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Royal Hideaway Playacar

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Traveller (5123)
360
Panoramas (60)
Dining (700)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in pampering and body treatments. Personalzied service and attention to detail set this resort a world apart.
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Property amenities
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Adult pool
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Charming
Romantic
HOTEL CLASS
Hotel links
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Special Offer:55% off
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5,756Reviews
5,437Photos
809Q+A
100Room tips
Traveller rating
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Popular mentions
My wife and I desired to go to Mexico for a post retirement getaway. We picked the Royal Hideaway Playacar as our destination. A poor choice. When we arrived, no hot tubs on the property were operational. I thought I'd try a steam or a sauna. The steam room was out of service.
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Response from Community M, Gerente at Royal Hideaway Playacar
Responded 2 days ago
Dear Mr. Jahill, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
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Hotel's Favourite
Just home form our 17th trip to RH, and by leaps and bounds, this was the best trip ever. Starting at checkin, where we were so pleasantly surprised to be treated to an EXTRA special room, thank you Edith!!!The resort remains beautiful as ever, and the new blue based lagoon
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Review collected in partnership with Barcelo Hotels & Resorts
Response from Community M, Gerente at Royal Hideaway Playacar
Responded 18 Dec 2018
Dear Djmfoodies, Firstly we would like to thank you for choosing our hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our Executive Chef Alejandro Sanchez as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards!
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Just returned from our annual girl's trip to the Royal Hideaway. We have been going to this hotel for the past 11 years and while we did have some issues with our rooms, overall, the trip was wonderful. It is an older resort and the buildings could use some
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Response from Community M, Gerente at Royal Hideaway Playacar
Responded 2 days ago
Dear Mrs. Nancy, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
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Need improve on the beach cleaning ,food good but only one place was open for breakfast and lunch 5days on 7 days stay! Not like previous trip. Night entertainment was also missing for the first 3 nights
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Review collected in partnership with Barcelo Hotels & Resorts
Response from Community M, Gerente at Royal Hideaway Playacar
Responded 2 days ago
Dear Mr. Trek, Thank you for taking the time to share your comments about your recent vacation with us. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
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Just got home from a one week girls trip. We've been coming to RH for our annual girl's trip for more than 10 years. Before landing here we tried several other places, but keep ending up back at RH. I'll try to briefly summarize. Location Located in Playacar (sort of a gated
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Response from Community M, Gerente at Royal Hideaway Playacar
Responded 2 days ago
Dear Mrs. Chiflicka, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
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This is what was considered a pool view
Photo provided by managementRoyal Hideaway Playacar
Guest room
Photo provided by managementRoyal Hideaway Playacar
Guest room
Photo provided by managementRoyal Hideaway Playacar
Guest room
Photo provided by managementRoyal Hideaway Playacar
Guest room
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123456123
Any sargassum us removed immediately. Mother Nature has her own ideas with good and bad days. There are days when the water is gorgeous . The beach is deep, wide and shares a unique property whereby the sand remains cool. It is free of rocks on the beach and in the water. There are coverings and palm trees should you wish shade. I hope this is helpful,
0 votes
The saunas were working when we were there. There are small whirlpools by the pool that are not heated. There is a large hot tub near the smaller pool that is heated.
0 votes
Getting concerned as well....will be there the last two weeks of March and the recent number of negative reviews does not bode well....considering looking at alternatives...any suggestions?
1 vote
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123456162
"Stay in the villas toward the middle pathway--buildings 25,26, 31."
"Upper level quiet location ... if this is what you wish."
"Don't opt for "pool view" unless you verify it's the swimming pool"
"3rd floor room. Vaulted ceilings. More private terrace"
"All the rooms were beautiful, it depends what you’d like to see from the balcony. "
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PRICE RANGE
US$320 - US$577 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hideaway playacar & occidental hotel playa del carmenroyal hideaway playacar and occidental resortsroyal hideaway playa del carmenroyal hideaway mexicooccidental royal hideaway
FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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