Avenida Xaman-ha Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710 Mexico
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About
#24 of 45 all-inclusives in Playa del Carmen
Location
Cleanliness
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The All Inclusive 24h Hotel Riu Tequila opens all year round, is located approx. 450 m from the long, beautiful Playa del Carmen beach of the Playacar residential estate and is set in 53,000 sq.m. of lush gardens. There is a complimentary hotel shuttle to the beach. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Playa del Carmen (3 km), Cancún (60 km) and Cancún International Airport (CUN) (55 km) and invites you to explore the area. The hotel has 630 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 4 outdoor pools, 1 of them with swim up bar, and 1 children’s pool with slides. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, as well as Asian, Italian, Steakhouse and Mexican specialty restaurants; 4 bars.
#RiuParty at the Hotel Riu Tequila
Do you like to enjoy the best parties during your holidays? RiuParty is made for you! Dance to the rhythm of the best DJ's music and be transformed by the shows and performances that each party offers you. Take advantage of your All Inclusive and enjoy the best fun with RIU!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkelling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Waterslide
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Spa
Couples massage
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, Spanish, German
Location
72Somewhat walkable
Grade: 72 out of 100
16Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
Avenida Xaman-ha Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710 Mexico
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11226Reviews2429Q+A100Room tips
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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This was my 8th trip to the Tequila and I am still waiting for the shuffleboard to be re-installed! Although I was solo, I met friends that have stayed at the Tequila 35 previous years. Otherwise great stay and wonderful employees.
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Review collected in partnership with riu.com
Date of stay: December 2023
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
After reading many reviews On TA I booked this hotel in October 2022, arrived with my son for 10 days from 5th July until 15th July First impressions on arrival how spacious and open the reception area was, this carried through to the entertainment area and to the rear where pools and rooms are situated, but the "HEAT/HUMIDITY" wow, hotel has no air conditioning in any areas of reception just huge ceiling fans, both heat and humidity were over powering stupid me for booking to stay in July durrr. Nice touch was the welcome drink from the team on arrival I had emailed the hotel many weeks before arrival to ask for a room on the 1st floor if possible, re possible noise from rooms above sadly no response, also Tui had placed this request on my booking, I was dismayed to find during check in requests had not been actioned, until Paulao (sorry if spelt incorrectly), managed to find a room on first floor, great customer service from her Found the room eventually ( on signs named as villas which threw me), was amazed how spacious they are (pictures onTA do not show this), two large beds, side cabinets (us brits love these for our undies), large set of drawers, ample space in wardrobe, safe (free), fridge and optics, bathroom quite large two sinks, storage underneath fab, seperate loo, large ceilng fan and AC, (which was much neeed and worked great), smallish balcony, only thing I would say is ALL the furniture is dated looks it, maybe an update is needed Wandered round on first day to find shop, restaurants etc so here is my review Food/Drink - we ate in the main restaurant for breakfast and evening meals, fantastic air conditioning, the choices are amazing, cater for many nationalities, I usually only eat one meal a day at home, but was having two breakfasts, dinners and evening meals, not because I am a typical Brit (I've paid for it so I am having it kinda gal), simply because of the variatey whilst I am away, I always eat more plus I like to try other food types not just Brit food, the waiting staff are so busy at every sitting, a credit to this hotel. we also ate at the open air restaurant at lunch (behind the swim up pool), this is cooked fresh on an outside barbecue area, whilst limited choices which was fine, was very filling and tasty, only complaint is where you sit is open plan so birds fly in and out basically eyeing your food up, maybe some form of netting could be placed either side, which may prevent them getting in. We also ate at the italian, food was cooked fresh, fantastic meal, did not get chance to eat at the steakhouse as always a queue, did not try the chinese restaurant either. There is a restaurant on the beach, lunchtime food is fab, but we used this more for the drinks due to heat, this restaurant doubles up on an evening as a mexican restaurant, we did not try. We used the swim up pool for drinks, lived on a shot called a Scooby Doo, lush/strong, on an evening we also used the 24hr sports bar, air conditoned, the staff in there again a credit to the hotel, they make any cocktails that are not on the list, this can be noisey at times Pool Areas - These have plenty of sun beds and shade, sadly the usual bed hoggers with towels were in action, this is NOT needed as there are plenty around ALL pools all day, this is the only holiday where the swimming pools feel like you are swimming in a hot bath, not very refreshing at all, I used the showers on the side to cool down, not sure management can do anything about this, we mainly sat around the swim up bar when not at the beach. There are smoking areas around the hotel, outside reception, areas as you walk to your rooms/pools Beach - You can wait outside the hotel for a lovely guy who drives a golf cart (extra seating), which drives you to the beach through a shaded passageway, we opted to walk re having eaten large breakfast, the beach area is amazing, colours of the sea, sand lovely and soft, plenty of sund beds, in the times we used the beach there were always ample empty beds. There are two other RIU's either side of the Tequila's area, Yucatan and Playa, you can go into both hotels and their beach areas, usual beach activities, jet skis, para gliding, etc only negatives are the sellars trying to sell hats, jewellary etc, became annoying after some time but eventually they took the hint, not as much seaweed as I expected, was found on entry to the sea, (which was warm to enter), there are guys on tractors who do the their best to keep clear, kept having to pinch myself re I was sat in the Carribean just breath taking Entertainment - This was hit and miss for me, there is a useful electric notice board in reception that you can click on that tells you what is planned for each day, from 10.00am upto 11.00pm. Best nights for me were the Neon and White night also the silent disco, the animation team are in reception before the shows begin, guest can have faces painted, there is also a back drop for picture opportunities, we had brought our own glow sticks etc for the neon night, was fantastic, as was the white night. The silent disco was strange and entertaining, you choose via a switch on the head sets which dj sets you want to listen to, it is funny when no music is heard in the large open aired entertainment area, when head sets are taken off , plus you can hear the many out of tune wannabee Beyonce singers including me and my son. There is also a nightclub 'Pasha', stays open until 2, we did not use this as after being in the sun, eating, drinking and the night time heat we were too tired. On the Neon/White night, you will find quests are bussed in from other Riu hotels, this made the hotel very busy/noisey, extra drinking stations were set up, also which I found was needed, if you were going for food before the shows on these nights your armband was checked to ensure you were Tequila guests Also around the grounds are various animals, signs clearly say DO NOT FEED, as usual idiots given them bread, sweets, etc, these are wild animals, we went on a trip one am, we were up at 5, whilst walking to reception we saw a few monkeys and their young was great to see Positives - The Staff, these are the heart and soul of this hotel, from the gardeners, cleaning team, food/bar staff, animation team, always pleasant, do a fantastic job, especially working in such heat, even the staff were struggling who were outside not in the luxury of AC. Rooms cleaned to a high standard, never had to ask for drinks etc to be topped up. The chef's/waiting staff, work tirelessly throughout the day to feed and look after guests. The hotel is very spacious, whilst we were there (through a quiz) we found around 1,500 were staying, did not feel cramped at all. Negatives - Pool areas, the umbrella's do not give much shade, perhaps could do with being stronger material and darker colour, the beds that are under the cabana's, some of the cabana's covers are broken, the cords do not pull them across, also many are ripped, this is a 5* hotel, this should be looked into There are NO umbrella's on the beach, there are palm trees which do not give much shade, you also have to move your bed as the sun moves, we were always lucky to be in shade under a large tree which is near the restaurant, so you could have a bed in the shade and in the sun Pool Swim up bar - The music here was usually in spanish and sometimes too loud, they seem to forget the majority of guests are Europeans/Americans, maybe change this throughout the day Entertainment - Again mainly aimed at Spanish speakers, the compere when he did speak in English was way too fast, some of the shows are not entertaining. The team do a great job, however whilst I appreciate these shows are repeated every two weeks, you could tell they were going through the motions especially in some of the dance routines, which spoilt the show As mentioned previously furniture in the rooms could do with being upgraded, plus there is a large tv on the wall, could only find two channels with English speaking films, maybe widen choice, great to lay on your bed with an English cuppa tea (brought my own kettle), eating chocolate and crisps after a long day in the sun, then have your much needed siesta To finish, we did enjoy our time here, AMAZING staff, where the hotel is situated, total value for money, felt strange not having to pay for food/drinks etc, we did however tip the staff who had provided great service, our cleaner Luisa, the two members of the team in the sports bar who always had a smile ( I am terrible at names), if the mangement could just take the time to action issues I and others have raised previoulsy and many times onTA this hotel would be elevated, hopefully if the management team respond to my review it will not be the bog standard response, actions speak louder than words, we are looking to return, in "cooler" weather, hopefully October/September 2024, where we may see improvements in areas detailed MUCHAS GRACIAS ALL Tequila staff - You are ALL STARS Julie and Jay…
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Date of stay: July 2023Trip type: Travelled with family
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
14 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Tequila
Responded 3 Aug 2023
Dear Julie and Jay, ¡Muchísimas gracias a vosotros! We count ourselves lucky for our lovely guests. We will take note of your detailed review for improvements. We look forward to welcoming you both again. Wishing you a fantastic day, Julie and Jay! Kindest Greetings, Hotel Riu Tequila Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just finished our first week at the Tequila hotel.it is a largest hotel we have stayed in and we are pleased that we chose here. We alternate our days between the three RIU hotels we have access to. Having lunch at whichever one we are visiting. We enjoy the change of scenery as well as a stroll along the beach. Booked the long day trip to Chichen Itza through a local guy called Leo just a walk away from the hotel. Cost $180 for the two of us. Journey was in a good quality minibus with Aircon. Larger companies cost more but you travel in a coach. The roads are very good once you get out of town but still took about 3h with toilet stop. A new railway is opening soon which initially connects Cancun to C Itza. This will be much better. Only downside of our holiday was Arrivals at Cancun Airport. Be prepared for much faffing about with Border control, baggage retrieval, and XRay machine for all baggage and finally a hand search of your bags. Be careful with cigarettes as we brought in 400 from UK and they opened the carton. Any more and they would have been confiscated. Looking forward to the rest of our holiday at this amazing resort 🌞…
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Bring a kettle and some USD $
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed at the Tequila for the first time and have to say what a fantastic venue and staff. This complex is spread over a very large location with 4 pools and loads of beds, no need to hurry down as there is plenty of room and umbrella's. The restaurants are great with such a wide choice of food to please everyone. The staff of course are fantastic with a special shout out to Rangle in the main dinner and Nancy our cleaner. It is a short walk to the beach were you have the use of a restaurant and bar.
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Review collected in partnership with riu.com
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very nice hotel with nice staff always saying Hello when you meet them. Great surroundings and several pools to choose from. Great entertainment every night. Good food and five different restaurants to choose from, Sport-bar open 24/7 so if you need a night snack that’s the place to visit.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Checked in by Sylviana, she was very good and explained things about the hotel, told us how to get to our block 215 which was ideally placed for the pools and reception and restaurant, room basic, but cleaned very well each day, Laura did an excellent job, could do with new furniture as the bottoms of the drawers were coming apart, quiet round the pools, some noise at the swim up pool, but it was bearable, entertainment team came round every day asking if you wanted to participate in the games,but moved on if you didn’t, grounds kept well, some coatis running about, didn’t like the way they had staff lined up at the buffet at night clapping people as they entered ,didn’t see any need for this, staff brought drinks to the table if you couldn’t be bothered to get your own, also some days the tables were cleared quicker than others, same things at buffet most days, found the roasts were not to my liking, blood red inside, thought the food was better cooked and more variation at the Lupita , also there was nowhere quiet in the hotel were you could just sit and relax, the singers they brought in at night were far too loud and most of them just squealed,this didn’t seem to bother most people, as the theatre and bar were always packed, just my preference, this and the food would be the things why I wouldn’t return, staff all very pleasant, could do with air conditioning in the lobby, as the fans didn’t really do anything to help with the heat and humidity, I know a lot of people think this is the best place ever, it just wasn’t for me…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a great 10 days here, the only thing missing it isn’t in the beach like we normally like. The room cleaners were also very noisy, every day at 7.30am they would be banging and shouting outside the rooms
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Just recently returned from an 11 night trip here - stayed there 21/11 to 3/12, didn't get off to the best of starts being stuck in Cancun airport border control for over one & half hours, then getting told to fill in a declaration form which nobody mentioned to us which took over half an hour to get a form & then fill this in with one of the 3 pens available (you can fill this form in prior to flying I've been told so look into that before you travel, as this will save you time at the airport) then we got stuck waiting on Tui bus for well over an hour waiting for other passengers from our flight to get through the same sh** show of an airport. Hotel very nice I must say, all the pools are great - pool bar can get rowdy during the day but each to their own I guess if you like that kind of thing & the grounds lovely too, everyone very friendly in & around the hotel, I've got to say (big shout out to Zefe, Rangel & Guillermo in the main restaurant, them 3 gentlemen were amazingly helpful on a morning & evening - a credit to the Rui Tequila) the other hotels which you can visit which are the Yucatan & Playacar are nice especially Playacar hotel is lovely there pool bar is great & they're both right on the beach which is amazing - no issues from anyone walking along the beach its all safe & sound. The only thing I did honestly struggle with is the food I'm sure everyone can get by on what is put out & made in the hotel, but I found it hard especially on an evening - at breakfast & lunch I found nice & could manage. The speciality restaurants are ok too, the Asian Fusion one we were in & out in 10 minutes that one isn't the best but again each to their own I might just be too picky, the Steak one & Italian one are ok too. We did see a lot of people around hotel bars have their own cooler cups/bottles so maybes if you use those take one with you & it's better for your drinks in hotel especially around the pools. If you want to do the famous Coco Bongos, then book through your official travel rep in the hotel - we knew lots of people who complained about booking via the Coco Bongos sellers that come around the hotels & they couldn't get a refund (its not cheap mind think around 160 dollars for the cheapest package) they mainly complained because they didn't get what they paid for & the drinks tasted funny (either watered down or tasted of vinegar) or didn't get as many they thought for the money they paid unless they tipped the servers heavily at Coco Bongos) The weather was good for the first week, few cloudy days & few rainy days in the second week but overall, for November I couldn't complain. We got a taxi to 5th Avenue one day & we wouldn't rush back there - you just got absolutely HOUNDED from everyone on the streets asking you into their shops, bars & restaurants it can be overwhelming especially for maybe females by themselves or a group of female couples - if you do go try to cover up your hotel wrist band then they'll think you're not a tourist & will let you walk by in peace (we got told this by one of the staff members at the hotel. The little shopping mall there is ok with shops like Zara etc & its peaceful & don't get hassled. I would take some Pesos or Dollars, try not to pay for things on your actual bank card as you get charged big exchange fees for this - if you do want to pay on a card for trips, shopping etc. try to pay on your credit card you get a much better rate. Overall, a good trip to Mexico & the Rui Tequila - it'll be a while before we return to Mexico (not for anything I've mentioned in this review I must say - we're not ones for returning to the same hotels or resorts, we like to try different places as there's plenty more places to see.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
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Room Tip: Towel Hut opens at 8am & there are plenty of sunbeds the best sports around the pools tend to be...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
My husband and I have been to this hotel 19 times and will continue to go and recommend to everyone. The service is fantastic, the cleanliness of the rooms and grounds is phenomenal, all the staff are very friendly from the manager down to the gardeners.
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Review collected in partnership with riu.com
Date of stay: November 2023
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Rooms
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I have traveled a lot but the Riu Tequila beat all the previous hotels! The ambience of this place is amazing. It is elegant but in the same time you feel like you can be yourself all the time. The people are amazing, always smiling a helpful. Animation team goes beyond- providing so much fun every day! The beach is stunning and the atmosphere amazing! I fell in love with this hotel and I need to be back - it is a long trip from Poland but it is soooo worth it!
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
US$203 - US$317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rui tequila, riu clubhotel tequila hotel, riu tequila mexico, hotel riu tequila, riu tequila playa del carmen, clubhotel riu tequila
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
630
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Claim Your ListingHOTEL RIU TEQUILA - Updated 2023 (Mexico/Riviera Maya - Playa del Carmen)
Frequently Asked Questions about Hotel Riu Tequila
Which popular attractions are close to Hotel Riu Tequila?
Nearby attractions include Plaza Playacar (0.2 miles), Playacar Center Shopping Mall (0.3 miles), and Dalemdar (0.2 miles).
What are some of the property amenities at Hotel Riu Tequila?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Tequila?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Tequila?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Tequila?
Conveniently located restaurants include Barra Artesanal, Jungle GastroBar, and Amorcito Corazón Playacar.
Are there opportunities to exercise at Hotel Riu Tequila?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Which languages are spoken by the staff at Hotel Riu Tequila?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Hotel Riu Tequila?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.2 miles).
Is Hotel Riu Tequila accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.