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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
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2,302 Reviews from our TripAdvisor Community

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Showing 1,695: English reviews
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Atlanta, Georgia
Reviewed yesterday NEW

From the moment we entered La Tortuga for our honeymoon visit to PDC, we were greeted with cocktails and smiles. Since then, every day for 5 days have been enjoyable. The staff are very aware of guest satisfaction and even when we had an issue that had nothing to do with the hotel at all, they were very invested in...

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Helpful?
1Thank Kara-Marie H
San Jose, California
HOTEL’S FAVOURITE REVIEW
Reviewed 23 February 2017

I couldn't ask for a better place to stay. Close to everything, great management, and peaceful grounds to relax in. Happy hour at the bar was a revelation. Room was spacious but the bathroom needed updating.

Review collected in partnership with this hotel
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Helpful?
1Thank gregshambaugh
About Hotel's Favourite Review
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear much valued client, Thank you for taking time and writing about your experience at La Tortuga Hotel & Spa, we are extremely pleased to recieve your comments and to know that you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

Ottawa, Canada
Reviewed 6 days ago NEW

Being our first time to Playa del Carmen, we were very fortunate in staying at the La Tortuga. The Manager and staff were extremely helpful, friendly and went out of their way to ensure our stay was a wonderful experience. The room was very clean, towels replaced & room cleaned every day with lovely animals made out of towels on...

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Helpful?
1Thank Mike-Sharron
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

West Vancouver, British Columbia
Reviewed 1 week ago NEW

This is a unique boutique hotel. Reasonably priced. Wonderful breakfasts! Friendly helpful staff. Clean,comfortable, spacious rooms and convenient location close to restaurants, shopping and the beach. We will recommend it to our friends

Review collected in partnership with this hotel
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Helpful?
Thank suzenjping
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon....

Ottawa, Canada
Reviewed 1 week ago

We had a very enjoyable stay at La Tortuga Hotel and the friendly and attentive staff had a lot to do with our positive experience, as they seem to go out of their way to make you feel comfortable and welcomed.

Review collected in partnership with this hotel
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Helpful?
Thank Manny A
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Red Deer, Canada
Reviewed 2 weeks ago

Staff were very helpful and friendly . We would certainly visit and stay at the property again. The property is nicely located within walking distance to 5th ave and one block from Cocco Bongo. The property is safe and offers an appreciation get together at the bar. Nice to mingle with other travelers.

Review collected in partnership with this hotel
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Helpful?
Thank rogowskir
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Chicago, Illinois
Reviewed 2 weeks ago

Just returned 3/12/17 after a four-night stay. Stayed in a standard plus room with balcony overlooking the pool. Highly recommend paying the small amount for the plus room overlooking the pool and not on the busy side of the street due to noise. Staff is very friendly. The only reason I am deducting a star is that the pool was...

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Helpful?
Thank _dorilynn498
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

East Lansing, Michigan
Reviewed 2 weeks ago via mobile

Love this hotel. Close to the beach and everything. Rooms are comfortable. Pool is cool and unique. So glad I stayed here The restaurant Como Como is excellent, breakfast was good and staff were friendly

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Helpful?
Thank yolove2travel
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client Thank you for taking the time to review La Tortuga Hotel & Spa, it is satisfying to hear about your good experience, and we are also pleased you enjoyed the food at our Como Como Osteria Mediterranea. Once again, thank you and we sincerely hope to have the opportunity and host you again at La Tortuga Hotel...

Reviewed 2 weeks ago

Found this hotel off of a discount site and enjoyed my three-night stay in March 2017. Manager and staff made me feel very welcome during my entire stay. They even put in some extra legwork to find stuff (and discounts) on activities to do for the group I was traveling with. I stayed on the bottom floor off of the...

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Helpful?
Thank Brandon S
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Charlotte, NC
Reviewed 3 weeks ago

If you like a busy city experience this is a great location, close to shopping, fairly close to good beach clubs. The restaurant, Como Como which has a deal with the hotel to do free breakfast is fabulous food! The rooms are small, but that is probably typical of PDC. I used Expedia to book most of the rooms for...

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Helpful?
Thank kim484
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Hello good morning, thank you for taking time and writing about our boutique hotel. As explained unfortunately when a third party is involved expedia.com the reservations go directly into our system from them, accordingly to what you have booked through their system. We kindly called for over an hour from our telephone to expedia to solution your problem, Our standard...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room on the top floor on the opposite side from 5th avenue and Coco Bongo”
 of 5 bubbles karamarieh, 29 Mar 2017 | Read review
“Rooms facing the pool are quieter!!!”
 of 5 bubbles Mike-Sharron, 24 Mar 2017 | Read review
“Don't park between the hotel and Quinta Avenida, even if there isn't a visible sign not to park or the curb is not painted yellow. We parked there for a few hours and the cops took the front plate away, so we had to pay a fine at the Transit office (which is an adventure in itself to find). At the Transit bureau, no one cared about the fact that there was no way to know that parking is not permitted in that particular area. This gives a terrible impression or the traffic regulations in this city.”
 of 5 bubbles 123mannya, 19 Mar 2017 | Read review
“Little difficult with carrying luggage upstairs. Warning when booking with booking.com as any corrections with rooms would not be honoured. Had a couple back out and room could not be reimbursed or we could not use money from that room to upgrade with hotel”
 of 5 bubbles rogowskir, 16 Mar 2017 | Read review
“Ask for a room that doesn't face Cocobongo.”
 of 5 bubbles kim484, 7 Mar 2017 | Read review
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