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Paradisus Playa del Carmen La Perla

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GreenLeadersPlatinum level
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Paradisus Playa del Carmen La Perla
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7,730 Reviews from our TripAdvisor Community

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Showing 5,361: English reviews
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Quebec City, Canada
Reviewed yesterday NEW

Highly recommended, a lot of bar and restaurants. Excellent services. Beach was clean. Employes were always happy and helpfull. The spa was amazing and was smeeling so good. It was the best place to relax

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Carole C
New York City, New York
Reviewed 2 days ago NEW

Awesome property and good service. We did the royal service, which was absolutely worth the additional money. Angel was our butler and helped us a lot with every request. Everything very clean. Since access to the SPA was included we enjoyed the SPA swimming pool, and sauna. It’s very serene there. Food was good. Some dishes were a bit too...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Lioudmila Z
New Jersey
Reviewed 2 days ago NEWvia mobile

This was our first trip away from the kids in years! Amy McHugh our go to travel agent from Dream Makers Vacation services handled our booking and transfers. It was nice to get off of the plane, find an Amstar rep and be on our way. The resort is about 45 minutes from the airport. Upon arrival we were welcomed...

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Helpful?
5Thank queenb1477
Jasper, Canada
Reviewed 2 days ago NEW

This is really a beautiful hotel, was almost perfect, first I'll list what disappointed me. First and last experience with the front desk was not great. Upon check-in we were told that the room we reserved for 3 adults had only one bed. We had the option of putting a cot, in our very small room (their words) . Or...

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Helpful?
Thank Ewok M
Seattle, Washington
Reviewed 2 days ago NEWvia mobile

We had breakfast every morning in the Hadar Resteraunt. If you want fantastic service look for the great team work of Eva Ciau and Sara. They were very friendly and you must ask Eva to have Sara make you a Mocha Chino. The espresso drink presentation she makes is amazing. Being from Seattle I wouldn't be surprised if a coffee...

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Helpful?
Thank Honeycuut
Reviewed 3 days ago NEW

Paradisus La Perla was absolutely amazing! It was our first time in Mexico and also our first time staying at an all-inclusive resort, and I am so glad to have stayed at Paradisus La Perla. The resort was beautiful, facilities were very clean and modern, and the staff was exceptional. Number of guests services representatives made our stay very special;...

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Helpful?
Thank Mia K
Littleton, Colorado
Reviewed 3 days ago NEW

We have never had a more relaxing vacation!! Paradisus La Perla / Esmerelda was a treat! The resort had every amenity we wanted and a staff that made our stay fantastic! The servers at each restaurant were very conscientious about making sure my meals were gluten-free (celiac). I only wish we had made note of all our servers' names. Mara...

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Helpful?
Thank jvanzant
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear jvanzant, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway,...

San Ramon, California
Reviewed 3 days ago NEWvia mobile

This was for my 40th birthday and "wow" it was amazing! It was 3 couples and we all had swim up rooms. Swimming at night was the absolute best.. The food was amazing, staff was great, drinks were good. It was the first time going on a vacation without our kids and we really made it count! We drank, ate...

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Helpful?
Thank Josh Z
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Josh Z, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

New York City, New York
Reviewed 3 days ago NEW

We stayed at the La Perla from 2/11-2/18-17. It is a beautiful resort. I booked our vacation through Funjet. I must say that this is the last time I am going to book any vacation through them. First of all they offered me an up grade. That never happened. They told me that they sent a request to the La...

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Helpful?
Thank ljrsales
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear ljrsales, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our...

Montgomery, New Jersey
Reviewed 4 days ago NEW

Overall a great experience. Had butler service, but did not use it to the fullest extent. Please experience with the staff, pool area and evening options for dinner and drinks. Beach area was OK, limited swimming area in the Royal Service area. Will go back again and look forward to the great service we received.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank John L
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear John L, Thank you kindly for your comments towards our beautiful Paradisus Playa del Carmen . It is our pleasure to read you really like us. Please do not hesitate to contact us prior your arrival the next time you come back with us. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £275 - £717 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Prodigios Interactivos SA, Travelocity and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Mexico/Riviera Maya
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
822 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim-in/out, prefer ground level”
 of 5 bubbles miak762, 20 Feb 2017 | Read review
“Top floor, away from housekeeping, Ocean view must be nice! We wouldn't know!”
 of 5 bubbles ljrsales, 20 Feb 2017 | Read review
“We had rooms facing the ocean, looking across the property. This gave us morning sun and afternoon shade on our deck. JUST PERFECT.”
 of 5 bubbles peterp665, 18 Feb 2017 | Read review
“For a peaceful and private room, get an ocean-facing, swim up room.”
 of 5 bubbles U3790YZkimw, 16 Feb 2017 | Read review
“some rooms on the main floor offer you access to a pool at your doorstep.”
 of 5 bubbles M9338RKmaureenm, 16 Feb 2017 | Read review
5 of 5