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Hotel Riu Playacar

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4,434 Reviews from our TripAdvisor Community

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Showing 2,383: English reviews
Richmond, Canada
Reviewed yesterday NEWvia mobile

We loved Riu Playacar! This is a fun, family resort and all the staff work so hard to make sure all guests have everything they need. The staff were wonderful, rooms were very clean, pools & beach were fantastic and the food and drinks were good! The entertainment staff were so much fun...they worked from early morning to late night...

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Helpful?
Thank Jenn S
Salisbury, Maryland
Reviewed yesterday NEWvia mobile

Nice modern look to the whole hotel. Rooms were very clean and nice. Pools were also clean, pool bar really nice. Lots of tables and chairs in the water. Beach was big and plenty of chairs, so you don't have to worry about not finding a spot. Activities all day long to keep everyone busy. Food was great, only downside...

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Thank BeachBum41365
Chatham, United Kingdom
Reviewed 3 days ago NEWvia mobile

Loved this place, can't think of anything to complain about. Rooms are modern and spacious, i was in block 5 which was perfect, halfway between beach and main reception where the buffet restaurant is situated. Room was cleaned everyday and clean towels replaced daily too. Food was very good, lots of choice, there are 4 al a carte restaurants also,...

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3Thank Lorraine T
Liverpool, United Kingdom
Reviewed 4 days ago NEWvia mobile

This was a amazing holiday from start to finish first of all ladies don't take you hair dryer as it won't work they have a iron dont get all dressed up just nice and casual will do the job nicely food is lovely hotel fab clean and very inviting beach amazing pool fab staff fab manager lovely just go and...

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5Thank jackie o
Dexter, Michigan
Reviewed 4 days ago NEW

This is the first time I have taken the time to review a hotel on TripAdvisor but felt the need to do so after multiple trips to this region. Prior to booking I read many reviews from various hotels. We chose the Riu Playacar based upon price, rating and a recommendation from a family member who had previously stayed there....

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3Thank kindergartenkaren
Rotherham, United Kingdom
Reviewed 5 days ago NEWvia mobile

What a great holiday. We got a room that fulfilled my requests that I made via email prior to travelling. I don't know where the people stayed that have given really poor reviews but it couldn't have been here. Pros...The buffets at breakfast lunch and dinner are extensive and varied and anyone who cannot choose a meal that is well...

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4Thank Ian T
Canada
Reviewed 6 days ago NEW

As an experienced traveller, including at least 20 trips to Mexico, here is an accurate review based on my extensive travel experience and realistic expectations. We stayed at the Riu Playacaar for 1 week over Christmas from Dec 20 - 27, 2016. Overall I was disappointed with this hotel. This hotel is not a 5 star hotel (as advertised). It...

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3Thank SunBeachPro
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Playacar, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We are deeply disappointed to find that our team did not turn around...

Reviewed 6 days ago NEW

We just spent a week at this beautiful resort. We had incredible ocean view rooms with balconies from which we had a bird's eye view of the pools and the ocean. Rooms were modern and clean. Food and drinks were plentiful. The staff was very friendly. Enjoyed this all inclusive and not being bothered to pay for every meal and...

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1Thank amyshocket
London, United Kingdom
Reviewed 1 week ago via mobile

This is our first time at a RIU, and having been to all-inclusives 8 times prior, this is the poorest of them all. The hotel has given itself a 5 star rating, and Thomson has given it a 4. The reason we feel it's 3: The rooms are very basic, no kettle to make coffee/tea, no low lights for relaxing...

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3Thank sunnies_21
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Playacar, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Hinckley, United Kingdom
Reviewed 1 week ago via mobile

Me and my husband went to Mexico for our Honeymoon and stayed in Riu hotel. We loved it that much, we are hoping to go back this year in May again! Hotel treated us to some strawberries with chocolate, champagne and a card with congratulations which was really nice and unexpected! I can't think of anything negative to be honest;...

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Helpful?
4Thank Katie H

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* In the Playacar resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila hotels * Main building and 8 annexed buildings * Located on the beach * Complimentary sun loungers on the beach * Surrounded by 21,000 m2/25,000 sq. Yards of tropical gardens * Mexican Street, next to Riu Yucatan * 100 m/325 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport ... more   less 

Additional Information about Hotel Riu Playacar

Address: Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £180 - £326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Playacar 4*
Number of rooms: 396
Reservation Options:
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Also Known As:
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Playacar Hotels
Riu Playacar Mexico
Rui Playacar
Hotel Riu Playacar Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#50 Family Hotel in Playa del Carmen
#59 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Playacar staff and other travellers.
362 questions
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Questions? Get answers from Hotel Riu Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick building 6 if at all possible, ask for a non-adjoining room”
 of 5 bubbles kindergartenkaren, 17 Jan 2017 | Read review
“Rooms in buildings 7 & 8 are newer, larger and have private bathrooms, but only 1 bed.”
 of 5 bubbles SunBeachPro, 15 Jan 2017 | Read review
“Ocean view rooms were awesome and not that much more in cost.”
 of 5 bubbles amyshocket, 15 Jan 2017 | Read review
“Ask for rooms in the 5000 buidling. Farther from the lobby and closer to the beach”
 of 5 bubbles fochtk, 9 Jan 2017 | Read review
“Sea view rooms are not necessarily so.”
 of 5 bubbles Ronald20172017, 5 Jan 2017 | Read review
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