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Playacar Palace

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Traveller (354)
Dining (164)
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Overview
  • Excellent86%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“luna lounge”(10 reviews)
“pool concierge”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Playacar Palace
Special Offer: Package Deal
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Offers from Playacar Palace
Special Offer: Package Deal
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (271)
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Traveller rating
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1 - 5 of 235 reviews
Reviewed 2 days ago via mobile

Great location, friendly staff, clean rooms. This was booked and paid for as part of a work trip. Upon arriving there, we were warmly greeted and went to a separate area as a group check in and it was very efficient. Most of us tired...More

Thank Tan T
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Tan T, We are thrilled to read that you have nothing but wonderful comments about your stay and that you have enjoyed our priviledge location, with the amazing attention and excellent service of our staff. Once again, thank you for your visit and wonderful...More

Reviewed 3 days ago

I will write my review based on what I think it's the basic things I hope to find in an Hotel, so will try to make it very easy and simple to read. Location: right on the beach, 45 mins drive from Cancun International airport,...More

2  Thank Nuno V
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Nuno V, Thank you for the very kind description of the amazing and exceptional service, food offerings and features we have here, we sincerely appreciate all of your feedback. It is a pleasure to know that all the staff is recognized by our valuable...More

Reviewed 3 days ago

We just finished 10 glorious days at Playacar Palace resort. The remodel looks great. Little details added that if you have not been here before you probably would not notice. Like the added hand rail down the middle of the stairs to the Cafe. We...More

Thank Kelli W
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Kelli W, At Playacar Palace we aim to provide the highest quality of service delivered with a sense of warmth, friendliness, pride, and passion. We are extremely glad to read that we were able to provide a unique vacation experience that exceeded by far...More

Reviewed 4 days ago

We took our first trip to Mexico and stayed at Playacar Palace with family. Our trip was amazing! The hotel is perfectly located, the rooms are great but the staff made the experience memorable. Dionicio was perfect. He greeted us every morning with his quiet,...More

Thank Ron R
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Ron R, We truly appreciate the time you took to share the comments of your amazing first stay with us and your first time in our beautiful country. We are very glad to come to know by your excellent review, that you had a...More

Reviewed 5 days ago

I'll start by saying that the resort is still a nice resort to visit. Customer service, for the most part was good. Our issue was the beach lounging area for the VIP members. We prefer being on the beach instead of the pool. We have...More

1  Thank tcmiller89
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Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$379 - US$748 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$379 - US$748 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (354)
Dining (72)
Pool & Beach (55)
Room & Suite (46)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
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Heidi D
21 May 2018|
Answer
Response from Nuno V | Reviewed this property |
You only have dress code in some restaurants. But it’s smart casual. To the Buffet or the Brazilian one you can wear whatever you want. No dress code at all. I used smart shorts every evening for dinner and beach wear for... More
1
Vote
20 May 2018|
Answer
Response from PR Manager P | Property representative |
Hello, I would like to thank you for your preference for Playacar Palace, I have sent you a private message with my contact information in order to help you with any question or assistance you may need. Please note... More
0
Votes
Room Tips
"Loved the ground floor as it was convenient to everything but be prepared for two beds and no king."
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"Almost all the rooms are ocean/pool view. All rooms have in room safe, drinks, beer, top shelf drinks."
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"Spacious and comfortable."
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"Ask for a high floor and balcony."
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