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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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11,604 Reviews from our TripAdvisor Community

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Showing 6,703: English reviews
Tulsa, Oklahoma
Reviewed 3 days ago NEW

We travel as a family of 3 to the Cancun/Playa area every year during mid-December. This was our 8th trip. We chose this resort for the water slides for our 11 year old daughter. We knew that several of the slides were intended for toddlers, but could see the larger slides on the website. When we arrived, we found that...

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Helpful?
5Thank Jennifer K
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Jennifer K, Thank you for taking the time to write this review about your recent experience with us. Please accept our sincere apologies regarding the waterslides. We can only assure you that our politics are strictly followed in order to keep a safe environment for all our guests and avoid any incidents. Thank you for your suggestions, we appreciate...

Sunnyvale, California
Reviewed 3 days ago NEW

Spent a week here over New Years and had a great time. Stand outs for us were the AMAZING New Years Party! They really went all out with food, drinks and entertainment. Probably the best New Years party we've ever experienced! For food, our best experiences were at El Templo (Japanese) and La Riviera (Mediterranean). Food and service at both...

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Helpful?
1Thank Kim M
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Kim M, We would like to thank you you for writing a review on Tripadvisor and for all your wonderful comments in regards to our service. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We would like to thank you for taking the time to highlight our hotel....

Glenview, Illinois
Reviewed 3 days ago NEW

Our family with 3 teenagers loved this resort for its natural jungle feel, beautiful beach coves, bountiful food choices, friendly service, multiple entertainment options, and nice modern rooms. Sandos Caracol is near Playa Del Carmen, about 40 minutes south of Cancun and 30 minutes north of Tulum, but it feels off the beaten track. We would stay there again but...

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Helpful?
9Thank mhershey
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear mhershey, We would like to thank you for taking the time to write your review about your recent stay at SandosCaracol, it sounds like you had a wonderful time. Please know that your feedback is greatly appreciated, it really means a lot to us when a guest takes the time to mention so many options to ameliorate our services...

Indiana
Reviewed 4 days ago NEW

Just returned from a week at this resort. We upgraded to the 'Select Club' Good points and bad....I'll start with the good. Most of all the staff were just great! Friendly and willing to help. A few shout outs.....Jesus Sotelo on the river canoe ride, knowledgeable and so friendly; Elmer at the beach Select bar; Elena at beach service/select club;...

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Helpful?
6Thank BeachloverIndiana12
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear BeachloverIndiana12, We are sorry to read of the poor impression you seem to have with respect to our hotel. We would like to extend our most sincere apology to you for the inconveniences that your mentioned with your rooms. We will be looking into the cleanliness issue ASAP, as the impression you left with does not reflect at all...

Dundas, Canada
Reviewed 5 days ago NEW

We had a very nice time Staff was wonderful service was great We loved primo!!! The Eco friendly resort was very nice to see. I would return and recommend for sure!! Our favourite restaurant was the Mexican restaurant but there was a huge variet of great food for everyone!

Review collected in partnership with this hotel
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Helpful?
3Thank Kendra F
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Kendra F, The Sandos family would like to thank you for your kind comments. Our staff is always happy to hear that all our hard work is having a positive impact in our guests, thank you for recognizing it. Primo will specially love to hear your nice opinion about him. It's amazing to hear that you appreciated our restaurants,...

Toronto
Reviewed 6 days ago NEW

My kids (age 12 & 14) and I spent 4 days here and had an absolutely fantastic stay! Pros: Aqua park has 6 or 7 great big water slides for teens/adults; though not fine dining, the food was yummy overall, we spent most of our time at the mexican buffet which was better than the international buffet and also the...

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Helpful?
10Thank CynamonBunnie
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear CynamonBunnie, On behalf of the Sandos Caracol family, we thank you for commenting about the experiences lived while in our hotel. It is amazing to read that you and your family could enjoy a fantastic time with us, and had fun in our aqua park. Thank you for your nice comments about our food and restaurants, our chefs and...

Reviewed 6 days ago NEW

My wife and I travelled as a couple to Sandos Caracol Eco-resort for a week at the end of November- Beginning of December. We had an amazing time- We had some big highlights but some things we thought the resort could work on also. The areas of improvement - The Rooms - we stayed in the family section (which I...

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Helpful?
6Thank Joe L
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Joe L, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. Thank you for highlighting our attributes as well as recognizing the good work of our staff, mentioning Jesus by name. He will be happy to know he could make a positive impact in your vacations. We...

Reviewed 1 week ago NEW

We stayed in this resort from 12/30/2016 to 1/5/2017 for 6 days. The room is clean but basic. When we arrived late, we found the shower drain was clogged and the water container was empty. Notified the management, but they only took care it the next day. The water park is great for kids and service is average. Be aware...

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Helpful?
3Thank tJune W
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear tJune W, We would like to extend our most sincere apologies to you for te inconveniences you mentioned about your room, but specially for not correcting it immediately. We can only apologize for the situation, and assure you that your comments serve us as important feedback to improve and to not repeat this situation with any future guest. As...

Edmonton, Canada
Reviewed 1 week ago NEW

We stayed here as a family of 4 (kids ages 8 and 10) the last week of December. I read many reviews before we booked and so I knew what to expect it terms of the positive and negative aspects of the hotel. We are not fussy people, however most of the complaints about the hotel are warranted. The Good:...

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Helpful?
7Thank Nina4428
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Nina4428, We would like to thank you for your review published on Trip Advisor. Thank you for the great comments about our food, our chefs will be happy to hear that everyone in your family enjoyed our menus (and buffets). We truly appreciate your nice comments about our staff, as it is for our guests satisfaction and comfort that...

Windsor, Canada
Reviewed 1 week ago NEW

We visited Sandos Caracol for Christmas 2016 as a group of 15 (7 kids, 8 adults). I read many reviews before arriving and really didn't know what to expect. Overall we had a really great trip! Like any resort, there are pros and cons. I will highlight a few of each: Pros 1. You could never possible get bored here....

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Helpful?
5Thank 1234_Travel4
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear 1234_Travel4, While extending warm regards from SandosCaracol Eco Resort, we would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. It is nice to hear you enjoyed most of the many great things our resort has to offer. It is great to read that your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £154 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity and Hotels.com so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,015 questions
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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms by main pool are convenient to several restaurants and bars”
 of 5 bubbles B9005LTjenniferk, 13 Jan 2017 | Read review
“1011 and 1012 are right by the pool and beach. Nice time might try more secluded room.”
 of 5 bubbles mhershey, 13 Jan 2017 | Read review
“Royal Elite select club rooms are nearest the beach”
 of 5 bubbles JessicaS73, 7 Jan 2017 | Read review
“There are rooms on three floors and no elevators.”
 of 5 bubbles 544MeganH, 7 Jan 2017 | Read review
“Jr. Suite is on the top floor and has a tub on the balcony.”
 of 5 bubbles sojda, 6 Jan 2017 | Read review
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