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Allegro Playacar

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Allegro Playacar
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4,325 Reviews from our TripAdvisor Community

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Showing 2,468: English reviews
Cherry Valley
Reviewed 3 days ago NEW

this was our second trip to Allegro Playacar.. the changes that they have made are wonderful. the rooms have been updated and are so much nicer. the staff was friendly and remembered you. The Mexican restaurant is not as good as last year, but they have added a oriental restaurant that is excellent. the buffet at night did get a...

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Helpful?
Thank Phyllis S
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is...

Minneapolis, Minnesota
Reviewed 4 days ago NEW

We had an absolutely fantastic vacation at Allegro Playacar! The resort is gorgeous and well maintained. The beach is fabulous! Jorge has an excellent waiter and bartender staff. Breakfast buffets and poolside lunch are a must with Humberto, Bernardo, Alejandro & Emmanual! Abel and Manuel are magnificent bartenders who remember exactly what your preferred drink is! The walk ways and...

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3Thank mccollins33
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We...

Montreal, Canada
Reviewed 4 days ago NEW

The grounds are very well kept, a lot of work being done even in the peak season. They have added an "A LA CARTE" oriental restaurant it is a good idea and the meal and service were very good, but for that they have taken part of the seating area of the BUFFET. What is negative on my part, a...

Review collected in partnership with this hotel
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Helpful?
Thank louisf363
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is...

Scottsdale, Arizona
Reviewed 5 days ago NEW

The service staff was fabulous, friendly, helpful and soon recognized us. We probably doubled tipped in some cases for outstanding service. The food too was wonderful. The buffet was perfect for dinners and only ate 2 times at the other restaurants. Breakfast and dinner both had stations for made to order items. Lunch by the pool was equally as good....

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Helpful?
Thank richrick
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate you sharing your commentary. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and quality. Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. Rest assured we will examine these miscues as...

Hattiesburg, Mississippi
Reviewed 5 days ago NEWvia mobile

My first visit to Mexico and Allegro Playacar made me want to go back soon! I have never shared on Trip Advisor previously but I had to share this trip. The resort staff was 100% friendly and everyone worked so hard to make my trip great. My room was super clean and comfortable. The internet worked great, although my VZ...

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Helpful?
Thank chrisdi73
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We...

Stoney Creek, Ontario
Reviewed 6 days ago NEW

My husband and i enjoyed a beautiful second floor room with hammock overlooking the pool, white sand beach, and blue Caribbean Sea. The grounds are well groomed with decorative shaped greenery, palms, colourful floral, and kept immaculate. Fancy decorative towels were on bed daily. Delicious variety of foods at all meals. All staff were excellent and eager to please. Thank...

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Helpful?
Thank Lucia M
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We...

Kirkland, Washington
Reviewed 1 week ago NEW

We wanted a quiet and sunny vacation to celebrate our anniversary and Valentines Day. The two weeks was enjoyed completely. We have stayed here often and each time it is a new experience. This visit included lots of updates and improvements to the facility. Staff is always great, especially the First Club people like, Santiago, Jose, Julio as well as...

Review collected in partnership with this hotel
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Thank 853jons
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear William G , On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated...

Pittsville, Wisconsin
Reviewed 1 week ago via mobile

We have been going to Playacar area for the past 12 years. Allegro Playacar had a great deal so we booked. We arrived late and were given rooms very near the theatre, we did ask to be moved because of noise, but as a recent review stated the front desk is not very helpful. Kept telling us to come back...at...

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3Thank drydoe
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear Sandra R, We would like to thank you on behalf of the Management and all our staff members for your feedback. One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We would like to invite you to...

Reviewed 1 week ago

I had an awesome time at The Allegro Playacar. At arrival we encountered a little bit of a room mixup, but quickly fixed. Our room was 5203 Close to the pools, beachfront and "lunch bar" Really quiet at night. The room are small but ok, the housekeepers does a marvelous job everyday.My mini bar was resplenished everyday day, sheets/ towels...

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2Thank Caroline L
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear Caroline L, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback of Allegro Playacar. Our goal is to serve all our guests with the highest level of service and satisfaction. So your opinion is an encouragement for all of us! We would be honored to receive you once...

Birmingham, Alabama
Reviewed 1 week ago via mobile

My husband and I spent our 39th Anniversary at this resort last week. This resort sits on an absolutely beautiful beach. It is a small resort and the grounds were very well kept. The 2 pools were very nice and both had plenty of chairs around them. We did have a problem getting a pool towel, even early in the...

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Helpful?
2Thank liv4trvl
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear liv4trvl, We would like to thank you on behalf of the Management and all our staff members for your feedback. One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We would like to invite you to stay...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £117 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
662 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms closest to the pool are the nicest. i would avoid rooms by the stage up front. they are noisy.”
 of 5 bubbles phylliss351, 18 Feb 2017 | Read review
“Lower numbers are close to night time entertainment. Higher numbers close to beach, pools and quiet evenings”
 of 5 bubbles mccollins33, 17 Feb 2017 | Read review
“The rooms are perfect.”
 of 5 bubbles louisf363, 17 Feb 2017 | Read review
“Pay extra to use First Club, it is a good upgrade and provides lots of perks, including the only hot tub on the property. Most of the facility is recently remodeled and the rest is in the process. Good value here.”
 of 5 bubbles 853jons, 14 Feb 2017 | Read review
“If you wish to sleep before 11pm stay away from the 10, 11 and 12 buildings”
 of 5 bubbles rafaelgU3752DJ, 10 Feb 2017 | Read review
5 of 5