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Playacar Palace

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Traveller (458)
Dining (178)
Storyboard
Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent86%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
4 Star Hotel
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the...
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Location and contact
Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Hotel website
11.7 miles to Cozumel Airport
95 restaurants are within a 0.25 mile radius
3.9 miles from Xcaret Park
View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (408)
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Traveller rating
295
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1 - 5 of 345 reviews
Reviewed 3 days ago via mobile

Josefina in the Lobby Bar was fantastic!!! Super friendly and amazing service! Also, Abigail in Customer Relations is over the top! She remembers us each time we return to this location and goes above and beyond to make our stay phenomenal! Guerimo and Gaby at...More

Thank Buffy W
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Buffy W, Thank you so much for your kind words toward the Playacar Palace Family, I completely agree with you, Josefina, Abigail, Geronimo, and Gaby are a true asset to our Resort, they really look after our guests needs thus they represent Playacar Palace...More

Reviewed 4 days ago via mobile

Josefina is a wonderful and polite waitress who recommended the Mexican Rush drink for us!! It was a very good recommendation and we enjoyed who her personality and service. I highly recommend the resort and this drink :)More

Thank marcush705
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear marcush705, We would like to thank you for making Playacar Palace your vacation destination and for also sharing your positive feedback including your recommendation. It is our pleasure to have hosted you on an amazing vacation. We are delighted to know that Josefina's excellent...More

Reviewed 5 days ago

April 2018 Returned from a glorious 8 days at Playacar Palace. We made a last minute decision to go and celebrate a 60th birthday, and let me tell you our Playacar family did not disappoint! Starting with a smooth check-in with Fernando, then onto our...More

Thank Angela C
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear Angela C, We at Playacar Palace are profoundly grateful to you for entrusting your celebration vacation to us. We thank you for your preference and are thrilled to know that we delivered at the expected Palace standard and in doing so, inspired such great...More

Reviewed 6 days ago

We have just spent 10 nights at Playacar Palace. We have stayed here at least 7 times in the past 10 years. I will say that Perla who works at the pool as a server remembers me and my friends and family every time we...More

1  Thank carolminnesota
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear carolminnesota, It was our pleasure hosting you during your 10 nights stay. We continue to work diligently towards maintaining the five-star quality according to the "Palace Life" and fitting to you our valued repetitive guests, thank you for your loyalty and your trust on...More

Reviewed 6 days ago

We stayed @ Playacar Palace June 2018. We stayed there last June and enjoyed it so much we had to return. Yes, the seaweed was a huge problem, but the staff did everything in their power to clean it up. Cannot fault the hotel or...More

Thank Jim T
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear Jim T, We are delighted that you have chosen Playacar Palace to be your vacation destination. Appreciation is extended for the time you have taken to post such a positive feedback on TripAdvisor of your recent vacation experience. We are elated that our Team...More

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About
Description
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and ...More 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Travellers' Choice2018 Winner
Contact Information
Hotel Style
Spa
,
Top resorts Hotels
,
Family
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Awards & Recognition
Travellers' Choice2018 Winner
Travellers' Choice2018 Winner
Hotel Style
Spa
,
Top resorts Hotels
,
Family
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Travellers' Choice2018 Winner
Contact Information
Hotel Style
Spa
,
Top resorts Hotels
,
Family
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Travellers' Choice2018 Winner
Contact Information
Hotel Style
Spa
,
Top resorts Hotels
,
Family
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (458)
Dining (86)
Pool & Beach (67)
Room & Suite (56)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (7)
Questions & Answers
Ask a question
connie6827
11 July 2018|
Answer
Response from Cathy W | Reviewed this property |
Yes, snacks at the pool bar all day. Good stuff like shrimp ceviche, wraps, nachos, chicken wings, pizza. Wait stuff brings it right to your lounger
1
Vote
Susan P
9 July 2018|
Answer
Response from PR Manager P | Property representative |
Dear Susan P, Thanks for contacting us, at Playacar Palace we offer a variety of non motorized watersports like paddle board, water polo, Paddle yoga, Paddle boat camp on paddle board, water stretching, aquagym... More
0
Votes
Room Tips
"We had room 139, great ocean view, a small patio, and there was a bar directly outside our room."
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"Get concierge which is 4th & 5th floor."
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"ROOM 423 this time-excellent views in center of resort-convenient elevator access."
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"Beach View is recommended"
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