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Iberostar Tucan Hotel

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Traveller (8124)
Pool & Beach (2003)
Room & Suite (889)
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Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(475 reviews)
“howler monkeys”(210 reviews)
“jungle area”(161 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (6,964)
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4,784 results
Traveller rating
2,852
1,340
378
135
79
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LanguageEnglish
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2,852
1,340
378
135
79
Show reviews that mention
All reviewsstar friendshowler monkeysjungle areaspecialty restaurantsswim up bardressel diversjapanese restaurantate at the japanesetowel hutpool beachgated communityother resortsemailed the hotelmagic showplenty of chairsapple vacationscab ride
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11 - 15 of 4,784 reviews
Reviewed 3 weeks ago

We just returned from the Iberstar Tucan in Mayan Riveria. We have been travelling every year for 11 years now and this by far, was my favorite resort yet. Check in was easy and not wait as was check out. The whole resort is clean...More

5  Thank Debbie H
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 2 weeks ago

Dear guest, We are grateful for the opportunity to have hosted you at IBEROSTAR Tucan & Quetzal and for your valuable loyalty towards our resort. It truly pleases us to read that you enjoyed every aspect of your experience at our beautiful facilities and that...More

Reviewed 3 weeks ago via mobile

So you think that you know Mexico, well let me tell you that there is always another alternative and this hotel has it all. Firstly it is very customer friendly and as regards service, top quality but with tiny variances that might be not your...More

2  Thank BasilIvybridge
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 2 weeks ago

Dear guest, Firstly, we would like to thank you for the opportunity to have hosted you at IBEROSTAR Tucan & Quetzal. We sincerely appreciate your compliments regarding our unique and charming surroundings as well as the outstanding staff service from each department. We work to...More

Reviewed 3 weeks ago via mobile

This was my second time staying at Iberostar Tucan and it was just as amazing as ever. The workers this year were a lot more friendly. The star friends: Alex, Jeffe, Chocolaté, Daniel and Arturo were all very friendly. As soon as you would arrive...More

Thank Missy G
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 2 weeks ago

Dear guest, We are grateful for having once again received you at IBEROSTAR Tucan & Quetzal. We find motivation in your kind comments regarding our service, as it is our pleasure to have welcomed you and provide you with such a pleasant experience. Your compliments...More

Reviewed 3 weeks ago

Just got back from a 2 week trip at iberostar Tucan. The wildlife at this resort is incredible, we saw howler monkeys, iguanas, peacocks and lots of others. If you want to see them in the trees and on your balcony ask for a room...More

4  Thank Liam L
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 3 weeks ago

Dear guest, Thank you for having chosen IBEROSTAR Tucan & Quetzal to celebrate such special occasion. It is wonderful to know that you enjoyed a memorable family vacation and that our wildlife, food offer and staff service was delightful and a satisfactory experience. It was...More

Reviewed 4 weeks ago via mobile

Perfect, endless beach of fine, white sand reaches far out into the crystal blue, warm waters! Stayed Feb. 26-Mar. 12 yes there was was seaweed. Just parted it with hands and went out past it! 2nd time, love it more! Walking through the jungle between...More

4  Thank love2discover
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 3 weeks ago

Dear guest, Thank you for choosing once again IBEROSTAR Tucan & Quetzal to spend your vacation. It is of great pleasure to read that everyone in your group had a wonderful time and that all aspects of your experience were enjoyable and satisfactory. We are...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$198 - US$449 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$198 - US$449 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8124)
Pool & Beach (2003)
Room & Suite (889)
Dining (636)
Family and Play Areas (130)
Amenities (65)
Business Centre & Event Rooms (41)
Questions & Answers
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klipper-fillet
19 April 2018|
AnswerShow all 3 answers
Response from BasilIvybridge | Reviewed this property |
From what I can remember we only had one drop off before Toucan and the journey took a little under 45 minutes, it takes a while to get to the hotel from the main road as there is a lot of holiday homes in the protection... More
0
Votes
Room Tips
"If you like to animal watch, room in the 1500 to 1300 blocks, facing the jungle- and you'll be happy."
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"Rooms in block 16 overlook the hotel next door have a whining generator. Noisy Peacocks on the ground floor..."
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"We were in building 15, we did hear the nightly entertainment so if thats an issue get one closer to front of..."
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"If you want to see wildlife from your balcony ask for a room facing the jungle"
Read review
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