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The Reef Playacar

Paseo Xaman-Há, Retorno Sayil, s/n, Fracc. Playacar, Playa del Carmen 77710 Mexico
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#25 of 43 all-inclusives in Playa del Carmen
Location
Cleanliness
Service
Value
From the moment you arrive at The Reef Playacar, you’ll see why we’re one of the best family-friendly resorts in Playa del Carmen. The relaxed comfort of our boutique-style hotel takes inspiration from the Mayan traditions, magically blending the quiet seclusion of a tropical rainforest with the white-hot beauty of one of the world’s most spectacular beaches. Nestled among brilliant gardens in an exclusive gated community, just a 15-minute walk from the vibrant shops, dining, and nightlife of 5th Avenue, The Reef Playacar resort ensures that nothing comes between you and an unforgettable Riviera Maya beach getaway. Our resort is uniquely suited to provide you with a range of unforgettable experiences, from the exhilarating to the serene. You will have the chance to book your room with two different options: All-Inclusive package or bed + breakfast. Fill your days with diving, skydiving and eco-adventures or explore and relax in Playa del Carmen’s tranquil ancient setting.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Secured parking
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Swimup bar
Poolside bar
Rooftop bar
Diving
Snorkelling
Water sport equipment rentals
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Residential Neighbourhood
Languages Spoken
English, Spanish
7,825Reviews429Q+A100Room tips

Reviews
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Jonah A wrote a review Nov 2023
2 contributions
Great location, great food, great staff... From when we arrived and Victor at the front desk treated us like royalty had just arrived, to when we made it down to the pool and Antonio at the bar was making sure no one was waiting for a drink, to when Ivan at the pool hut kept us all laughing and thoroughly entertained (not to mention he can hold his own at chess and even taught me a thing or two) to Odeth, Santiago and Alberto making our dining experiences so special... The Reef Playacar / Coco beach will definitely be seeing us again and we can't wait to catch up with all of our new friends on staff!
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 4 Nov 2023
Dear guest, Thank you for choosing The Reef Playacar as your vacation destination and for sharing a nice feedback about your experience. We are delighted that you had such an amazing time since your arrival, and we greatly appreciate you mentioning the staff members that made your stay even more memorable. Your words are a great source of motivation to the entire team. We look forward to welcoming you back at The Reef Resorts. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel K wrote a review Nov 2023
2 contributions1 helpful vote
We are reef resort (leading Vacation Club) members. Boy, what a huge mistake. We took our whole family down and it was terrible. They let cruise ship travelers buy passes for the day. The pool bar was packed with intoxicated people almost every day. The pools were exceptionally filthy. The staff seemed to care less. We wish we had never bought a membership to less than trustworthy group!
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 2 Nov 2023
Dear valued member, We are truly sorry to read about your negative experience during your visit in July 2023 to the Reef Resort as leading Vacation Club members. Your feedback is important to us, and we take it seriously. We regret that you encountered issues with the cleanliness of the pools and the behavior of some of the guests. Please know that we have addressed these concerns with the management team since you brought them to our attention during your stay, to ensure a more pleasant and enjoyable environment for all our members. Regarding your membership, Leading Vacation Club is already following-up your concerns directly with you, we do hope that the solution provided by them is up to your satisfaction. Thank you again for sharing your thoughts, and we hope you give us the opportunity to welcome you back soon. Warm regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jack T wrote a review Oct 2023
1 contribution
Upon arrival we were informed that we had the breakfast only package and the all inclusive was going to be a $1000 CND more. When I booked through Expedia I searched the all inclusive hotels in similar price ranges and having stayed at a couple of the others before we thought we would try this one, big mistake. All in I’ve paid almost double what the others would have cost. The buffet is sub standard, the place is noisy and the front desk staff could care less. Will never use Expedia or stay at the Reef Playcar again.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 5 Oct 2023
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your feedback. We are really sorry that your stay was not up to your expectations due to the situations you described. It is important to mention that when you book, each room type also specifies the type of meal plan that is included, and we are sorry that you got the wrong impression that all room types include the all-inclusive package. We hope you will consider giving us another opportunity to host you in the near future to experience all the positive changes that have been made based on our guests' recommendations. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa L. wrote a review Sept 2023
Salt Lake City, Utah37 contributions16 helpful votes
Normally when I stay at an all-inclusive I stay at adult only properties, so I took that into consideration with this stay that I would not be getting everything I am accustomed to. We were 6 ladies celebrating a 40th birthday. Pros: Manuel at the VIP/Premium beach bar Nico's was THE BEST! Give that man a promotion and a raise! Whether it be the front desk, tour desk, the spa, the servers, the bartenders, maid service -- everyone was so nice! The beach was not overly crowded. Plenty of room for everyone. Ample shade available in the VIP area. The Mexican and Italian restaurants (reservation only) were both really good quality. As the sun starts to go down be looking out for the coati families along the beautiful grounds and walking paths. Adorable! They also have a resident
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 23 Sept 2023
Dear guest, Thank you for choosing The Reef Playacar for a birthday celebration and for sharing your feedback. We are glad that overall you enjoyed your experience and that you left with great memories of the service provided by our staff. Thank you for your recognition to Manuel at Nico’s bar. Furthermore, we appreciate you mentioning some aspects that can be improved, rest assure your observations will be considered. We appreciate you recommending us for family vacations and we hope you choose us in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brandon DeLallo wrote a review Sept 2023
Chicago, Illinois19 contributions5 helpful votes
+1
We got an all-inclusive package which allowed us to eat at any of the restaurants and have unlimited alcoholic drinks. In addition it allowed us to eat at their sister resort at the Samurai Restaurant. The food at the buffet was basically inedible. We also tried the food at the cafe near the pool and it was slightly better but mediocre at best. Dinner at the Samurai was very good, and I would recommend going if you have the availability. The alcoholic drinks fluctuated between super sugary and appropriately stiff. When they were two sugary we ordered another shot and poured it in the drink to compensate. Although the room was very nice, the walls were simply too thin and it was easy to hear almost everything around us. Our room was right next to the pool and the utility closet,
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 22 Sept 2023
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review through TripAdvisor. We are glad that you enjoyed our all-inclusive package and that you also appreciated the dinner at the Samurai restaurant at our sister property. Furthermore, we appreciate your observations we will consider them with the intention to improve our food and beverage selection and offer more pleasant experiences to all our guests. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jon M wrote a review Sept 2023
2 contributions1 helpful vote
+1
I recently visited the Ome Spa at The Reef Playacar and found the experience to be genuinely rewarding. While the facilities might not be as opulent as their counterpart at the Okom Spa in the other Reef property, the quality of services certainly holds its ground. A special shoutout to Rocio who demonstrated exceptional skills, particularly in deep tissue massage. My wife and I opted for the 'Love Package' couples massage, and it didn't disappoint. Highly recommended for those seeking quality over aesthetics.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 9 Sept 2023
Dear guest, Thank you for sharing a review about your visit to Ome Spa. We are glad to know that you enjoyed the location, the facilities and the quality of the services. It will be truly a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Deem M wrote a review Sept 2023
1 contribution
My husband and I had a great time at Ome spa. Rocio welcomed us and showed us the whole facility where we can hang out and relax; also offered us drinks. Sergio and Lucia did a great job on giving us the best massage. I fell asleep during the massage. That's how good it was! We enjoyed the sauna, steam room and jacuzzi. Very accommodating and kind staff. I highly recommend.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 9 Sept 2023
Dear guest, We would like to thank you for choosing The Reef Playacar to spend your vacations and for sharing your nice review. We are delighted to know that you especially appreciated your experience at the Spa and that you highly recommend it. It will be truly a pleasure to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hans B wrote a review Sept 2023
Bruges, Belgium5 contributions1 helpful vote
Todo excellente! Todo muy bien. Los installaciones son nuevos. Fui con mi esposa. Rocio estaba muy bien con todo. We did the love package: sauna, steam, massage, facial and jacuzzi. At the end you can shower
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 8 Sept 2023
Estimado huésped, Muchas gracias por su preferencia y por compartir su reseña. Nos da mucho gusto saber que disfrutó de su experiencia en Ome Spa y que destaque la atención de Rocío. Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro. Saludos cordiales, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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megan c wrote a review Sept 2023
2 contributions
Massage was done by rogio and marylou, massage was lovely and relaxing and lovely people. However no fault of the girls, we asked for the massage at 2 but was late by 30 minutes due to the promo staff. But overall the massage was nice and would recommend
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 8 Sept 2023
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review. We are glad to know that you enjoyed your experience in Ome Spa and that you recommend the massages. It will be truly a pleasure to host you again in the future. Kind regards, Lizeth Arratia Hospitality Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luke wrote a review Sept 2023
2 contributions1 helpful vote
Very good massage, Marylou and Rocio got us in and was great. We was slightly late but the massage itself was good. Very good massage as mentioned, definitely would recommend it to anyone that wants to relax
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Lizeth Arratia, Director General at The Reef Playacar
Responded 8 Sept 2023
Dear guest, We would like to thank you for choosing The Reef Playacar to spend your vacations and for sharing your nice review. We are delighted to know that you especially appreciated your experience at the Spa and that our services exceeded your expectations. It will be truly a pleasure to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
£142 - £287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reef playacar hotel playa del carmen, the reef playacar, reef club playacar, reef playacar mexico, reef playacar playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
198
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE REEF PLAYACAR - Updated 2024 Prices (Mexico/Riviera Maya - Playa del Carmen)