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Sandos Caracol Eco Resort

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GreenLeadersSilver level
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11,438 Reviews from our TripAdvisor Community

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Showing 6,599: English reviews
Reviewed 2 days ago NEW

This resort is beautiful because it is an eco resort. It is in the middle of nature and you can either go to the beach, have a walk through the gardens and jungle or go swim inside natural wells, everything inside the hotel! It offers shows related to mayan culture which are worth watching. The hotel has life 24 hours,...

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Helpful?
Thank Kathe M
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Kathe M, It means a lot to all of us to read your positive opinion about the different aspects of our hotel. Thank you for highlighting the positive attributes you were able to enjoy while staying at Sandos Caracol such as our Eco-aspect which makes this resort truly unique among other hotels in the zone, we are glad you...

Rockwall, Texas
Reviewed 2 days ago NEW

We arrived at the resort between 4-5pm in the afternoon, we were escorted immediately to the front desk. Check in was painless and quick. I had emailed web relations a week prior to our visit letting them know we would be celebrating my husband’s birthday and to make a reservation for the Japanese restaurant and both were taken care of....

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Helpful?
9Thank Kerry H
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Kerry H, Thank you for the positives comments you have published on Trip Advisor about your recent vacation and also thank you for choosing Sandos Hotels as your holiday destination. We are really sorry that you could not enjoy all together the waterslides. Please rest assured that our mere intention when stablishing this height limits is our guests safety;...

Reviewed 2 days ago NEWvia mobile

Very nice Beach,spa,is small but nice. Activities and entertainment on the beach were great.Front desk were both friendly and helpful.room were clean,restaurants I think there were five not including the buffet fair.night Entertainment were Great esp.M.Jackson.Oh yeah not enough Bars,overall Good not bad.

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Helpful?
Thank Isaac M
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Isaac M, Please receive our kind greeting. We would like to thank you for the effort you took in writing this review. We would like to thank you for sharing with everyone in this online community your nice opinion about our restaurants, SPA and entretainment; and especially about the service provided by our staff. We can assure you that...

Reviewed 2 days ago NEW

We are now waiting for the transportation towards the airport, as we sit here I would like to thank Sandos Caracol and its personnel for the wonderfull service and hospitallity! We really don't have a single negative thing to mention about this holiday and accomodation. We want to give our special thanks for the great people that not only served...

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Helpful?
Thank Tom B
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Tom B, It is awesome that you enjoyed so much your recent stay at Sandos Caracol Eco Resort, and thank you for posting your appreciation; it truly means a lot to us all to read you had such a wonderful time with us. We would especially like to thank you for your recognition of our staff individually, we will...

Comox BC
Reviewed 3 days ago NEW

This review is HUGE but there's so much to share! Just got back from a 2 week stay as a family of 5 in two separate rooms. I read the reviews before going and was well aware of other reviewers comments both good and bad. I have stayed at many different all inclusive's on both east and west coasts, so...

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Helpful?
6Thank Jennifer O
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Jennifer O, Thank you for taking the time to share your extensive review with us. Please allow us to apologize for the inconveniences you encountered during your stay. We are truly sorry for the trouble caused by the renovation on site. Here at Sandos we are always trying to improve in every single aspect, including our service, our installations,...

Redding, California
Reviewed 3 days ago NEW

My wife and I we are Royal Elite members the room we had was nice, the front desk people was very rood , the Royal elite only pool had way to many kids hanging out around the bar so it was really hard to get a drink . The food at all of the restaurants was overall very good ,...

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Helpful?
Thank tserna01
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear tserna01, We appreciate the time you have taken to write this review about your stay in Sandos Caracol Eco Resort. It is a pleasure to know that our food wa to your pleasing, and as you mentioned, that you could enjoy overal your experience with us. It is a shame to read that it is not within your plans...

Monticello, Utah
Reviewed 3 days ago NEWvia mobile

So first off we had been up for 25 hours by the time we got there. Exhausted. At first they sent us to the wrong check in, as we were with the adults only section. So we stood in line just to be told it was the wrong line they had put us in. Then they got us to the...

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Helpful?
1Thank kandycane01
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear kandycane01, It is great to read that overall you had an amazing experience during your stay in our resort. We would like to thank you recognizing our hard working staff; Adolfo will certainly appreciate the lovely comments about his service. Please allow us to extendo our most sincere apologies for any inconveniences that the rooms renovations caused during your...

West New York, New Jersey
Reviewed 4 days ago NEWvia mobile

This hotel is great especially for families with small kids. This is not a typical resort, more on the wild side. Beach is beautiful but very rocky. Make sure you bring water shoes for the entire family. Our room (jr suite) was clean and very spacey . Huge balcony with jacuzzi but it was very dirty. Our room was next...

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Helpful?
1Thank lenczyka
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear lenczyka, We really appreciated your positive feedback and we are glad to know that you had a delightful stay and that you could enjoy our services and facilities. It ‘s nice to hear that we have met your expectations and that in general our hotel, staff and services was of your liking and satisfaction. We can only extend to...

Reviewed 5 days ago NEWvia mobile

Great place to go with kids.. had a great time with friends.. good dinner choices.. snack bar leaves much to be desired. Pools were over crowded and needed cleaning.. preferred spending time in water park with family and 4 year old daughter. All in all spending quality time with family and friends is what mattered... xenote in resort was great.....

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Helpful?
Thank David G
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear David G, While extending cordial regards, we would like to thank you for posting this positive review and for sharing with us and the community of Trip Advisor how wonderful your stay at Sandos Caracol Eco Resort was. We assure you that we will pay extra attention to your comments about the pools taking immediate action where needed. We...

Queensland, Australia
Reviewed 5 days ago NEW

I stayed with my husband two nights.... 3-4th dec in a penthouse suite. We'd spent a wonderful 10 nights in Cancun and Cozumel and we had looked forward to ending our holiday staying at Sandos. Check in area was not airconditioned and it was extremely busy every time we passed through the lobby area. Forget trying to ring the help...

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Helpful?
1Thank 80_Sha
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear 80_Sha, I must say as per the nature of your comments, that apparently this hotel was not the kind of hotel you had in mind. Allow us to assure you that as an Eco resort, the re-usable cups are one of our ways to contribute into not generating more pollution. Also, it came as a surprise to read your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £146 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
1,905 questions
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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor closer to pool or reception”
 of 5 bubbles jennifero986, 8 Dec 2016 | Read review
“Penthouse suite was nothing special. Spa balcony could have been cleaner”
 of 5 bubbles 80_Sha, 6 Dec 2016 | Read review
“Building 70 is located near the lobby thus it is great because it is centrally located but it faces the parking lot.”
 of 5 bubbles Dederman, 6 Dec 2016 | Read review
“Upgraded rooms have an ocean view.”
 of 5 bubbles mil0815, 4 Dec 2016 | Read review
“Had jungle view and the monkeys would look at you from the trees. Just amazing!”
 of 5 bubbles heidic58, 3 Dec 2016 | Read review
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