We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sandos Caracol Eco Resort

Travellers' Choice award winner
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Sandos Caracol Eco Resort
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

11,616 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 6,711: English reviews
Toronto, Canada
Reviewed today NEWvia mobile

My family and I arrived here Sunday night. We are travelling with 3 other families totalling 7 adults and 6 children. Within 2 hours of being here, one child and two of the adults had literally fallen, resulting in 2 cracked ribs and a concussion. They all fell because of the rain (which I understand can't be controlled) left every...

 Report
Helpful?
Thank mikeC2467FI
Littleborough,Manchester,England
Reviewed yesterday NEW

Excellent private check in for select club guests. Room great with large jacuzzi bath,huge shower room,twin sinks and huge bed. Loved the jungle view from the balcony, could lie in bed and watch birds, butterflies, parrots etc. Never tried room service, no menu re what was available. Had to ring and ask. Well stocked mini bar, re filled every other...

 Report
Helpful?
3Thank PaulPauline10
Reviewed yesterday NEWvia mobile

The resort staff was excellent and the accommodations were nice. Only negative thing is there were too many kids and the adult only areas did not have a lot of snacks. This place is great for families

 Report
Helpful?
Thank Joy G
Reviewed 2 days ago NEWvia mobile

In 20 years of traveling this has been the worst resort I have been. In a nutshell the rooms are old and overdue for a makeover, the pool is not heated and dirty, the food at the buffet is cold, the beach is also very dirty and bring water shoes if you want to go in it as it's a...

 Report
Helpful?
1Thank Irish I
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Irish I, We are sorry to read of the poor impression you seem to have with respect to our hotel, the services and the staff. We lament to see that our hotel and our staff were not what you had in mind. Although, unlike the impression you share in this forum, you can see that the vast majority of...

Nashville, Tennessee
Reviewed 2 days ago NEW

The property seems rather large at first, however as you get to know your way around it is easily navigable. They also have a good golf cart transportation routine if you don't want to walk. My wife and I bought this trip last minute and were in the adults only section. We were overwhelmed by the personal attention given to...

 Report
Helpful?
3Thank rsimon9096
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rsimon9096, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services, especially those provided by Yanell were an asset to your holidays with us. Our team is always working hard to achieve all our guests comfort, and it humbles us...

Regina, Canada
Reviewed 2 days ago NEWvia mobile

We were down there for a week, for our wedding. The wedding was absolutely gorgeous! Kiani the wedding coordinator was very easy to work with. The resort its self offers lots to do, the water park was pretty fun! Tons of animals roaming around. Food was pretty good, loved the drinks and the pool. We had an upgraded room and...

 Report
Helpful?
2Thank scowan05
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear scowan05, We want to deeply thank you for the time you have invested in sharing your views and comments with readers of this internet site about our hotel as a result of your recent stay at Sandos Caracol. It is great to read that your wedding went smoothly. Thank you very much for recognizing Kiani's work, we'll be certain...

Greenfield, Indiana
Reviewed 2 days ago NEWvia mobile

Elmer was a great bartender select beach club bar Beach service great - Elena, Rosa and ?? Jesus with the Eco trip great! That said - Rocky beach, sterol basic room ( no dresser), small toilet area, lack of towels a few days, clean room ???? resort very large - after a week we still needed map Food so so...

 Report
Helpful?
1Thank Bmoss123
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Bmoss123, Thank you very much for your pleasant comment about your most recent experience at Sandos Caracol Resort. We appreciate your compliments and recognition of our hard working staff. Thank for mentioning Elena, Jesus, and Rosa, they will be glad to know their work is appreciated. We are also grateful about your constructive criticism about the food temperature, and...

Reviewed 4 days ago NEWvia mobile

We arrived from San Jose CA 10 hours flight at 1 PM to this hotel. Is the worst host attention that you can get! 1 hour to do a check in. Jorge the guy who attended us told us that we didn't have a reservation, but actually we have it and gave to him 3 times with the pin and...

 Report
Helpful?
1Thank Adriana V
Tulsa, Oklahoma
Reviewed 4 days ago NEW

We travel as a family of 3 to the Cancun/Playa area every year during mid-December. This was our 8th trip. We chose this resort for the water slides for our 11 year old daughter. We knew that several of the slides were intended for toddlers, but could see the larger slides on the website. When we arrived, we found that...

 Report
Helpful?
5Thank Jennifer K
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Jennifer K, Thank you for taking the time to write this review about your recent experience with us. Please accept our sincere apologies regarding the waterslides. We can only assure you that our politics are strictly followed in order to keep a safe environment for all our guests and avoid any incidents. Thank you for your suggestions, we appreciate...

Sunnyvale, California
Reviewed 4 days ago NEW

Spent a week here over New Years and had a great time. Stand outs for us were the AMAZING New Years Party! They really went all out with food, drinks and entertainment. Probably the best New Years party we've ever experienced! For food, our best experiences were at El Templo (Japanese) and La Riviera (Mediterranean). Food and service at both...

 Report
Helpful?
2Thank Kim M
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Kim M, We would like to thank you you for writing a review on Tripadvisor and for all your wonderful comments in regards to our service. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We would like to thank you for taking the time to highlight our hotel....

13,291 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (12521)
Viewed
Pool/Beach Area (2317)
Viewed
Hotel & Grounds (2937)
Viewed
Family/Play Areas (566)
Viewed
Room/Suite (831)
Viewed
Dining (878)
Viewed
View from Room (211)
Viewed
Bathroom (134)
Viewed
Business Centre/Function Rooms (59)
Viewed
1:43
Videos (15)
Viewed
Other (4573)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (692)
Viewed
Aerial Photography (76)
Viewed
Amenities (198)
Viewed
Beach (34)
Viewed
Cenote (15)
Viewed
Pool (22)
Viewed
Pool Select (23)
Viewed
Dining (76)
Viewed
Select Adult Only Club Deluxe Room (99)
Viewed
Select Adult Only Club Superior Room (70)
Viewed
The Hotel (79)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Hotel & Grounds (1)
Viewed
Other (77)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
2.2 mi away
The Reef Coco Beach
The Reef Coco Beach
#101 of 213 in Playa del Carmen
3,310 reviews
22.4 mi away
Grand Palladium White Sand Resort & Spa
8.4 mi away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,358 reviews
Show Prices
Show Prices
Show Prices
18.6 mi away
Bel Air Collection Xpu Ha Riviera Maya
21.2 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
2,093 reviews
8.3 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,549 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £149 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity and Hotels.com so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,023 questions
Ask a question

See all questions (2023)

Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 61 was a great location in the adults section”
 of 5 bubbles rsimon9096, 15 Jan 2017 | Read review
“Rooms by main pool are convenient to several restaurants and bars”
 of 5 bubbles B9005LTjenniferk, 13 Jan 2017 | Read review
“1011 and 1012 are right by the pool and beach. Nice time might try more secluded room.”
 of 5 bubbles mhershey, 13 Jan 2017 | Read review
“Royal Elite select club rooms are nearest the beach”
 of 5 bubbles JessicaS73, 7 Jan 2017 | Read review
“There are rooms on three floors and no elevators.”
 of 5 bubbles 544MeganH, 7 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay