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La Tortuga Hotel & Spa

2,446 reviews
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(142 reviews)
“beach club”(155 reviews)
“rooftop jacuzzi”(61 reviews)
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Reviews (2,446)Write a Review
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All reviewsswim up roombeach clubrooftop jacuzzicomo comoincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckhot tubjunior suitepool areashort walk to the beachour honeymoonevery morningfifth avenue
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11 - 15 of 1,779 reviews
Reviewed 3 January 2018 via mobile

My husband and I were there in June and loved it so much we went back with another couple for New Years Eve. The staff is so friendly and helpful. They go above and beyond to make your stay as memorable as possible. The restaurant...More

1  Thank Honey-BunnyX2
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 14 January 2018

Dear guest, Thank you once again for taking time to write about your experience here with us at La Tortuga Hotel Boutique. We appreciate your preference and continuous support. We have shared your comments with our staff and they thank you. We sincerely hope to...More

Reviewed 27 December 2017 via mobile

We stayed for 6 night at La Tortuga, it was nice experience, a block away from all the fuzz and buzz of Playa. Our room was nice and cozy overlooking the pool area. It’s a nice quiet hotel with mostly couples or girls trip guests....More

1  Thank lamorena10
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 28 December 2017

Hello good morning Thank you for taking your time and writing about your experience here with us. We greatly value your comments and we are pleased to read you enjoyed your stay here with us. We sincerely hope to have the opportunity and welcoming you...More

Reviewed 18 December 2017 via mobile

Very nice little hotel with a quiet, secluded courtyard. Warm, helpful and friendly staff. Very cute pool that contributes to the atmosphere, however not heated and very cold. Great location close to the beach, restaurants and stores, but just far enough to remain quiet. Would...More

2  Thank achamp99
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 20 December 2017

Hello good morning Thank you for taking your time and writing about your experience here with us. We greatly value your comments and i have passed on your kind words to our staff. We sincerely hope to have the opportunity and welcoming you both back...More

Reviewed 14 December 2017

The staff at La Tortuga was all about customer service and making sure we had the best time celebrating our anniversary. Thanks you front desk staff member (Zeniff) for your restaurant recommendation to Sensei on our last night ... dinner under the stars, with the...More

2  Thank ZeesMama
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 20 December 2017

Hello good morning Thank you for taking your time and writing about your experience here with us. We greatly value your comments and i have passed on your kind words to our staff. We sincerely hope to have the opportunity and welcoming you both back...More

Reviewed 13 December 2017

stayed there for a week during Oct 2017, great and cozy hotel that is located very closely(few meter) from 5th avenue boardwalk, prices are good and it great return for the money.we book first 2 nights in advance from booking but got a room in...More

1  Thank ib1232017
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 20 December 2017

Hello good morning Thank you for taking your time and writing about your experience here with us. We greatly value your comments and i have passed on your kind words to our staff. We sincerely hope to have the opportunity and welcoming you both back...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$76 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$76 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
1 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
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12345621
Room Tips
"The AC was too cold ! be careful with the low temp :)"
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"Standard Plus and above are the way to go. High floor has nice views of interior."
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"ROOM WITH A VIEW. Management upgraded us and opening doors to a sunshine morning among the trees was..."
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"The rooms which have their entrance facing 10th Avenida tend to be more noisy in the wee hours after the..."
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