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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,365 Reviews from our TripAdvisor Community

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Showing 5,115: English reviews
San Diego, California
Reviewed yesterday NEW

THE GOOD: * Everyone at the resort is super super nice. Really eager to help you out. One hostess tracked down Fruit Loops for my daughter when she was sick and didn’t want to eat what was served at dinner, that’s above and beyond to me * The staff at the Family Concierge pool was outstanding. Very attentive and super...

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Helpful?
Thank kviveiros
Reviewed yesterday NEWvia mobile

I really enjoyed my holiday here. The resort is beautiful and the staff are universally lovely and friendly. Good: The food was excellent. By far the best food we have ever eaten on an all inclusive holiday and even perhaps on any holiday. We didn't have a bad meal the whole week. The rooms are spacious and stunningly gorgeous. The...

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Thank barkwilde
Reviewed 2 days ago NEWvia mobile

My best friend and I just stayed here to celebrate our birthdays and it was an Amazing hotel! We loved everything abt the Paradisius and will definitely go back! Amazing staff - truly made us feel special! Especially Joaquin working hard at the pool, Hector serving us at the poor bar, Eva at breakfast, and Poala at guest services! Gorgeous...

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1Thank Terese C
Dallas, Texas
Reviewed 2 days ago NEW

I recently traveled there to give a 2 day training. The conference room we were in was pleasant and the staff were more than willing to help me with the technical set up issues. The bedroom suite we stayed in was spacious, very clean, modern, and comfortable. There was turn down service and it was cleaned every day. The food...

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Helpful?
Thank LMVtravel
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear LMVtravel, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. As you experienced, we always try hard to maintain our excellent service and food...

Irvine, California
Reviewed 2 days ago NEW

We where very satisfied in every way!! From the check-In to Butler Service. We never had a problem with any restaurants or swim up bar. Check out was super fast and easy. Even the Shuttle service was on time and great from Airport.

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Helpful?
Thank George M
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear George M, Thank you kindly for your comments towards our beautiful Paradisus Playa del Carmen . It is our pleasure to read you really like us. Please do not hesitate to contact us prior your arrival the next time you come back with us. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Vancouver, BC
Reviewed 2 days ago NEW

We stayed here for nine nights in November. We stayed as Royal Service with a butler. I had booked all our restaurants before we arrived and so we felt that we didn't really need a butler. Because there was excellent bar service and room service, I'm not sure what you would need a butler for. However, having said that, we...

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Helpful?
Thank Floatie
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Floatie, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Reviewed 2 days ago NEWvia mobile

Short visit but wedding was lovely and ran very smoothly. The resort was very nice but it was difficult to make reservations at the ala carte restaurants. Many tables were empty at the times requested??? Also no beach views and the pool was small for the size of the resort.

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Helpful?
Thank Susan b
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Susan b, Thank you for your comment. It is very important to let you know that the restaurants requiere reservation. Sometimes restaurants may look empty nevertheless, the true meaning is that the guest who made the reservation at that certain time are on the way to the location. Best wishes, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Bremen, Indiana
Reviewed 2 days ago NEW

We were very pleased to have experienced the Royal Services offered at Paradisus Playa del Carmen La Perla. Very very nice people doing an outstanding job. Could not recommend any hotel more. Tremendous choices for food, lots of entertainment, great pools, lots of private beach area. The wait staff / butlers are excellent.

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Thank R7302SBandreww
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear R7302SBandreww, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Denver, Colorado
Reviewed 3 days ago NEW

Very relaxing, pampering experience. Would've likes a few more activities daily offered on resort. Service exceeded expectations. Many food options. Food was excellent. Royal service was totally worth the money.

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Thank N6566DWrebeccar
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear N6566DWrebeccar, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our Royal Service team as we are certain that they will be glad to read such remarkable notes. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Houston, Texas
Reviewed 3 days ago NEW

We had our wedding at La Perla on November 19th. Our wedding planner, Araceli Arenas, went above and beyond to keep us organized and happy. If you think a destination wedding would be more stressful to plan, please reconsider! Araceli will take care of everything for you, she's simply amazing. She's so attentive and it felt like a friend was...

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Helpful?
Thank James S
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear James S, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. As you already know, it is a pleasure to be your host always....

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna ($). Try a different menu every night with 14 restaurants and 16 bars. Popular dining options include Japanese, South American, Mediterranean, Mexican cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. 24-hour room service. The Cancun International Airport is 45 minutes from the Paradisus Playa Del Carmen La Perla. The shopping district of Playa Del Carmen, including tourist favorite 5th Avenue, is a 20-minute walk. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida Esquina Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £279 - £765 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
693 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a sunny room if you do the swim out option, the pool is too cold otherwise”
  • Our swim out patio
 of 5 bubbles kviveiros, 9 Dec 2016 | Read review
“We were on the 2nd floor and did not have any issues with noise. They send you a dinner reservation list in advance of your arrival.”
 of 5 bubbles LMVtravel, 8 Dec 2016 | Read review
“Swim Up is Awesome!!”
 of 5 bubbles , 8 Dec 2016 | Read review
“None everything was great.”
 of 5 bubbles kais638, 7 Dec 2016 | Read review
“Get a swim out suite if you can. ”
 of 5 bubbles jonathanmV6014KC, 5 Dec 2016 | Read review
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