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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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11,834 Reviews from our TripAdvisor Community

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Toronto
Reviewed yesterday NEW

As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the addition of a water park for big kids and it was a blast! One out favorite parts of this resort is the fact that you are surrounded by nature, and...

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Helpful?
Thank Sanjix
Winnipeg, Canada
Reviewed yesterday NEW

Went for our honeymoon, Jan 27-Feb 6, and stayed in the Select Club 18+ area. Our trip was booked through Cheapcarribbean.com . Unfortunately arrived too late to see the Tulum vegan festival! We had an amazing time. Right from our arrival, we were greeted by friendly employees. I knew from reading reviews here not to wait in line at "Concierge",...

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1Thank deviouslaura
Burlington, Canada
Reviewed 2 days ago NEWvia mobile

We spent a day at the resort as was an option from Playacar. It's a true jungle experience if that is your goal. Many nice paths to walk and animals to see Compared to Playacar, the bar service is very slow. I'm on Mexican time too, but that was more like Jamaica time. The beach is horrible. Rocks and full...

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Helpful?
1Thank Lorenzo-de-Canada
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Lorenzo-de-Canada, Thank you for writing this comparing review about our Playacar Beach Resort and our Sandos Caracol Eco Resort. It's great to read that you enjoyed some aspects of our resort such as the water park. As you described in your review each experience in both resorts is quite different. Our resort offering the Eco experience, and our sister...

Buffalo, New York, United States
Reviewed 2 days ago NEW

My family of 5 stayed at Sandos Cararcol Eco Resort 30Dec to 4Jan, resort was booked through hotels.com the prior August. The reasons for selecting this resort were the unique ecological aspects, the location: playa del carmen vs cancun, and price. More detailed description of our stay: This was our family’s 2nd time to Mexico, so we no longer mess...

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Helpful?
2Thank Nick I
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Nick I, Thank you for taking the time to write about this experience. Your comments about your stay with us are something that will definitely help us to enhance our service. Thank you for mentioning those aspects that were an asset to your stay, such as the Brazilian restaurant, and our New years Eve party. It is great for...

Calgary
Reviewed 3 days ago NEW

Our family stayed at Sandos from Feb 11th to Feb 18th. Amazing! There were 11 of us, 7 adults and 4 kids(11 yrs, 10yrs, 6yrs), we had 4 rooms. The kids and grandkids were all in unit 52 and hubby and I were in unit 41. The kids had monkeys and coatis out side their balcony almost every day. The...

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7Thank midapadez
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear midapadez, We would like to thank you for taking the time to write this incredible review regarding your recent stay at Sandos Caracol. We are very happy to know that you and your family enjoyed our resort to such extent. We are glad to read that our water park is comparable to the one at Edmonton, and that your...

Tillsonburg, Canada
Reviewed 3 days ago NEW

This was our first visit to Sandos Caracol resort and we enjoyed our stay. The food at the Mediterranian and the Italian restaurant was our favorite. The gondola driver, Jesus was both entertaining and knowledgeable about the history, animals and the forest. I would recommend that anyone staying at Sandos take the river ride with Jesus. You will enjoy a...

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Helpful?
Thank rellene898
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rellene898, We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. We would also like to thank you for recognizing our guide Jesus, he is indeed very knowledgeable and fond of the Mayan culture. Thank you for this amazing review, we will be honored to have you back again...

Toronto
Reviewed 4 days ago NEW

We had 12 adults in our group. We went to this resort for a family members birthday. The resort was clean and I did like the Eco-friendly services. I found the staff slow and we had spent extra money for the elite penthouse. With this room/package you were suppose to have upgraded services. Like wifi in the room. Never worked...

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2Thank GirlCanadian
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear GirlCanadian, While extending you a warm regard, we would like to thank you for sharing your comments related to your recent stay at Sandos Caracol Eco Resort. It's nice to see you enjoyed some aspects of our resort, even though for the comments you stated in your review, it seems that our kind of eco friendly resort is not...

Oliver, British Columbia
Reviewed 4 days ago NEW

The staff at Sandos Caracol was magnificent. Special men that must be mentioned are Roy and Rubicel - bartenders, Carols -photographer and Gustov - first aid life guard. These men made our trip unforgettable and will be the reason for our return in the future. I must add the steak house was our favourite place to eat with above and...

Review collected in partnership with this hotel
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1Thank susannez962
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear susannez962, The Sandos family would like to thank you for your kind comments. Our staff is always happy to hear that all that hard work is having a positive impact in our guests. Thank you for also mentioning the excellent food at our steak house restaurant Los Lirios. We will be more than honored with your return in the...

Redondo Beach, California
Reviewed 4 days ago NEW

This resort is in a great location. The best part of the resort is the wonderful service staff they have. All the restaurant staff as well as the activities staff are just wonderful. Special shout out to Nancy and Elliot at Activities hospitality desk at the hotel and also Jesus Gonzalez & Isidro Ramirez at the Brazilian restaurant. Hotel is...

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Helpful?
Thank maxsahu
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear maxsahu, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. We truly appreciate you efforts to recognize each person of our staff that made your stay even better through their service. We will be waiting for your return in...

Tillsonburg, Canada
Reviewed 4 days ago NEW

This is the second time that we have been here .The scenery at the resort is fantastic.The staff(except at the gift shop)are second to none .For a very informative and pleasurable time ,get to know Jesus ,he's the fellow who operates the gondola ride.He is very well informed about the history, wildlife ,and local lore and is completely honest in...

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Helpful?
Thank rparry1980
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rparry1980, Thank you for taking the time to write your opinion about our resort. We specially appreciate your recognition of Jesus work. He is, as you said, truly passionate about the Mayan culture and his work. It's is great to learn he could share some of our culture with you. We are sorry to read that you did not...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £142 - £320 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#73 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,159 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One of the only negatives was a generator across from our balcony. We didn't worry about it because we knew we wouldn't be hanging out there”
 of 5 bubbles Sanjix, 21 Feb 2017 | Read review
“Book Select Club or Royal Elite for a more comfortable room”
 of 5 bubbles deviouslaura, 21 Feb 2017 | Read review
“Building 52 is next to the deer pit and you get a lot of monkey action from your jungle facing balcony.”
 of 5 bubbles midapadez, 19 Feb 2017 | Read review
“The adult section of the resort is close to the main lobby and to the adult pool”
 of 5 bubbles rellene898, 19 Feb 2017 | Read review
“If you don't like climbing stairs do not get a room on the 3rd levels”
 of 5 bubbles rparry1980, 18 Feb 2017 | Read review
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