanks for keeping our room tidy :)

Helpful?
1 Thank Jeffrey Q
Southampton, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I wanted to vacation in Playa del Carmen because of the easy flight and the nice beaches, but I didnt want the very loud / teenager experience of Mexico, so HM was a perfect mix. The hotel is redone, the decoration is modern but authentic, my room was clean with a nice flat screen tv and large bathroom, and the... More 

Helpful?
2 Thank maryryan2016

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Concierge

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £87 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Mexico/Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
6 questions
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See all questions (6)

Questions? Get answers from HM Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with balcony”
 of 5 bubbles T0ETtonyb, 26 Nov 2016 | Read review
“rooms facing front on the Ave were quiet, yet had wonderful terraces--not a view tho”
 of 5 bubbles trippyyippy, 20 Nov 2016 | Read review
“There are no lifts, request ground floor if you have mobility problems”
 of 5 bubbles Lindaloo2015, 1 Nov 2016 | Read review
“Room 105 was centrally located and on ground floor, great spot!”
  • Loved my room number 105
 of 5 bubbles dogsrule, 21 Oct 2016 | Read review
“No elevator!”
 of 5 bubbles Alejo84FL, 15 Oct 2016 | Read review
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