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Sandos Playacar Beach Resort

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Sandos Playacar Beach Resort
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11,782 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

It is our 16th year in a row going to this resort and we've watched it grow and improve every year since it's been operated by Sandos. This is a long review, but I really wanted to give you a sense of all the resort offers... This resort is just South of Playa Del Carmen in a gated community called...

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Helpful?
3Thank Laurie C
Reviewed yesterday NEWvia mobile

When we arrived. We were upgraded to adults only by the check in clerk Mandy. Our stay there was wonderful. It caters to every age. Chairs were readily available. A bit of a walk to buffet but the buffet was worth the walk. Night shows were great and we didn't want for. anything. The batteries died in our safe. They...

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Thank Debbie R
Minneapolis, Minnesota
Reviewed yesterday NEW

This was our 6th year celebrating Valentines and my husband's birthday with Sandos Playacar - another great celebration. The updates to the restaurants were great. Mireia made sure the birthday celebration was great.

Review collected in partnership with this hotel
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Thank heather178
Salem, Va
Reviewed 2 days ago NEWvia mobile

What made this trip is Javieria! She is an amazing asset to Sandos She makes you want to be there! Beautiful beach and resort! Loved our trip!! ha ve ( nickname) made us feel so important loved her! Will be back someday!

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Thank julieenva
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, We are very happy to read of the positive impression Javiera left in you during your recent stay at Sandos Playacar Beach . Thanks for recognizing the good work from Javiera who is indeed one of our finest members. We look forward to seeing you next year. Best wishes, Luis Ramirez General Director

Concord, New Hampshire
Reviewed 2 days ago NEW

seven members of our family went to this resort during the week of valentine's 2017. we had a fantastic week, the room was very nice, we stayed in the select adult section. the adult section, it is quieter and has their own private breakfast and pools. room 9140, which is an end unit on the ground floor. it is a...

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1Thank ycartandjen
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply thank you for the nice review you have written regarding your recent stay at Sandos Playacar Beach Resort. We are very happy to know that you, your relatives and friends had a fantastic stay with us during Valentine’s. You can rest assured that we will keep up...

Reviewed 3 days ago NEW

We are in our 40s with two boys (7 and 4 ½ years old) and we travel at least once a year during the winter to the Caribbean to All Inclusive resorts. We stayed on room 8316 from Sunday Feb 5 to Sunday Feb 12. I would start with the positives: Some members of their team that made our trip...

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2Thank 716franciscoj
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to thank you for the time you have invested to share your review attached with readers of this internet site. We are very happy to see that some of our members were very attentive with you and provided you with good service. We are sorry to see that our...

Burlington, Canada
Reviewed 3 days ago NEW

Went to Sandos Playacar from Feb 11 – 18. rm 2219 (Spent a day at Caracol – separate review for that resort) We used Canada Transfers to get there (separate review) It’s a long review covering a lot of things. As others have mentioned, the resort is huge, too big in fact. We checked in and were asked about if...

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2Thank Lorenzo-de-Canada
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard on behalf of all our members, I want to thank you for the review you have written regarding your recent stay at Sandos Playacar Beach Resort. We are sorry to see that you had some bad experiences with the transportation system. I should mention that the issue you describe is not related...

Reviewed 4 days ago NEWvia mobile

I loved Sandos Playacar. I have been a guest there many times and the staff have always been very attentive and helpful. The food is great. You get what you pay for. Until today. Wednesday the 22nd of February at 10:30am. I was greeted in the entrance by a grumpy security guard who instructed me to park in a parking...

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Thank Geoffrey S
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, I am so terribly sorry to read of the poor impression you took home with you as a result of the situation you described in your review above. I apologize to you on behalf of all our members for the wrong impression our staff gave you which in no way is reflective of our institution neither of how...

Toronto, Canada
Reviewed 4 days ago NEW

Hola! It is partly thanks to TripAdvisor reviewers that we chose this resort for our vacation and then, in preparation, we received great tips for optimizing our stay. So I thought I should pay it forward with some thoughts specific to families of young(ish) kids. We flew with Sunquest via Westjet and had no issues there or back. Coming out...

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14Thank Melmopeott
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to thank you for sharing your views and comments with readers of this internet site regarding your recent stay at Sandos Playacar Beach Resort.. We have read your very comprehensive review for which we deeply thank you for it perfectly describes your overall vacation experience, which has been a...

florida
Reviewed 4 days ago NEW

Visited our resort with my son and wife this year. Perfect weather. Sandos has wonderful worker bees. Everyone has a job to do and they do it with smiles and appreciation of our business. We had 10 days of fun and relaxation. Our main problems when we show up however seem to be the same throughout our Mexico trips, where...

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1Thank galstowell
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, We are happy to know that you had another great vacation with us at Sandos Playacar Beach Resort. We are glad to know that you as members from our vacation club, enjoyed from our services and the attention from the staff. As you could see, we have been working hard to add and improve our services and I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £164 - £374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com and Travelocity so you can book your Sandos Playacar Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#45 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view or poolside in Building 1 or 2 will keep you close to the Beach”
 of 5 bubbles 547lauriec, 25 Feb 2017 | Read review
“some rooms I heard were very and musty, we were fortunate enough to have a great room.”
 of 5 bubbles ycartandjen, 24 Feb 2017 | Read review
“In Family Riviera section, ask for pool view but closer to Haciendas (road noise/view closer to Lobby)”
  • Child birthday decorations
  • Sunrise from Riviera family section room
 of 5 bubbles Melmopeott, 22 Feb 2017 | Read review
“Ocean view or Haciendas.”
 of 5 bubbles EnjoyLife1968, 19 Feb 2017 | Read review
“Love ground floor rooms in Select Club area. Rooms-9132-9137 have shady patios in the afternoon plus easy access from the pool.”
 of 5 bubbles luvsco, 19 Feb 2017 | Read review
5 of 5