We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
28/01/2018 29/01/2018
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Playacar Palace

    Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
    +1 800-635-1836
    Call
    Hotel website
    Save
    Lowest prices for your stay
    28/01/2018 29/01/2018
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
     41 people are viewing this hotel
    US$997Strikethrough price corresponds to the most expensive price returned by our partners for that offer
    US$698
    SAVE US$299
    US$997
    US$698
    Traveller (4793)
    Pool & Beach (902)
    Storyboard
    Overview
    • Excellent76%
    • Very good18%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “ferry to cozumel” (350 reviews)
    “luna lounge” (164 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Playacar Palace
    Offers & Announcements: $1500 Resort Credit
    Hotel deals
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    28 Jan29 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 5 partner sites to see rooms from US$698.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "f2a444c9f94e42fa9a2ad6132d533de0", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":155824,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[75179768],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":1,"year":2018},"checkout":{"day":29,"month":1,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":698,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"f2a444c9f94e42fa9a2ad6132d533de0","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":997,"lowestMetaPrice":698,"additionalPartner":false,"highestMetaPriceDisplay":997,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":997,"lowestMetaPrice":698,"highestMetaPriceDisplay":997,"hotelName":"Playacar Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImYyYTQ0NGM5Zjk0ZTQyZmE5YTJhZDYxMzJkNTMzZGUwIiwiQUlLIjoiZjk5NGNmZGQ1YTZiNDExZTgwMTM4ZTAyZGQ4NjcyOWUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "28/01/2018", "checkOut": "29/01/2018", "lowestPrice": "US$698", "hasDates": true, "hacComplete": true, "contentIdMappings": {"75179768":"GetARoom","65676873":"Hotwire","79411902":"CheapTicketsEWS","78859461":"OrbitzEWS","32698597":"Expedia","109239403":"HotelsCom2IB","53908634":"TravelocityEWS","101630082":"IB_Seekda_1FulNOL"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a ReviewReviews (4,711)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 3,772 reviews

    Reviewed 2 days ago

    We just returned several days ago from spending a week at the Playacar Palace. It was our second visit and overall, we cannot recommend it highly enough. There were some very minor issues, including bad service one evening in one restaurant and bad timing on...More

    Thank morgdog
    Response from GM_Playacar_Palace, Gerente at Playacar PalaceResponded yesterday

    Dear morgdod, Thank you so much for being such a loyal guest to the Palace Family. I feel happy to learn you enjoyed your overall stay, it is amazing to read that you liked our restaurants since all the menu enhancements where done in order...More

    Reviewed 3 days ago via mobile

    I celebrate my friends birthday with her every year. This is our favorite place. Delicious drinks and food,beautiful pool and beach right off of 5th Ave. Pearla kept our drinks full and greeted us by name every day. Very clean. The staff is always scrubbing...More

    1  Thank Jane_Lustig
    Response from GM_Playacar_Palace, Gerente at Playacar PalaceResponded yesterday

    Dear Jane_Lustig, It is always a pleasure receiving you at your home away from home, thank you so much for being such a valuable guest to the Palace Resort family and for your kind words, we all feel happy by learning you enjoyed the enhancements...More

    Reviewed 4 days ago

    We had a great trip to Playacar Palace Resort! This was our second time there. The resort just went thru some renovation and the rooms were great! Very clean, Hot water for showers every day, comfortable bed. Oh and fantastic food! We were greeted one...More

    2  Thank Mary Kay R
    Response from GM_Playacar_Palace, Gerente at Playacar PalaceResponded yesterday

    Dear Mary Kay R, Thank you so much for taking the time to share your experience, I feel so honored by reading your review and I really appreciate your time to try the special dinner that the Chef Juan David has done for you and...More

    Reviewed 6 days ago via mobile

    My husband and I went to Playacar Palace for 10 days Nov 29 - Dec 8, 2017. Yes it was one day after they opened after a major hotel renovation but we still had a wonderful holiday. The staff were awesome and the service was...More

    4  Thank Crafter7898
    Response from GM_Playacar_Palace, Gerente at Playacar PalaceResponded yesterday

    Dear Crafter7898, First I want to thank you for being such a valuable guest to Playacar Palace, Reading this kind of comments from someone who is part of the Palace family and owner,makes us feel so proud from the team, we all feel so happy...More

    Reviewed 6 days ago

    The kids were home from college and we decide needed a last minute getaway. We typically try to stay away from the crowded all inclusive resorts with thousands of people lining up for food and activities and fighting over beach space. To us they are...More

    4  Thank Jay K
    Response from GM_Playacar_Palace, Gerente at Playacar PalaceResponded yesterday

    Dear Jay K, Thank you for sharing you detailed review with the Tripadvisor comunitty, we really apreciate all the feedback and your kind comments about all of us, I must emphasize that we all feel so honored firs of all for giving us a try...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free Parking
    • Beachfront
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$459 - US$868 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Family Hotel in Playa del Carmen
    • #11 Romantic Hotel in Playa del Carmen
    • #15 Top resorts Hotel in Playa del Carmen
    • #19 Spa Hotel in Playa del Carmen
    • #22 On the Beach Hotel in Playa del Carmen
    • #23 Luxury Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 201
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Priceline, Orbitz, Travelocity, Evoline ltd, getaroom.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Playacar Palace Hotel Playa Del Carmen ,
    • Playacar Palace Mexico/Riviera Maya - Playa Del Carmen ,
    • Playacar Palace Resort
    Add Photo Photos
    Traveller (4793)
    Pool & Beach (902)
    Room & Suite (846)
    Dining (714)
    Hotel & Grounds (2423)
    Business Centre & Event Rooms (44)
    Bathroom (37)
    Family and Play Areas (24)
    Nearby
    Nearby HotelsSee all 215 hotels in Playa del Carmen
    Koox All 4 U Hotel & Hostel
    1 review
    .18 miles away
    Hotel Hacienda del Caribe
    351 reviews
    .24 miles away
    Hotel Peter Pan
    1 review
    .24 miles away
    Popol Vuh
    161 reviews
    .24 miles away
    Nearby Restaurants
    El Tenedor
    533 reviews
    .10 miles away
    Sr. Dan's Margarita and Sports Bar
    242 reviews
    .09 miles away
    Senor Frog's Playa del Carmen
    1,568 reviews
    .09 miles away
    Sushi Lalo wey
    210 reviews
    .12 miles away
    Nearby Attractions
    Jetpack Adventures
    107 reviews
    .06 miles away
    Nuestra Senora del Carmen Catholic Church
    1,134 reviews
    .17 miles away
    Riviera Maya
    813 reviews
    .07 miles away
    Parque Los Fundadores
    2,198 reviews
    .14 miles away
    Ask a question
    Questions & Answers
    Smitchik
    19 January 2018|
    Answer
    Response from PR Manager P | Property representative |
    Dear Smitchik, Thanks so much for your preference for Playacar Palace, plese note that we have sent you a message with the email of our Telemarketing department that can provide you with the tour information and help... More
    0
    Votes
    Laura S
    16 January 2018|
    AnswerShow all 2 answers
    Response from PR Manager P | Property representative |
    Dear Laura S, Thanks for your interest in Playacar Palace, we are fully functional and open, the Mayan Restaurant is providing a tasting menu in two seatings (6 and 8 pm). Please note that due to the lay out of the... More
    0
    Votes
    Room Tips
    "The Yucatan dining experience is incredible"
    Read review
    "Walk out suites are amazing and worth the extra $$ if you can afford it"
    Read review
    "For a quiet room, request the south end of the resort, preferably on the 4th or 5th floor."
    Read review
    "ocean view was great"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing